The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.98

4.0 Rating 659 Reviews

75 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 659 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

Write Your review

Tell us how The AA Driving School made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The AA Driving School 5 star review on 2nd May 2024

Anuj

Anonymous

Afsana

The AA Driving School 5 star review on 26th April 2024

Ranjithkumar Annadurai

The AA Driving School 5 star review on 25th April 2024

Anuram S

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved my Lessons with Tina - the support and guidance was always first and foremost. Teaching is second to none and and ensure I passed my restricted first time - I can not believe it - thank you!!”

Helpful Report

Posted 1 hour ago

“Don’t book the lesson with Mr Taimoor in reading. He refused to take me to driving test in the week of exam date just two classes before and placed unfair demands on me like book two classes and I have to find another driving instructor at very short notice which resulted in unnecessary panic, pressure, and ultimately led to failure in my first attempt. I have encountered the following issues during my driving lessons with Mr. Masood: 1. Rudeness and Aggression: Mr. Masood consistently displayed rude and aggressive behavior towards me during the lessons. He would frequently raise his voice, use derogatory language, and make demeaning remarks, creating a hostile learning environment. 2. Two-Hour Classes: Mr. Masood insisted on conducting two-hour classes every time, despite my preferences and availability. This inflexible approach made it challenging for me to manage my schedule and resulted in mental and physical fatigue during the lessons. 3. Unjustified Extension of Classes: Mr. Masood made excuses to extend the number of classes required for me to complete my training. He would deliberately withhold information or provide vague explanations, leading to unnecessary delays and additional expenses. 4. Intentional Demoralization: During mock tests, Mr. Masood intentionally demoralized me by highlighting minor errors and exaggerating them into major mistakes. This approach was aimed at undermining my confidence and discouraging me from taking the driving test. 5. Magnifying Minor Errors: Instead of providing constructive feedback, Mr. Masood had a habit of magnifying minor errors and turning them into major faults. This not only distorted my perception of my progress but also created unnecessary anxiety and self-doubt. 6. Tense and Fear-Inducing Environment: Mr. Masood consistently created a tense and fear-inducing environment during the lessons and mock tests. His constant scolding, shouting, and aggressive behavior left me constantly anxious and fearful, negatively impacting my ability to focus and learn effectively. 7. Scolding for Preemptive Errors: Mr. Masood would scold me even before I made any errors during the classes. His unwarranted criticism and harsh remarks created an atmosphere of tension and fear, making it difficult for me to concentrate and learn effectively. 8. Withholding Mock Tests: Mr. Masood refused to take me for mock tests unless I booked additional classes. He would inform me just before a mock test that I needed to book two more classes, creating an unfair and manipulative situation where I was forced to spend more money before being allowed to assess my readiness for the exam.”

Helpful Report

Posted 2 days ago

“I am really happy to have found Blerim I managed to Pass my Practical test in single attempt in just 4 weeks of training with him and got only 4 minors in my test. Would recommend my family and friends to him with no hesitation.”

Helpful Report

Posted 4 days ago

“AA driving school is well worth the money! The lessons are available and are as flexible as you are. I passed with my driving instructor Ali in Kingstanding, Birmingham today because he was very patient, informative and a good teacher. He really tries to hone your skills so that you're a good driver on the roads. Thanks Ali 😊”

Helpful Report

Posted 4 days ago

“My instructor, Ahmad Zia Kohistani is an amazing driving instructor. He is very patient, thorough and kind. I started my lessons with him 3 months before my driving test and he completely transformed my driving ability. I now feel very confident in my driving and on the rules of the road. He was always on time for my lessons and taught me valuable driving skills that I will forever cherish. The price of lessons is very reasonable as the standard of lessons delivered is beyond satisfactory and thus, a very good investment. I would definitely recommend Ahmad Zia Kohistani as he is the reason I passed my driving test.”

Helpful Report

Posted 4 days ago

“The best driving school for newcomers, my driving instructor (Raj) was very accommodating in my initial lessons.”

