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Staysure Reviews

4.4 Rating 871 Reviews

86 %

of reviewers recommend Staysure

Company Reviews

4.4

Based on 871 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Travel insurance meets my demands for cover on my Special Holiday this year to Cambodia and Vietnam. I just hope everything goes well and that I do not have to call Staysure Thank you for your time and patience when booking my insurance. My friend has also booked her insurance with Staysure”

Posted 1 hour ago

“Website is so easy to navigate and prices are great”

Posted 4 hours ago

“I managed to get travel insurance sorted with medical points listed at a very competitive price.”

Posted 4 hours ago

“Filling out the form was simple and straightforward. The price was very competitive.”

Posted 6 hours ago

“You wait ages for phone to be answered then you are onto a AI response before you get to an agent, then when you do the agent asked the same questions, a total waste of time, get rid of AI. When you think it is sorted and go back to them the agents do not record the info for another agent to look at and you have to start all over again, they say they have to treat like a new enquiry. We then get to medical questions which they are not qualified in and only go by the guidelines on their system, not what the actual medical facts are and the condition definition. Very poor, then you get to the price increase and this seems to be the same percentage as the increase in profits. One thinks they should have an extra wealth tax imposed. They scare you into thinking you need this and yes you do but claims have decreased not increased and then they tell you the worse case scenario and that how wonderful they are in dealing with this and paying out claims quickly. Also how wonderful they are in repatriating you if required, however it is not them who do this they outsource this to a specialist company. Customer service is zero and they need to stop scaring the public and then taking hard earn money from you. Would be nice if they were honest and upfront. The problem is you need cover in case, but there will come a time when older people will stop buying it and take a risk due to the cost. Set sensible prices and increase business better to make a smaller profit per person and then you will increase business and turnover, not rocket science.”

Posted 6 hours ago

“Quick and easy to get a quote.”

Posted 7 hours ago

“Customer Support walked me through deleting my email contact address and replacing it with a different email to be able to set up my account and view my policy documents.”

Posted 9 hours ago

“Very friendly and informative service and didn’t take too long.”

Posted 9 hours ago

“Very quick and all was explained fully I had no problems all was great and recommend to anyone.”

Posted 9 hours ago

“Easy to use Web site. Friendly & helpful staff. Have used Staysure previously but this was the first time for annual UK cover. Would highly recommend & renew with them.”

Posted 10 hours ago

“Very happy with my Quote as its a joint one with my wife and includes my medical condition. Was easy to get the Quote on line and there was an offer if did it online. I only wanted it for United Kingdom cover. A Few insurance Companys did not just do United Kingdom.”

Posted 10 hours ago

“Renewing my policy was so easy. Notification of the date it was due and then confirmation of the renewal, done without me having to do anything.”

Posted 11 hours ago

“Easy to renew my policy”

Posted 11 hours ago

“Very quick and helpful 👌”

Posted 11 hours ago

“Have used Staysure for several years never ever a problem, last year my holiday was cancelled they dealt with it efficiently and refunded money without a problem. This year the agent was so helpful and very nice. Would always recommend Staysure”

Posted 12 hours ago

“I was not happy with some of the medical questions, which were frankly ludicrous, so I am sorry but you have not made me happy. I have been using Staysure for years and the agent this time was not as helpful or knowledgeable as others have been. I can explain further if you would like to contact me by phone.”

Posted 12 hours ago

“Simply the easiest to deal with and cheapest on the market. Have used staysure for the last couple of years and have just used again for my son and his family.”

Posted 19 hours ago

“Good price easy to apply”

Posted 1 day ago

“I found the app very easy to use and cost reasonable”

Posted 1 day ago

“Easy app to follow”

Posted 1 day ago

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Staysure is rated 4.4 based on 871 reviews