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The Smartshop Reviews

3.3 Rating 97 Reviews

55 %

of reviewers recommend The Smartshop

Company Reviews

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Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have placed 2 orders so far and delivery was good. I have recently contacted customer support as unfortunately I have an issue with one of the switches and they couldn't have been quicker to respond. Lauren had arranged a replacement very quickly. Fast delivery and good prices are great but after sales support is amazing too.”

Posted 8 years ago

Good afternoon Peter - Thanks so much for your wonderful comments. We are pleased to hear Lauren arranged your replacement quickly, we will ensure to pass on your comments to Lauren. Look forward to hearing from you again soon. Charlotte, Smartshop

Posted 8 years ago

“The various devices I ordered were easy to install once I mastered the task of linking them to both a remote and a smartphone. The videos covering aspects of installation were more useful than the instruction sheets included with each device, in particular for the handheld remote. However the Help Desk staff were very helpful and usefull. I will certainly recommend Lightwave to any friends looking to install smart technology into their homes.”

Posted 8 years ago

“Delivered my stuff really quickly and got it for a great price. I will definitely be using you guys and girls again! Thanks ????????”

Posted 8 years ago

Good morning Adam - Thanks so much for your great feedback. We will pass your comments on to the team! We are lucky to have such great customers! Look forward to hearing from you again. Lauren, Smartshop

Posted 8 years ago

“I can review the LightwaveRF products I purchased today but as I already have them and am just adding more that surely tells the tale on its own. I am a complete convert to LightwaveRF and the Smartshop seems to be the best overall on price for the products. There are some items that I cannot find (easilly) on here but that is the only reason to reduce my rating. Ordering was easy and delivery arranged quickly. So happy with that.”

Posted 8 years ago

Good morning Gary - Pleased to hear you are happy with the LightwaveRF range and delivery was quick. The team are making some changes to the LightwaveRF Store, these changes will make it easier for customers to locate items. Thanks again for your loyal custom. Look forward to hearing from you. Charlotte, Smartshop

Posted 8 years ago

“Very helpful and polite customer service.”

Posted 8 years ago

HI Jaspal - Thanks for your great comments. Please do let us know what we could improve on to push the service to a 5 star rating in your eyes. Look forward to hearing from you again soon. Kim, Smartshop

Posted 8 years ago

“Excellent and speedy service.”

Posted 8 years ago

Hi Robert - Thanks for you positive feedback. We are pleased to hear that your order arrived quickly and the team have provided great support. Look forward to hearing from you again soon. Lauren, Smartshop

Posted 8 years ago

“Fabulous products and outstanding customer care. I am seeing a real improvement in my household running cost, improved appearances and most recently a much improved look with the help of the led lights and fittings.”

Posted 8 years ago

HI Lee - Thanks so much for your great feedback! It's great to hear the units are saving you time and money. The led lights are a great combination with the Lightwave range. Look forward to hearing from you again soon. Lauren, Smartshop Team

Posted 8 years ago

“Placed my first order with these guys after being recommended to them by a friend. Excellent service, fast delivery and great communications. Currently looking at what I need to purchase next.”

Posted 8 years ago

Good morning Steve - Thanks so much for your terrific feedback. It is great to hear that you are pleased with the service and communication provided. We look forward to hearing from you again soon. Kim, Smartshop

Posted 8 years ago

“Excellent product saving me money on my electric bill”

Posted 8 years ago

HI David - Thanks for your great comments on the LightwaveRF products. Pleased to hear they are saving you money. Look forward to hearing from you again. Charlotte, Smartshop Team

Posted 8 years ago

“I find the smart shop trade area useful , it's dose give a genuine trade discount , allowing installers to make a small profit supplying products , the only negative is that you do run out of the most popular products, hopefully you have now sorted that out. Looking forward to the new lines.”

Posted 8 years ago

Good morning Rob - Thank you for your great feedback. I will pass your comments on to to the team. We have a great range of both LightwaveRF and Megaman stock currently, we hope to keep these levels consistent for customers moving forward. Look forward to hearing from you. Lauren, Smartshop Team

Posted 8 years ago

“The megaman led bulbs and lightwave RF 3000w relay with brass wireless switches are fantastic and saving us alot of money in our york art gallery.”

