SmileLife Reviews

4.85 Rating 1,926 Reviews
98 %
of reviewers recommend SmileLife
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About SmileLife:

Straighter and Whiter Teeth In Just An Average Of 6 Months • Invisible aligners at 70% less than traditional treatments • Payment Plans from €79/month • All aligners designed and produced in Ireland • Founded by Dr. Ada Murphy.

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support@smilelife.com

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SmileLife 5 star review on 31st January 2020
Karl Craven
SmileLife 5 star review on 14th January 2020
Keelan
SmileLife 5 star review on 14th January 2020
Keelan
SmileLife 5 star review on 12th October 2019
Anonymous
Anonymous
Anonymous  // 01/01/2019
I swear if I could get that guy in that add saying "If you have perectly straight teeth skip this add"Id break his teeth, the add pops up goes through my head just as im watching something.😂😂😡
Be careful! This company deletes negative reports and offers a 5 Eur discount to leave a google review. No ethics and no respect for the people who leave and read reviews. The purpose of reviews is to identify the weaknesses of a company and improve.
Brilliant service and customer care thanks alot proof is in the pictures 👍
SmileLife 5 star review on 14th January 2020 SmileLife 5 star review on 14th January 2020
WOW! Just wow! That's a really amazing result, Keelan! We're proud to give you the best treatment. Thanks for sharing your photo as proof! This means a lot to us. Big thanks, Keelan and keep smiling! ;)
Very efficient , looking forward to receiving my plan
(Baggot Street SmileHouse) -
Thank you for the 5-stars! Get your Smile On! The SmileLife Team
Great service fast and easy. Staff are lovely!
(Baggot Street SmileHouse) -
Thank you for your feedback. Here at SmileLife, we want every patient to have an exceptional experience. The SmileLife Team
I went in nervous when I first went into the clinic in London but then I was welcomed by Rebecca which was the most loveliest person ever! She made me feel so comfortable that my nervousness went out the window. She guided me through everything step by step and was patient with me. She also guided me through the payment options and told me to choose what was more suitable for me. Overall my experience was amazing.
Hey Aliya, Thank you so much for taking the time to write such an amazing review. I will pass on the great feedback to Rebecca. Our priority is customer service and we are ecstatic that we met that mark! The SmileLife Team
Mark are so good morning I have dangerous
I feel compelled to answer the reply I received to my original review. To set the record straight, even though I followed the treatment plan to the letter, the treatment did not yield the expected results. I attended a follow up appointment and brought up my issues; the person I saw agreed that my treatment did not meet expectations and recommended further treatment. I was told could not receive the aligners that I hoped would complete my treatment without signing up for the smile protection plan. After being given no choice except to sign up, (I felt very pressured), I later tried to cancel and was not allowed. The person I contact kept delaying me until the windows to cancel was exceeded. I believe this violated my consumer rights. I received only one additional lower retainer so I still have issues as my treatment does not meet the expected results with in the allowed margin or error and when I enquired about trying to fix these persisting issues, this is when I was told I would have to pay €250 if I wanted further treatment. So that’s €250 + € 197=€447 extra to pay!!! It is such a hassle dealing with this company; everything is a battle! They are supposed to be the experts and notice that they have not done what was agreed in the treatment plan but instead I have to argue and go through this exhausting process. I’m not an dental professional I thought I bought a service from them which they would fulfil. They try to cut corners and milk you for more money. In my treatment plan only received 8 sets of aligners; I believe they deliberately don’t try to finish the treatment so you have to sign up for more aligners and they force the smile protection plan on you. I’m genuinely very upset by this. Please be warned! The price they advertise is not the final price you will have to spend much more. If you are thinking of clear aligners, keep this in mind! I wish I had paid more at the beginning with another company and got better service and less hassle
Hi Susan, As you have not emailed feedback@smilelife.com with your concerns and your case number so that we may look into your situation, then we can only speak on the information provided here which is without any validation. At SmileLife we are a small team of less than 100, this small number allows us to monitor the quality of each staff members work individually and to the highest standards. The top standard being customer care and satisfaction. While a Dental Consultant may have informed you that you treatment was not yet finished, they most certainly would not have withheld legitimately owed aligners from you until you signed up for our optional SmileCare subscription plan. When trying to cancel your SmileCare plan there is no “window” for cancellation in place. After signing up you may cancel your plan after 6 months. So when you say that the person you later contacted attempting to cancel your SmileCare plan had delayed you until this window closed, I do not know what you mean. In regards to straightening your teeth in line with your Treatment Plan, as you have not emailed us with your case number, I cannot look into this for you. For your other comments - we do not “try to cut corners and milk you for more money” we are a professional and fully licensed Dental company. Our prices are fantastic compared to traditional metal train-track braces that can cost from €3000 up to €6000 for the same amount of work. We have a very large customer base across the U.K. and Ireland, we do not have the time nor resources to deliberately not finish your treatment as you say. If we did this, we would have an unmanageable backlog of angry customers which is stress that we do not want. Finally, we do not “force the smile protection plan on you” it is entirely optional and you may cancel it after a period 6 months from the sing-up date, again, there is no cancellation window which we would have delayed you from as you claim. We are willing to look into the issues you claim that you are experiencing and to straighten your smile at no additional cost so long as you meet the criteria for such free additional treatment. However, you have not emailed feedback@smilelife.com as requested, we do not know who you are, and we cannot do anything to help you until you cooperate with us. Thank you, The SmileLife Team
