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Taxicode Reviews

1.1 Rating 550 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

1.1

Based on 550 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 17th June 2022

Taxicode 1 star review on 31st March 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t give 0 stars. I booked a one-way taxi today for my wedding in December on “sittingbournetaxis.co.uk” thinking it was a direct company site in sittingbourne; and as I made the payment, it went into a 3rd party looking screen; I didn’t panic at this point as I know this can happen with companies online. Anyway i get an email of confirmation from something called Taxicode and it says that my booking will be confirmed 24 hours before the booking date and it’s here I realise it isn’t a direct site, so I thought well that’s no good, I can’t risk us being stranded on our wedding night in sittingbourne. So I called up to cancel and first of all I was hung up on, then I rang again and the same man tried to convince me not to cancel, then when I said I still wanted to he said I would only get 55% back. 55% of a booking I made not an hour before, for a wedding 7 months away?! Disgraceful. It’s a massive SCAM! I’m devastated, and so annoyed with myself”

Posted 1 day ago

“Taxi to the station didn’t show up and I missed the last train home, costing me £200. The staff at the taxi company laughed”

Posted 1 day ago

“Avoid if you don’t want to be scammed! This company has an exploitative cancellation policy and aggressively unhelpful customer service. I booked an expensive journey using a street address (not postcode – the system did not request one) and received a call to clarify the destination. I was told the wrong destination had been booked, and my options were (a) to pay to cover the difference or (b) to be refunded only 55%. The error was identified within 20 minutes and already I was ineligible for a refund, for a booking over 5 weeks away. This company is making use of a fault in their system to scam customers. Beware!”

Posted 3 days ago

“An error on my behalf when booking online the wrong date but it was noticed straight away once payment was made. I called within 5 minutes to give the correct date and then couldn’t do the booking and wouldn’t refund me £42 which is outrageous as no cost had occurred to the company they just took my money and I had to pay another taxi for the A&E trip”

Posted 4 days ago

“Avoid at all cost... They have just cancelled a booking made over 24 hours ago leaving my daughter and her friends without transport home. Book directly with a local taxi firm to at least have a decent chance of actually getting a taxi!”

Posted 5 days ago

“paid upfront gfor a pick up, they then cancelled & refused a refund. i am taking them to small claims court & intend to sue them”

Posted 1 week ago

“Scammers!!! Took our money a week before but cancelled our booking on the day saying 'they cannot fulfill our request' it wasn't a 'request' it was a PAID booking...you took our money!!!! And now no reply via email to get our money back!!! Complete scam!!!! Reported to trading standards!”

Posted 1 month ago

“Terrible service and they are scammers as I booked based on their offered prices and once paid they called to inform that prices are triple. And they rejected to refund the money despite that their website confirms that offered prices are never change.”

Posted 1 month ago

“AVOID AVOID AVOID Booked to take us to the airport at 6am this morning - taxi cancelled by email at 5am leaving us stuck for going on holiday. Awful company”

Posted 1 month ago

“Scammers. Booked a cab. They kept cancelling it until I had to pay upfront (for an increased fee) and then it showed cancelled so I booked elsewhere but are still trying to charge me. Having to raise a visa dispute”

Posted 1 month ago

“Do not use! Cancelled a booking tomorrow in Cheltenham made a week ago!”

Posted 1 month ago

“Scammers! Cancelled the booking on us a few hours before pickup. When I called back the next day to see about my refund they said that I had cancelled the booking and won’t get anything back! Kept calling them and emailing for about a week to no avail. Eventually opened up a dispute with my bank and after telling taxicode this they did send the money back. DO NOT BOOK WITH THIS COMPANY!”

Posted 2 months ago

“ABSOLUTE SCAM! Booked to pick us up from London and drop back to near Brighton at 2am as we were out for a friends 30th. Had a call to say our booking has been cancelled a few hours before. Spent over an hour trying to sort it out over the phone with them on the night, in which they repeatedly said we have cancelled the booking and that they will not be attending. Asked them to rebook a cab for us, given we have paid around £300 in advance already, which they refused to do. Requested a refund, in which they are now saying we cancelled the booking. Refusing to refund our money! Avoid!!!”

Posted 2 months ago

“Booked and paid for a taxi from The 02, it was late so asked them via WhatsApp how long they’d be, he said 15 minutes. After waiting another 15 minutes I said we will get another Cab and I want a refund. He said the driver has left his family to come and get you, normal in my world when you work to leave your family, and told me I wouldn’t get a refund. We went to our hotel in another taxi and the driver kept sending me his location, he got to the O2 an hour late even though I’d told them we were going. Absolute load of scammers, do not use them”

Posted 2 months ago

“No show causing us to miss our show in London and what's worse they still haven't given us a refund.”

Posted 3 months ago

“Paid in advance for a trip. Half an hour before pick up time, they cancelled. Complete scam merchants. Don't ever use this form, they will shaft you.”

Posted 4 months ago

“DO NOT USE!!! Liars and thieves”

Posted 4 months ago

“Business is a scam and they have several companies which they trade by but all payments made will show as Taxicode. Booked using on a website called compare taxi, realised that the address details were not correct so cancelled the booking. Then booked with another company called Travaroo. When I saw that the payment was made to Taxicode I cancelled the booking immediately as it seemed fraudulent. The fares were £164 and £72. Out of this they have kept a total of £212.40. They keep on going in about there terms and conditions but there is no way these count if your booking is made under 30 days, cancelled on the same day a booking is made and when a driver has not even been allocated! I wish I had seen these reviews before hand. Have been going back and forth with customer service today as they try to fob me off. Now been past over to a different agent. I have already reported them to Action Fraud and will report the to trading standards if a full refund is not provided as they are not following consumer laws.”

Posted 4 months ago

“Absolute robbers. DO NOT USE. Charge a lot even if you cancel in good time Awful, lucky to get 1 star, there is no option for zero”

Posted 5 months ago

“Do not ever use this company. I had a taxi booked to take us to the airport at 12.30pm but it never showed so I had to make other arrangements at an extra cost to myself. I rang the company to ask where the taxi was & they should said the taxi driver wasn’t doing the job.”

Posted 5 months ago

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Taxicode is rated 1.1 based on 550 reviews