Snaffle Reviews

4.57 Rating 72 Reviews
90 %
of reviewers recommend Snaffle
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
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About Snaffle:

Snaffle’s vision is to make builders lives easier with the number 1 marketplace for building materials in the world. Harnessing digital development, Snaffle is a fast-growing online marketplace, giving customers access to 100,000’s of building products from multiple suppliers. With a unique capability to talk directly with the seller and leave reviews, users experience fast delivery and access to the widest range of building products and materials in the world.

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Anonymous  // 01/01/2019
Unfortunately they couldn't accept both my orders but the one that came through delivered slightly wrong material. However they fixed it extremely quickly and without fuss. Very impressed with their customer service and would definitely use them again as a result. Keep it up!
Posted 4 months ago
Excellent service. I unfortunately doubled up on my order for insulation and I also ordered the wrong size both times. Getting old , computers . The gentleman I spoke to called my orders and refunded money within minutes of phone call . I would certainly recommend.
Posted 5 months ago
Great service, prices and support, highly recommend
Posted 1 month ago
Deliverd right on the correct day and time, what a great delivery guy steven, putting my roof tiles exactly where i wanted them and very pleasant with it, Roof tiles very good quality and has saved me quite a bit, First time ever used and will certainly be coming back again, very happy, Alan
Posted 3 months ago
Excellent customer service (email communication with Delsaux Henry was efficient and helpful). provided the most competitive price for the Ursa 32 cavity wall insulation that I purchased. Delivery was within the time constraint required and was free, as my order was for over £400. Thank you, Delsaux - I will definitely use your marketplace service as much as possible. Victoria
Posted 6 months ago
Chat room was very helpful
Posted 7 months ago
Excellent service, not even 24h from ordering to delivery.
Posted 7 months ago
Gosh what great customer service Thank you for going one step more for me to be able to order my stuff after not being able to sign in even though I had created an account on line. The emails were answered promptly and with perfect customer service. I will use this company again Thank you A happy customer Julie graham
Posted 8 months ago
Ironically my purchase was declined (I think that I was ordering something that is no longer manufactured). However, once I requested a full refund,and chased via email, Delsaux Henry, E-Commerce Executive became instantly involved and sorted out promptly.
Posted 9 months ago
Absolutely fantastic value for money, super customer service, great range of products, and website very easy to use. I highly recommend snaffle, you won't be disappointed.
Posted 1 week ago
Had trouble placing order on PC but using on line help all was sorted by emails. Good communications. Everything arrived on time. Very good savings on product. 👍
Posted 6 months ago
Slight mistake with my order but sorted very promptly.
Posted 7 months ago
IT issues, but chat conversation clarified and alleviated my concerns - Thanks
Posted 7 months ago
Fast and reliable
Posted 7 months ago
Prompt answer to my call, as had to cancel order. Dealt with efficiently, refunded and no issues.
Posted 7 months ago
Ray polaine Used them for the first time today had usual problems setting up account my end but spoke to them on the phone and answered straight away and sorted it customer service spot on highly recommend
Posted 8 months ago
Great prices,super fast delivery, brilliant communication.will definitely use again
Posted 8 months ago
Wasn’t in stock although was advertised as in stock
Posted 8 months ago
Hi, Thank you for your review, Sorry you had a bad experience, we endevour to keep our website as up-to-date as possible but sometimes something slips through :) If you wish to check stock on any item, our friendly support team are happy to help. Call on: 0203 475 9701 Email: Many thanks, Snaffle Customer Experience Team
Posted 8 months ago
Excellent Service, Amazing Customer Service, Fast Efficient Well Recommended
Posted 8 months ago
No quibble refund ,instantaneous after informing snaffle that vendor could not supply my order. Brilliant customer service
Posted 8 months ago
Snaffle is rated 4.57 based on 72 reviews