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The Smartshop Reviews

3.3 Rating 97 Reviews

55 %

of reviewers recommend The Smartshop

Company Reviews

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Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

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Anonymous

Anonymous // 01/01/2019

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“Very bad service they are cheating… Very bad service they are cheating customer dont keep balance in portal they will cut if they need and they will not reply your email as well also from head office if u call they will block u and disconnected your calls . This is arsalan from Arsalan travel they did with me same they cut 5000 INR and not responding now many days i put complain on consumer forum as well but they have power they shut the consumer forum mouth also , they are properly robber they can do any thing because they have power to take case off from consumer forum may be they pay there also”

Posted 4 years ago

“The service I have received in everett by rebecca was amazing. I went to the redmond store my me feel like I was not important to talk to. So I called the everett store even though I live down south it's worth driving to someone that actually cares and help in anyway possible. Thank you Rebecca.”

Posted 4 years ago

“Assuming they are also known as Gadget_Garage on ebay and the companies house register says they are, they have had my phone for a 3day turn around screen replacement, they sent it back damaged. Now they have had my phone for over a month and refuse to answer messages!! I just want my phone back!!!”

Posted 5 years ago

“customer care sport not good 9063807999”

Posted 6 years ago

“VERY BAD customer care sport not good”

Posted 6 years ago

“very very bad train services”

Posted 6 years ago

“customer care sport not good”

Posted 6 years ago

“I ordered an item then cancelled by phone. Was told I'd be refunded but still haven't been weeks later. Tried to phone and e-mail but have had no response. I've had to contact my bank now to try to get the payment refunded. Absolutely atrocious customer service.”

Posted 7 years ago

“I am still waiting on a delivery made 5 days ago. I had my electrician lined up and had to cancel him. No response to email and no one answers the phone. Terrible service.”

Posted 7 years ago

“Excellent web site, very fast response to questions, happy to order from again thank you”

Posted 7 years ago

Good afternoon Royston - Thank you for your comments, we will pass these on to the team. Look forward to hearing from you again. Regards, Smartshop

Posted 7 years ago

“I am going through the same issues as Mac, Order never arrived, then they said they would send another with tracking and that never arrived, cannot connect them by phone and emails go unanswered and no response either from their contact us form. Credit card company are now going to recover the payment”

Posted 7 years ago

“The service I received was fantastic and you had the product in stock and was able to deliver next day. I also had to ask questions regarding the product which was answered very quick. Thank you”

Posted 7 years ago

HI Debbie - Thanks for your great comments! Pleased to hear that you received wonderful service from the team. Have a great weekend. Smartshop

Posted 7 years ago

“I can only add to the previous poor reviews left on here recently. My experience in placing an order for LightwaveRF :- - Unlike most other online companies there is no communication/confirmation of despatch/tracking at all after initial order - Delivery timescales not met - Emails ignored - Chased order and told the order would be with me the following day – no sign of it after several days. - Contacted them again and was told that another package would be despatched. I asked for next day delivery in the circumstances – several days and order still not received. It is now almost 2 weeks since I placed the order – most similar companies would have the product delivered in <48hrs. Online ordering & deliveries are really slick these days – The Smart Shop just don’t get it ! I would strongly advise those who are thinking of using this company – DON’T !”

Posted 7 years ago

“Two orders placed over the last 2 weeks. Delivery on the first order took 6 days and the second order has still not arrived after 8 days. Slow! Online chat does not seem to be monitored and emails not responded too. Also, the phone number is often a recorded message that tells you to call back and has no option to leave a message. Not great really.”

Posted 7 years ago

“Didn't get my order, sent several emails had one response tells me that my parcel had been sent and they wet waiting fir Royal Mail to let them know. I was also told if I didn't received within 24 hour they would arrange a replacement with next day delivery, however they never replied to my emails and there phone number is a joke. Don't buy anything from this company”

Posted 7 years ago

“I ordered several LightwasveRF lighting products from the Smartshop. When they arrived 2 of the items were incorrect. I contacted customer services who said it was an error on their part and they would send the correct parts for next day delivery. No parts showed up. 3 days later when I managed to get through on their phone line I was told I'd get a call back after the courier had been contacted. No call back was received. I sent several emails. Not one was responded to. I managed to contact customer service again after a week and was told my parts had been undelivered and returned to the Smartshop. Again I was assured of next day delivery and a tracking number by email - no parts, no tracking number. This company customer service is appalling. I will NEVER use them again.”

Posted 7 years ago

“Excellent online shop. The price was good and competitive. I made a mistake on my order and had to give them a call to change it. Not a problem. The lady I spoke to sorted it out instantly. Would use again!”

Posted 7 years ago

HI Gareth - Thanks for your great feedback! We will ensure the team are aware of your comments. Look forward to hearing from you again soon. Lauren, Smartshop

Posted 7 years ago

“Very good service but written instructions for LightwaveRF light controller were poor. I had to go on to the website as pairing buttons on controller were not specified as such. I know this isn't caused by Smartshop but I thought it was right to mention it.”

Posted 7 years ago

HI Stuart - Thanks for leaving your comments for the team. Glad to hear that you were pleased with the service from the team. We will pass your comments forward to LightwaveRF in regards to the documentation. Thanks again! Lauren, Smartshop

Posted 7 years ago

“This is the first time I have bought Smart products and I am very impressed with the quality of delivery service offered.”

Posted 7 years ago

Good morning Andy - Thanks for your great comment. Pleased to hear your items arrived swiftly! We will pass your great feedback on to the team. Look forward to hearing from you again soon. Lauren, Smartshop

Posted 7 years ago

“Good pricing, delivery but don't expect any support once you have your purchase.”

Posted 7 years ago

Good morning Carey - Thank you for leaving your feedback. I am pleased to hear you were happy with delivery and our prices. I'm disappointed to hear that you haven't received the support needed. I will pick this up and arrange for the team to get in touch immediately. Lauren, Smartshop

Posted 7 years ago

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The Smartshop is rated 3.3 based on 97 reviews