Snaffle Reviews

4.58 Rating 60 Reviews
90 %
of reviewers recommend Snaffle
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
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About Snaffle:

Snaffle’s vision is to make builders lives easier with the number 1 marketplace for building materials in the world. Harnessing digital development, Snaffle is a fast-growing online marketplace, giving customers access to 100,000’s of building products from multiple suppliers. With a unique capability to talk directly with the seller and leave reviews, users experience fast delivery and access to the widest range of building products and materials in the world.

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Anonymous  // 01/01/2019
First Snaffle did not send an email confirmation of my order or give any indication of delivery time. After a long time I chased and was informed that they had been unable to find a supplier for the item. So why did they not inform me and why did I not receive a refund of my money immediately? Perhaps they enjoyed the interest holding my money! I won't be using Snaffle again!
Posted 3 days ago
Excellent service, not even 24h from ordering to delivery.
Posted 4 days ago
Fast and reliable
Posted 6 days ago
Prompt answer to my call, as had to cancel order. Dealt with efficiently, refunded and no issues.
Posted 1 week ago
Ray polaine
Used them for the first time today had usual problems setting up account my end but spoke to them on the phone and answered straight away and sorted it customer service spot on highly recommend
Posted 2 weeks ago
Gosh what great customer service
Thank you for going one step more for me to be able to order my stuff after not being able to sign in even though I had created an account on line. The emails were answered promptly and with perfect customer service. I will use this company again
Thank you
A happy customer
Julie graham
Posted 2 weeks ago
Great prices,super fast delivery, brilliant communication.will definitely use again
Posted 2 weeks ago
Wasn’t in stock although was advertised as in stock
Posted 3 weeks ago
Thank you for your review,
Sorry you had a bad experience, we endevour to keep our website as up-to-date as possible but sometimes something slips through :)
If you wish to check stock on any item, our friendly support team are happy to help.
Call on: 0203 475 9701

Many thanks,
Snaffle Customer Experience Team
Posted 3 weeks ago
Excellent Service, Amazing Customer Service, Fast Efficient
Well Recommended
Posted 3 weeks ago
No quibble refund ,instantaneous after informing snaffle that vendor could not supply my order. Brilliant customer service
Posted 3 weeks ago
Placed an order via Snaffle, one of the vendors could not fulfil my order, Snaffle refunded me the very next day.

Very happy with Snaffle, excellent communication and response time.

Thank you.
Posted 4 weeks ago
Good Morning,

Thank you for the 5 star review!
We really appreciate the feedback.

Kind regards
The Snaffle Team.
Posted 4 weeks ago
Brilliant service
Posted 1 month ago
I'm really pleased with snaffle. Despite not recieving my order by the expected time, they did everything they could to find out what had happened. The parcel had been misplaced by the courier so it wasn't their fault yet they got replacement goods. With large online retailers it is often hard to get in touch with them but I felt really looked after by these people. Thanks 😌
Posted 1 month ago
Really simple to use, new website with Paypal and Klarna makes it much easier to checkout.
Posted 1 month ago
Brilliant service, just as expected.. pricing is very good
Posted 2 months ago
Had the product I was looking for and at the right price, the checkout process was simple and easy to use too
Posted 2 months ago
Brilliant company, fantastic prices and speedy delivery, even upgraded my item to a better brand as the brand I ordered was not in stock, all at no extra cost!
Definitely would recommend to anyone!
Posted 2 months ago
Ironically my purchase was declined (I think that I was ordering something that is no longer manufactured). However, once I requested a full refund,and chased via email, Delsaux Henry, E-Commerce Executive became instantly involved and sorted out promptly.
Posted 2 months ago
Brilliant site, Made sourcing products so much easier, and if you have specific requirements or need something different, their customer service is fast and helpful. definitely recommend to anyone
Posted 3 months ago
Excellent service, got what I wanted when I needed it - good prices, have used Snaffle several times and it is becoming a habit - keep up the good work.
Posted 4 months ago
Snaffle is rated 4.58 based on 60 reviews