“No words can describe the shambolic conveyancing department, had my case since July 2021 still no further forward, they alter use to correspond with the sellers solicitor they refuse to correspond with myself, email daily and my emails continue to be ignored daily, the customer service team and Client care team acknowledge your complaint but do absolutely nothing, since they took my case I have had 3 team member leave the team with another three taking the case over, who are just as bad if not worse as they actually reply to your emails with “we will get back to you today” but don’t! Law society and legal ombudsman are obviously going to ha e to get involved in this one bit please please avoid them for conveyancing at all costs!!”
“For the re-mortgage a property, a competitive price for an excellent service delivered in a customer focused way. Anna Sparrow and Alex Fearnley were great throughout and maintained regular and timely contact. We will use again.”