I’m near the end of my treatment. The hard up-selling is so difficult and draining, to deal with. It make the whole operation appear really unprofessional; they don’t listen to your concerns or observations and are always trying to get you to spend more and more; be very, very wary and be prepared to really fight your corner. They wouldn’t give me the aligners I needed to finish my treatment without me signing up to a smile protection plan that I did not want to sign up for. The additional aligners did not address the issues we agreed in the in person consultation and now they want a further €250 to finish my treatment as my teeth are still not right. Make sure you have some one look over your treatment plan before you agree to it. They appear super nice but it’s just to get your cash!
Hi Susan, I am very sorry to hear of this experience that you had and I want to resolve this for you immediately. We always listen to our customers concerns as our customers health and satisfaction with their smile is our top priority as opposed to selling more of our products. On that note, it is unusual to hear that a member of staff refused to give you your final aligners without signing up for our SmileCare package. However, as you mentioned a €250 fee for additional aligners, it sounds like your original treatment was completed successfully in line with your Treatment Plan and the additional aligners for €250 would be for teeth adjustments outside of your Treatment Plan. When you approve your Treatment Plan before starting treatment it indicates that you are happy with how your teeth are going to turn out at the end of treatment. At this early stage you have the opportunity to reject your Treatment Plan and request a new one in line with what you want your smile to look like. Upon approving your Treatment Plan, that illustration is what we aim to achieve for you. If we do not achieve this then we issue additional aligners at not extra cost. If we do achieve your Treatment Plan results however, then any additional tweaks to your smile outside of your Treatment Plan and at your personal request will always hold additional charges. I would kindly ask that you contact feedback@smilelife.com so that we may resolve everything for you. Thank you and my apologies for this. The SmileLife Team
Just back from my appointment. I’m so excited to get started the staff are so lovely and friendly and explained everything to me very clearly. Would definitely recommend to a friend
We are happy to hear you had a positive experience at SmileLife! We value your input and encourage you to let us know more details about your experience with us. The SmileLife Team
Ho prenotato la visita alla clinica di Dublino 122 baggot street, ho effettuato il 3D scan con Giorgio, lui è simpatico, amichevole, onesto, chiaro ed è molto preparato! :) Consigliatissimo!!! :) Great place, very clean, had my 3D scan with Giorgio, he is very nice, friendly, Honest, clear and very knowledgeable! :) Recommended!!!
Thanks for leaving a review, and mentioning Giorgio. You’re right, Giorgio is always going above and beyond. We’ll be sure to share your praises with them! The SmileLife Team
Excellent service by a very empathetic professional that loves his job and wants his customers to be happy
(Baggot Street SmileHouse) -
Amazing to hear this! We count ourselves lucky for customers like you:) The SmileLife Team
Customer service was incredible, Clara was fantastic and so friendly, she really made the scan a pleasure. Ellen was a lovely, bright and friendly face to greet a cold morning
(Baggot Street SmileHouse) -
Thank you so much for taking the time to write such an amazing review. I will pass on the great feedback to Clara and Ellen. We are all so excited to get you started & on the right track to your dream smile! The SmileLife Team
Really straightforward & professional consultation. Very impressed by the equipment used. Giorgio was very clear with trestment plan and what to expect in coming months.
(Baggot Street SmileHouse) -
Thanks for leaving a review, and mentioning Giorgio. You’re right, Giorgio is always going above and beyond. We’ll be sure to share your praises with them! The SmileLife Team
Super friendly, very comfortable getting it done, very fast and efficient, Im so happy with y experince
(Baggot Street SmileHouse) -
Thanks for the awesome review, Anna! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers! The SmileLife Team
Its great experience. I got my empression kit. Everything explained so nicely that anyone can understand. I went for 3D scan . The service was so handy and person was super . She took 3d scan so nicely and clear all my doubts. Happy customer so far 😀
(Baggot Street SmileHouse) -
Our priority is customer service and we are ecstatic that we met that mark! The SmileLife Team
Georgio was exteremly patient and helpfull. Helped me understand the process very well.
(Baggot Street SmileHouse) -
Hey Kiran! We are happy to hear you had a positive experience at SmileLife! We value your input and encourage you to let us know more details about your experience with us. The SmileLife Team
Fast, easy and very effective
(Baggot Street SmileHouse) -
Thank you for the 5-stars! Get your Smile On! The SmileLife Team
Absolutely terrible, tried to cancel a plan and they make it impossible. Its a scam - avoid
Hi John, I am very sorry about the experience you have had with SmileLife. We are not a scam however and have both cancelled your plan and refunded you as requested. Thank you. The SmileLife Team
Cant wait to get my alignment treatment done
(Baggot Street SmileHouse) -
Amazing to hear this Danielle! Please let us know if you need any assistance at all - We are here to help! The SmileLife Team
SmileLife is rated 4.85 based on 1,926 reviews