“Be very careful if you have insurance with this company as they took the renewal payment for my policy 6 weeks early!!!!!
When I called them to ask why they had taken my payment when it wasn't due yet they told me it was because I made a claim on my policy, I'm sorry but that's not normal business practice and it seems something is not right with this company. I also have to point out when I did make a claim on my policy they sent me a sky box in the post! I then had to call them to get an engineer round to fit my box which took another week, if you are looking for a reliable company I would stay well away from this company.”
“Great service, full explanation of what’s covered and each step explained as to future appliances
Good value compared to other insurance quotes
Connor who I talked through the process was brilliant and fully committed to ensuring policy was correct for my needs”
Absolutely awful customer service. Only one person had called back when they said they would after about 10 phone calls. This is only as we said we wanted to make a formal complaint. Yet again we are still waiting for another call back a week after it was promised!!
Even asked to make a formal complaint, no acknowledgement has been received.
Steer well clear!”
Posted 1 year ago
Dear Mr Short. I apologise profusely for any inconvenience caused. I have found records of your calls to us on August 6th and 8th and am currently investigating as to why you experienced these problems. Regards, Smart-Sure Customer Service Dept.