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Super Escapes Travel Reviews

4.3 Rating 404 Reviews

86 %

of reviewers recommend Super Escapes Travel

Company Reviews

4.3

Based on 404 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Super Escapes Travel 1 star review on 19th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE DO NOT BOOK THEY ARE SCAMMERS SAVE URSELVES. The took my money and refused to refund saying it’s a non cancellation flight but NO ON mentioned it to me I told them to listen to the phone conversation they said they can’t do that. Rubbish”

Posted 4 years ago

“Absolute rubbish. 24 hours after booking I wanted to cancel this holiday and they said I need to provide evidence which I have multiple times. Still they didn’t refund me. 4 days before my ‘departure’ date they said they will refund me but £200 short, when I asked why they couldn’t give me a proper answer. Honestly DO NOT USE THIS COMPANY. Absolute rubbish didn’t help me in any way.”

Posted 4 years ago

“A scam company booked a holiday with um as things started to be added on I tried to cancel the holiday and I was told it's not refundable,I wouldn't travel with my again”

Posted 4 years ago

“An elderly friend of mine booked a holiday with this company, and after telling me about it, I said its a scam, so phone to ask to speak to my brother in law who I'd booked a holiday with yesterday, and surprise surprise my brother in law is now asian and works for a dodgy travel agent, so ne aware people if it sounds to good to be true, it probably is, always use a reputable company”

Posted 4 years ago

“An elderly friend of mine booked a holiday with this company, and after telling me about it, i said it's a scam, so i phoned and asked to speak to my brother in law who I'd booked a holiday with yesterday, and surprise surprise my brother in law is now asian and works for a dodgy travel company, stay away from this company people, always use a reputable company, if it sounds to good to be true, it usually is”

Posted 4 years ago

“I haven't even gone on my holiday yet and I'm experiencing hell. I made a payment on 7/2/20 of £209, got sent a confirmation email 123 pages long with all the information, information including transfers both from airport and hotel, flight receipts ,Accommodation voucher even how to access my boarding pass, when I called and asked why I was sent this email if I hadn't paid they told me it was a terms and conditions email, in the same breath telling me I would receive this information when I paid the final balance, now they are demanding I pay again because there is a problem with there website.”

Posted 4 years ago

“If i could leave 0 star I would. My issues started back in 2018 when I booked to go to Lake Garda, via a deal we found on wowcher. To cut a very long story short we were mislead into thinking we were booking a hotel on the lake with a pool - because both web pages showed the pictures of such hotel. After we booked we noticed that one of the addresses (very small print) didn't match. We then discovered that we had been mislead to believe we were booking this hotel, we infact had been booked into a dingy 2* hotel on the other side of the lake, no where near where we thought we were staying. So, after complaining and going through a painful ordeal we managed (after several days) to get a refund on what we had paid and we booked direct. Although because it was such short notice we couldn't book into where we originally wanted and had to settle for another hotel. This was a surprise trip for my partner which was completely ruined by the stress of this. During the process we discovered other reviews saying that this had happened to many other people - couples that didn't actually notice until they arrived at the hotel - Discovering that it wasn't the hotel that was pictured all over the website! Anyway we managed to get a £75 compensation voucher for our troubles to use on a UK hotel - I would never have booked with Super Escapes again but as it was in compensation I thought we might as well try to get something out of this awful experience. So, we tried to use this voucher at the beginning of January (due to expire at the end of Feb 2020) and wow this was basically impossible. They told me that this could NOT be used in the UK and only towards a break or holiday abroad. This went on and on, I told them that they must check their phone records because this is what i was promised as compensation. After several weeks of going back and forth, they finally agreed that I could use in the UK (only because i wouldn't go away!). So, they told me to choose a hotel i would like to stay at, so i researched the web for an entire afternoon and found one, when i sent this over they said this hotel wasn't on their 'suppliers list' - so why waste my time in asking me to choose a hotel! I asked them to send me the supplies list so i could choose one, and not waste anymore time, they refused. They asked me to send some other options....so i did, and guess what, after few more days of waiting for a reply and chasing them, these were not on the list either. They asked me where i would like to book a hotel, i said anywhere in London - I'm not fussy I just want to be able to use the voucher i am owed. After another week, i was finally sent a list of hotels in the UK that i could use the £75 voucher on, along with the price of the hotel - I was in shock. The hotels were double the price that they were showing on the hotels direct website or booking.com / trivago etc. I sent screen shots of the other website prices asking why they were quoting more than double the price and their answer was "it may be a little expensive as you don't have to deal with the hotel, we do it all for you" - Are you joking? I would pay extra not to have to deal with Superescapes ever again, not the other way round! So i wasn't getting a compensation voucher at all was I. You were going to charge me more than double the price so even if I used the voucher i would be paying more than if i went direct. One example - a hotel list on their suppliers list was £319.75 per night...on booking.com and directly it's £159. I explained that I wasn't going to get ripped off again and mislead by Super Escapes. So they completely ruined our first trip, and couldn't even allow us to have our compensation. PLEASE STAY AWAY FROM. THEY ARE A POINTLESS MIDDLEMAN OFFERING OVERPRICED RATES. THEY ARE FRAUDSTERS. Customer Support Executive - Marlon Gibson (who refused to speak to me on the phone).”

Posted 4 years ago

“Super escapes travel do most of what you need done for you, or so it seems at the time. The staff are very good at communicating, although none of the staff I have spoken too have English as their first language and it is very difficult to understand them over the phone over a line that continually breaks up. There is a lot of hidden costs that get sprung on you youre told this is the price and when it comes to it there is always an added extra that you are cohersed into buying more. I received an email from them saying my flight is delayed over night but the time and the date given on the email is the time and the date of my original flight. It took over an hour and multiple phone calls to this company to try and get to the bottom of what was going on, only to be told to contact the flight company and the airport myself. After finding out my flight was delayed, not something that super escapes travel was responsible for, then phoned to explain to them that I had a tour booked on the day that I would be arriving so I needed to rearrange this. After about 5 minutes on the phone they hung up on me only to have to go through all of this yet again. I asked why I was left to figure out what was happening with my flight myself, I asked them why it was left to me considering I had spent over 1000 pound with them so that this could be dealt with by them and was offered no explanation. I then asked to speak to a manager and was told no I cant speak to a manager. At the end of nearly every phone call youre cohersed to leave a review to which they confirm while on the phone.”

Posted 4 years ago

“Rebeca was very helpful with all are enquiries”

Posted 4 years ago

“Very helpful Thank you”

Posted 4 years ago

“Kristina was very helpful”

Posted 4 years ago

“Very Helpful”

Posted 4 years ago

“Thank you cliff holms for you excellent professional help to day pauline kirkham”

Posted 4 years ago

“Excellent service from Jole, he sorted out a really good holiday for us”

Posted 4 years ago

“Peter was so helpful yesterday over my holiday and even more so today when i booked it, nothing was too much trouble, thank you”

Posted 4 years ago

“Company are very unhelpful and miss sold the holiday and staff very rude. Was left at the airport for over an hour with two young children due to our transfer being miss sold and the company no longer used the company they booked us with. Was also meant to be in a family room and was put in a normal room with just a double and single sofa (with two children)”

Posted 4 years ago

“Ann was really helpful very nice and polite, solved our problem and explained everything in a good manner and provided excellent customer service.”

Posted 5 years ago

“Found Carol to be very helpful”

Posted 5 years ago

“Helpful as usual thanks . Thanks Melvin”

Posted 5 years ago

“Gale Swinner was very helpful.”

Posted 5 years ago

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Super Escapes Travel is rated 4.3 based on 404 reviews