Sofa & Home Reviews

4.63 Rating 115 Reviews

92% of reviewers recommend Sofa & Home

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Phone:
01652 650942

Email:
help@sofaandhome.co.uk

Location:
Wheatfield House, Old Vicarage Park, Scawby, Nr. Brigg, North Lincolnshire

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"Absolutely fantastic customer services. Unfortunately due to sons health condition getting worse I had to cancel my order at very short notice. The lovely gentleman I spoke to was so understanding and helpful. I will definitely use this company again and without hesitation recommend to all my family and friends."

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Posted 1 month ago

"Poor delivery service, dumped in room and too difficult for a single person to unpack an item that has a warning needs two people to lift. So much packaging and have to finish off assembly myself. Would not recommend. Whatever happened to good customer service??? Just dump and run these days :("

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Posted 3 months ago

Customer had a Mirrored 6 Drawer Chest delivered. This would have been delivered by a 2 Person Service to room of choice. Chest was delivered assembled, but Knob handles had to be put on. As this was a mirrored glass piece of furniture, heavy packaging was required for transport and customer safety.

Posted 3 months ago

"Good communication. Arrived when they said it would. Pleasant friendly driver"

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Posted 4 months ago

"All good, exactly as described"

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Posted 4 months ago

"The chair is exactly what we required and is very comfortable. However, we had a problem in putting the chair together. These chairs should be delivered as finished chairs because people like my wife and I who are in our 80's cannot put them together and we had to pay a joiner to do the job."

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Posted 4 months ago

"Good product, delivered in time and as described"

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Posted 4 months ago

"Made a call. Advisor was very helpful and friendly. Delivery came quickly. Very happy with product"

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Posted 4 months ago

"Great price, unbelievably fast delivery and super quality. What more do you want?"

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Posted 4 months ago

"Fitting of carpet is faultless. Was kept informed on delivery right up to just before fitting guys arrived"

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Posted 4 months ago

"Delivered when they said they would"

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Posted 4 months ago

"Item as described. Quick delivery. Cupboard carried upstairs and packaging disposed of."

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Posted 4 months ago

"Exceptionally rude customer service. I ordered online, and my order went through without a problem, then received a call that I did not give my card details, and they wanted to get my card details over the phone. We wanted to speak to the manager, and this extremely rude person claimed to be the boss and told us to order from elsewhere. We have not even received cancellation email."

2 Helpful Report

Posted 6 months ago

You are required at Checkout to complete your Purchase Card Details.
This entails your Registered Card Name, Card Address, Card Type, Card Bank or Issuer and Security Code.
When asked, this prospective customer refused to give us the registered address card details, so the order was cancelled.

Posted 6 months ago

"Rang them in the morning to check stock levels, and spoke to a very helpful gentleman. Placed the order online and the items came the next day. Excellent delivery service!"

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Posted 6 months ago

"Quick and reliable service"

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Posted 6 months ago

"Pleased with chair, delivery and service"

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Posted 6 months ago

"Good price and surprisingly early next day delivery."

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Posted 6 months ago

"They delivered before than they said also the staff was great and helpful. 5 stars service and lovely furniture. Thanks very much."

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Posted 6 months ago

"so far we only spoke for 1st time to make an enquiry and even though I`ve lost my speech the gentleman was patient with me and we were able after some effort we did make an order for March 18 , I thank him for being so understanding -- a credit to a new customer indeed !"

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Posted 6 months ago

"Very poor customer service and communication. Ordered a bed with a delivery time of 7-10 days, 21 days later still no sign of it with no contact to advise that it was delayed. After constant chasing with phonecalls, emails and Facebook messages that were pretty much ignored I gave up and cancelled my order. Received a phonecall requesting I call back - gave up after 45 minutes on hold. Was refunded but without as much as an apology, shocking and quite possibly the worst customer service I have received in my life."

Helpful Report

Posted 7 months ago

We did apologize to the customer. Our Supplier and their Home Delivery Service were dealing direct with the customer during office hours and messages were sent to and fro.
Many people cannot take calls at work, so it is important that you provide us with as many alternative telephone numbers as possible (home, office, spouse or neighbour) in order that we, or the Home Delivery Couriers can contact you.

Posted 7 months ago

"I had a very bad experience with this company . I paid through credit card on the night before and the next morning a representative Mr Julian Thomas called me at 8.30 am claiming i didn't pay for the good ...even though it wasn't even sent yet and that I was being fraudulent in a very aggressive and condescending manner. My credit card company advised my that the payment had been made and it was the company Sofa and Home that cancelled the transaction."

Helpful Report

Posted 7 months ago

You are required at Checkout to complete your Purchase Card Details.
This entails your Registered Card Name, Card Address, Card Type, Card Bank or Issuer and Security Code. This prospective customer did not and the order was cancelled.

Posted 7 months ago

Sofa & Home is rated 4.63 based on 115 reviews

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