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Stacee's Reviews

1.2 Rating 357 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

1.2

Based on 357 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 9th May 2024

Stacee's 1 star review on 9th May 2024

Stacee's 1 star review on 9th May 2024

Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 19th April 2024

61

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible, poor quality dresses sold at high prices that they will never refund no matter what!! I ordered a dress for my daughters prom, it doesn’t fit properly, is badly made with loose threads everywhere and has given her a rash due to the cheap material. Despite this they will not respond to my complaint and clearly have no intention to provide a refund. Avoid, avoid, avoid!!!”

Posted 10 hours ago

“Ordered a dress - didn't fit (looked awful on me). Trying to get a refund from them is like getting blood from a stone.”

Posted 14 hours ago

“I can not leave zero star but DO NOT ORDER FROM THIS SITE. It is a SCAM. These people are ripping everyone off. Including brides before their big day. How do we get this site shut down? Please avoid this company. Dont think u wont fall victim”

Posted 17 hours ago

“I ordered 2 dresses. It has been more than two weeks and the company has not responded again after a misleading exchange trying to reassure me. This company seems to rely on misleading approach bordering on fraud. If I receive no resolution I plan to file a formal complaint with the Federal Trade Commission & dispute the charge if possible. If they will process my return I will forgive their poor customer service.”

Posted 19 hours ago

“I’d I could leave a ZERO I would!! This is a fraudulent company that sends dirty, damaged garments and then fails to provide full refunds for THEIR mistakes. After MONTHS of back & forths, I was offered a pathetic $200 refund for a $450+ STAINED & DAMAGED wedding dress that I couldn’t even wear. “You received a dress that is unwearable so we would like to offer you less than half of what you paid for it for the inconvenience because we want to help me.” If they wanted to HELP their customers they would send them a dress they can actually wear on their wedding day or REFUND the bride for the money they WASTED on their garbage. If they wanted to be helpful they wouldn’t CHARGE THE CUSTOMERS MORE to send back a mistake THEY MADE. It is asinine. Their response time is NOT the 24 hours they state in their website… it is WEEKS at best and when they DO respond, they will waste your time with excuses and ZERO RESOLUTION. Their return policy states clearly that refunds are offered for damaged dresses but they ABSOLUTELY DO NOT. This is the worse company I have ever dealt with in 47 years. Unethical & unprofessional ~ DO NOT, UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!!! You will be out several hundred dollars without a dress you can wear!!!”

Posted 19 hours ago

“I have had to give 1 star as it won't let you give 0!! DO NOT buy from this company. They do not accept returns which is against their so called "policy". The dress came and was faulty. They will not refund the money & offered just 8% of the cost of the dress as we MUST pay for the material (for a faulty dress??). Their standards and customer service is absolutely shocking. They have made an occasion that should be a happy experience into an awful and impossibly stressful one (not to mention expensive). They should not be allowed to trade. Save yourself the stress and do not but from them. Honestly - absolutely disgusted that this kind of thing can still happen”

Posted 20 hours ago

“After reading all these comments i feel i am now in the same boat, impossible to get any sense out of them to return a dress there must be another way or someone higher to report this to. Absolutely disgusting!!!”

Posted 1 day ago

“I've been waiting to return a dress I ordered. The customer service has been impossible to deal with. I'll never order again”

Posted 1 day ago

“Terrible customer support. I asked for a refund for a dress that was WAY too big. They stopped responding to the submitted ticked and no resolution made.”

Stacee's 1 star review on 9th May 2024

Posted 1 day ago

“Their website and ads say specifically say ""Return policy 1) Worry-free returns are available for all standard sizes within 14 days. Custom sizes are final sale." It is clear there are standard sizes, which we ordered, a size 4, and "custom sizes" which we did not order. We ordered standard size, from their standard color palate, the "Regency purple" with absolutely no custom specification. We got a blueish-purple that was not the right color & we did not like it at all. The fabric is atrocious, very abrasive and scratchy - like a costume shop NOT AT ALL the luxurious looking fabrics they display on the website photos. They are charging top dollar - we actually found what we really wanted in a gorgeous fabric and a lovely color at Macy's and paid $75 LESS than we paid to these scammers! All that said, we took it out of the package, said "Oh no" tried it on just in case, and within a few hours of getting it filed the return request. It has been over a month now and still NO return slip or refund has been provided to us. STAY AWAY FROM THIS COMPANY!”

