South Western Railway Reviews

3.00 Rating 2 Reviews
50% of reviewers recommend South Western Railway
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Customer Service
7.8 minutes
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"Southwestern Railways used to offer a fairly reasonable service, but over the past year have deteriorated alarmingly and their customer service as well. On the 17/10/18 I bought a ticket to travel from Bracknell to travel to Clapham Junction, a journey of approximately 45 minutes. The service was delayed by just over an hour and then an announcement was made en route that they would not be stopping at Clapham Junction and that passengers should get off at the next station and wait for another train. I eventually arrived at my destination two and a half hours after my scheduled departure. The ultimate insult was that I submitted a delay repay claim - an time consuming and tedious process - and have just received a compensation payment of SEVENTY THREE PENCE!!"
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Posted 1 month ago
Are you South Western Railway? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback South Western Railway receives and that when things do go wrong you do your best to put things right. Reply Free
"I was able to purchase a discounted cheap return and get Nectar points. I found it useful that when you ran your pointer over the various times and prices you could read relevant information. So many tickets, so many regions and so many chances to fall foul of rules you don't know, don't understand and then pay a fortune because you were misinformed."
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Posted 1 year ago
South Western Railway is rated 3.00 based on 2 reviews

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Alice, Customer Support