Helpful Report

Posted 5 days ago

“I am very pleased with AA driving school. I passed my driving in 1st attempt, kudos to my instructor Mr Raj who boosted my confidence from the very first day I started. He explained me very clearly about all the rules and let me drive independently as much as I can. I am extremely grateful to him. Happy driving🥰”

Helpful Report

Posted 5 days ago

“If I could give 0 stars I would. Purchased 10 hours lessons in December for my partner with Karen Sharpe based in BS32. I paid her £400 up front to get him on the books and priority for booking in lessons in the new year. In the new year an attempt was made to book in for lessons, only to be told by Karen that she’s put him on the books from March. This is not what was agreed and what was said. I was told the sooner I pay the sooner lessons will be booked in. We waited till Mid March and had heard nothing for booking in lessons. A message was sent to Karen who said she had broken her toe and couldn’t do lessons. This is understandable but no update or communication was provided for this. We asked to be booked in with her Husband who is also an instructor. She never got back to us about this. We then seen her a few days later taking a lesson in our road!! Karen was also advertising spaces for lessons in March and April yet we still weren’t booked in after paying back in December!! I messaged Karen asking for a refund. She repeatedly gave me excuses and then said it would take a month to get a refund. She eventually processed this 3 days later after me trying to get a refund. It has been a month + 6 days and I have still not received my £400 refund!!! The AA customer service is useless. They no longer have a phone line for customer service. They advise you to use the online chat service during 9am-5pm. I tried that at 2pm in the afternoon and i had an automated response to say they were closed and to try again during work hours. I was trying in their working hours and no one was there. Shocking!!! I am so close to reporting to the Bank as a scam/fraud. The AA are all about taking your money and not giving you any services for it. Trying to get your money back is merely impossible which is why I am going to have to go through the bank to get it back. Do not bother using The AA. My partner was hoping to be driving by now but he has been let down. His career has been jeopardised due to this. Just terrible.”

Helpful Report

Posted 1 week ago

“After having a bad experience and failing my driving test at 17yrs old it took me 28 years for me to build up my courage to start lessons again. My driving instructor Mo (took lessons in Derby) was fantastic and i cannot praise him enough!!!! Before i even had my first lesson i was anxious about having to take the test but he put me at ease and adapted my lessons to suit my learning style. He put up with all my questions, and anxiety and was supportive, encouraging and constructive with feedback throughout. I passed my test first time after lessons with him and would recommend anyone wanting to take lessons in the Derby area pick him”

Helpful Report

Posted 1 week ago

“The first lesson was fine, The second lesson he text me, his Bank details and a list of the new prices. He was clearly trying to undercut the AA driving school, then he said to me I'm not trying to trick you but that made me feel really uncomfortable and I wanted to cancel but obviously where I didn't read the fine print. You can't cancel any lessons within 48 hours so I ended up losing a bunch of money plus the time I booked off of work..”

Helpful Report

Posted 1 week ago

“Book a Pass plus for my son with you .and you instructor informs me does not do it paid my money”

Helpful Report

Posted 1 week ago

“AA driving school made me very happy cause I passed my test and my driving instructor raj taught me very well..He is a Great instructor”

Helpful Report

Posted 1 week ago

“I passed my driving test FOR THE FIRST TIME with my driving instructor, Raj. I highly recommend AA driving school to anyone starting out!”

Helpful Report

Posted 1 week ago

“AA driving school is the best school to start with and my driving instructor Raj was amazing, in the short space of time we had he taught me very well and is very patient and I always enjoyed my lessons with him. Would definitely recommend :)”

Helpful Report

Posted 1 week ago

“Jahir was an excellent teacher who helped me pass first time. The lessons were also enjoyable, which is important.”

Helpful Report

Posted 2 weeks ago

“Very collaborative, friendly knowledgeable, and patient. Instructor is 10/10. Highly recommended”

Helpful Report

Posted 2 weeks ago

“Thank you Cristain for helping me pass my test 1st time today🥳. Very patient instructor, you made my lessons very interesting and will miss them! Thank you😁 Would recommend to anyone in Plymouth wanting to learn!!!.”

The AA Driving School 5 star review on 22nd April 2024

Helpful Report

Posted 2 weeks ago

“Neil from Bournemouth is an excellent, calm, kind, very professional instructor. Before Neil I had a different instructor who would have shouted when making mistakes on the road. Neil was totally opposite of that guy. I appreciate that we met Neil to get my remaining lessons before my exam. Thank you Neil. You are the best!”

Helpful Report

Posted 2 weeks ago

“This company is amazing learning how to drive and my instructor Peter metcalfe was very understanding and amazing instructor I would highly recommend him and this company for first time driving thank you so much for helping me believe in myself and helping me though my amazing journey to be on the roads”

The AA Driving School 5 star review on 20th April 2024

Helpful Report

Posted 2 weeks ago

“The AA is a Waste of time paid for 20 lessons 2 lots of tens and keeps on cancelling. Can’t get continue lessons everything done on the computer you can’t speak to anyone they just take your money Warning, don’t use them”

Helpful Report

Posted 2 weeks ago

The AA Driving School is rated 4.0 based on 659 reviews