Stacee's 1 star review on 9th May 2024

Posted 1 day ago

“EVERYTHING!!!!!! WORST.COMPANY.EVER!!!!!!!!!!! Poor quality dresses. Terrible customer service. Even worse "return" policy. Do NOT waste your money-TRUST ME!!!!!!!!!!!!!! ZERO STARS!!!!!!”

Posted 1 day ago

“This company will not even allow you to put my own review on the website. All of their “5 star reviews” are made up and written by the company. Please do not buy from them. They are a horrible company and do not respect their customers whatsoever. I am disgusted at their ability to keep doing what they are doing. This is straight up robbery since they state they will give customers a full refund then decline once you reach out. SAVE YOUR TIME AND MONEY AND AVOID THIS COMPANY!”

Stacee's 1 star review on 9th May 2024

Posted 1 day ago

“AVOID THIS COMPANY!! Unfortunately it seems that I am the latest victim to fall foul of their returns policy. No contact despite repeated e mails, damaged dress with pulls allover it and will not honour their return promise. Completely let down by this company and will now have to pay money to get my daughter's prom dress rectified so she can actually wear it. How a company is allowed to still operate under these conditions is baffling”

Posted 2 days ago

“Avoid!! Have been trying to get a dress returned for two weeks. Given the runaround, offered another dress (at a cost), declined, they offered another dress, declined. A week between emails and customer service nonexistent. DONT TRUST THIS COMPANY”

Posted 2 days ago

“We paid for a fitted service. Had a professional Taylor of 30+ years measure my daughter to ensure it was correct. The dress turned up on time but the boning across the breastplate is crooked. I have now spent a further £150 to have this professionally corrected. This is the response i have received below from Amy at Stacees So sorry to hear that. I'm sorry to have upset you. We will improve our all work. And I will provide a big discount code for your next orders. Hope for your understanding. Many thanks Sincerely Amy Firstly, discount is of no use as will never make the mistake of ordering from you again. Secondly The dress looks little like the picture and having paid a premium to correct your shoddy workmanship. I expect a better response than that. If you do feel like you want to order from them. My advice is to avoid their so called made to measure service its plain poor. I would also advise you have an experienced Taylor on standby who has the ability to correct their product as the way it is constructed makes them somewhat of a challenge to alter.”

Posted 2 days ago

“Do not buy anything from Stacees. Looks like princess play dress for a 3 year old that will fit 12yo boy. Tried returning and they gave us the run around, all automated responses, will never give you address to ship back…”

Posted 2 days ago

“Poor quality, poor customer service do not honor return policy. Pictures are not accurate of what the dresses look like when they come in.”

Posted 3 days ago

“I ordered a dress from stacees. I Month and a half before my daughter's prom. I paid extra for expedited shipping. I emailed them several time to check on shipping. A week before my daughter's prom they decided to hurry up and ship it out, I had requested a refund of my money before they shipped it out all of a sudden they sent me a email stating it had been shipped. It was package poorly they was thread every where and there was no time to have it tailored. I had to go.out a spen another 300 dollars on another dress for her prom. The dress was extremely late. Inhave been asking for a shipping address so I can send it back and all I have been getting the run around and they told me it doesn't matter if it was late. It cost to much to ship it back and shipping would be on the customer to send it back and that's expensive and was offered 30 dollars and I woul get a deep discount on my next order. I will never order anything else from this company. I am still trying to get my money back.”

Posted 3 days ago

“Another victim of Does not honor return policy. My daughter bought a gorgeous dress. Unfortunately the buttocks was way too big. They guarantee returns when you buy the dress but when she tried they offered her $20 credit. Steer clear. With all the complaints of not following through on their guaranteed return policy, amazed they are still in business.”

Posted 4 days ago

“horrible company that does not honor their return poilcy. In addition the 2 dress I order were not what was described on the website. the measurements are wrong for the size. the dress says it has pockets but you get one with out. They say on the website that it a skirt and you get a skort. Then they don't take responsibility for the mistakes and try to get you to pay then for another dress. or they refund you $30 for a $150 dress. Stay away from this place and also they are supper shady, They have no phone number to contact anyone and you can only go thru the website chat. I spent4 weeks emailing them and they still won't give me a refund”

Posted 4 days ago

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Stacee's is rated 1.2 based on 357 reviews