Posted 8 years ago

Good morning Alex - Thanks for your great comments on the products. We are pleased to hear they are working well for you and saving you energy. Look forward to hearing from you in the near future. Lauren, Smartshop Team

Posted 8 years ago

“Excellent easy to use website - keen pricing on Megaman and LightWaveRF LED lights and equipment - very good e.mail follow up of order with delivery information. Good arrived in a few days well packaged. Have purchased previously and have been very satisfied on each occasion.”

Posted 8 years ago

Good morning Grant - Thanks so much for your lovely comments. We will ensure we pass these forward to the team. It's wonderful to hear that your experience when purchasing from us and the communication from the team has been positive. We look forward to hearing from you again soon! Have a great day. Lauren, Smartshop Team

Posted 8 years ago

“eventually rewired the heating and got the boiler control working and linked up and working. Manual says need to set up web app but can't find how to yet”

Posted 8 years ago

Good morning Ian - Thank you for your comments. If you need any technical support please do call the team on 0121 250 3624. The team will be happy to advise on any queries you have. Many thanks! Lauren, Smartshop

Posted 8 years ago

“Excellent service.”

Posted 8 years ago

Good afternoon Chris - Thanks for your comments. We are pleased that you received your items promptly and you are happy with the communication from the team. We look forward to hearing from you again soon. Lauren, Smartshop Team

Posted 8 years ago

“speedy service”

Posted 8 years ago

Good afternoon Paul - Thanks for your comments. We are pleased that you received your items promptly. We look forward to hearing from you again soon. Lauren, Smartshop Team

Posted 8 years ago

“Placed 2 orders so far and received within a couple of days. Have no problem with further orders when required”

Posted 8 years ago

Thank you for your lovely comments were pleased your happy i will pass these on to the team , kim , the smartshop

Posted 8 years ago

“I have been very impressed with the Smartshop. I am slowly building a lightwaverf home automation system and I have always found them to be not only highly competitive on price but also very efficient. Orders get delivered on time, are well packaged and I have never had any issues with their customer service. Today they arranged a next day delivery for me at very short notice following a conversation on their Web Chat system. All in all a very good experience.”

Posted 8 years ago

Good afternoon Geoff - Thanks for leaving great comments and feedback. We are so pleased to hear the team have turned your order around quickly. We will ensure your comments are passed onto the team - they will be happy to hear this! We look forward to hearing from you again soon! Charlotte, Smartshop

Posted 8 years ago

“Great customer service from Lauren. Very quick and offered great advice!”

Posted 8 years ago

Hi Andrew - Thanks so much for your positive comments! I will pass your comments onto Lauren and the team. Have a great day! Charlotte, Smartshop

Posted 8 years ago

“I needed information on what product components i would have to buy to control my heating remotely, I spoke with sales they referred me to their tech dept who were most helpful. I went back to sales and purchased everything I needed the whole process took no more than 10 minutes. Plus they emailed links to show how to install the kit, which will be delivered the very next day for free. The sales lady Loreen was very happy and had a pleasant telephone manor. Will definitely use them again. Brilliant service well done and thank you. Tony T R Electrical”

Posted 8 years ago

Good morning Tony - Thanks so much for your lovely comments! I will pass these onto the team. Pleased to hear that you got all the information needed. Look forward to hearing from you again. Lauren, Smartshop

Posted 8 years ago

“Thank you for emailing me with an opportunity to give you a review. I purchase the items nearly 2 weeks ago and you took payment almost immediately. I know there was a Christmas holiday but you could take payment immediately so why not a confirmation order email, I had to get in touch with you. I have also had to get in touch its you of when I'm going to receive my goods, the latest date you gave me was Thursday, it's now Friday evening and still no goods. So a review of how you have done so far has is not very good and you will probably get them straight back when and if they arrive. I hope I will be credited back with my payment with the same speed it left my account, it a shame you don't despatch your goods with the same speed. Very very annoyed.”

Posted 8 years ago

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The Smartshop is rated 3.3 based on 97 reviews