Spoiled Brat Reviews

Name: Spoiled Brat
Address: Unit 7 Wilson Business Park 1 Queen Elizabeth Avenue Hillington, Glasgow
Rating: 3.72

3.7 Rating 25 Reviews

68 %

of reviewers recommend Spoiled Brat

Company Reviews

Questions

Metrics

3.7

Based on 25 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Location:

Unit 7 Wilson Business Park 1 Queen Elizabeth Avenue Hillington
Glasgow
G52 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoiled brat is the best! I dont know why everyone complain?! Come one, no company would refund you guys just like that, they have to check and that needs time 2, 3 or 4 days... Try zara or any other shop and you'll see what "aweful" means. The only thing that disappointed me is, when i made an order and theynmade a mistake with a size but to their credit they sent out correct size straight away and collected the other one. -( buuuut still love spoiledbrat! SB I WISH I COULD GIVE YOU 10 stars because you and the customer service deserve it and I have placed aaaaaaloooot of orders Cheers”

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Posted 7 years ago

“Love this store , have been a customer for 4 years & find they go out of their way for me. They always have a brilliant selection of new clothing , cool brands and great sales and discounts. Delivery is always quick, usually with a few freebies (hairbrush & sweeties!!) feel really bad about these bad reviews - they are a lovely bunch of people who I have met at their pop up shops quite a few times , people only use these sites to say bad things which is why I felt compelled to come Here and say something positive about my real experience- keep up the good work guys xx”

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Posted 7 years ago

“Absolute shambolic experience , worst customer service ever , ordered Feb still waiting for money back via PayPal resolution service which I will get , really unnecessary and damaging to their reputation but they clearly don't care at all Never use this company if you care about your money as you will struggle for months to get it back”

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Posted 7 years ago

“I ordered an item off the site- at no point during the purchase process did they mention that the item was on back order and not currently in stock. It has taken a month, way to much back and forth and no action or refund because they were having trouble with thier PayPal. I'm sure they still managed to take people's money out. PayPal not working is not even a thing. I could go into the ins and outs of it all but it makes me to angry. Basically just read the other negative reviews- I have had the same experience. They are disorganised and it's infuriating. Save yourselves the frustration. I still haven't received my refund. They are a nightmare.”

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Posted 7 years ago

“I had ordered from Spoiled Brat a couple of times without problems, apart from the delivery taking up to 2 weeks. With my recent order, everything changed. The product was too short also much shorter than displayed on the site. I requested a returns form and was informed I had to return it to the manufacturer in the USA and cover the costs. I never order from the USA, due to the shipping costs. I did some research on Consumer Rights to see if the retailer can demand return to manufacturer, which clearly he can not, the law states a returns policy cannot restrict or remove legal rights but merely add to them. Also I was told if I sent it back to them (the retailer) they would deduct shipping costs to USA from the refund, which is also illegal. Refund must be given in whole and anything else billed separately. I tried several times explaining this to the retailer and even sent a link to a government site which stated the same. I was then told this discussion was over and am now being ignored. I am very mad about the whole situation and have logged complaints with Consumer Rights and Trading Standards.”

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Posted 9 years ago

Spoiled Brat is rated 3.7 based on 25 reviews