SkipTheDishes Reviews

1.1 Rating 365 Reviews
2 %
of reviewers recommend SkipTheDishes
1.1
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

Write Your review

Tell us how SkipTheDishes made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
SkipTheDishes 1 star review on 29th April 2024
Anonymous
SkipTheDishes 1 star review on 29th April 2024
Anonymous
SkipTheDishes 1 star review on 3rd December 2022
Stef
SkipTheDishes 1 star review on 15th September 2022
Kristina
SkipTheDishes 1 star review on 15th September 2022
Kristina
SkipTheDishes 1 star review on 19th July 2022
Anonymous
SkipTheDishes 1 star review on 19th July 2022
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Their app does not record street number and apartment numbers. When you order your expected to know this. The driver looks at special instructions I gave the security code to get in the building. It rings my phone. All I hear is Skip with delivery. I respond I'll buzz you in. Does not ask for apartment number and does not leave order. I paid thirty nine dollars and did not receive. That includes a delivery fee and tip. I complain and am told fifty percent refund as address was incomplete. I am penalized twenty dollars for their failed app and told I could have put apt. Number in special instructions. Even though I assumed they had my full address. I'm supposed to know this. They are rip off artists.
Helpful Report
Posted 2 days ago
Skip took an hour to assign a driver to my order and then when i complained they asked if i wanted to cancel I said no I’ll wait and then 2 minutes later i look and they cancelled it. Nothing was open by this time and the best they could do was give me some skip credits…. The absolute worst food delivery service available. Door dash blows skip away. Like skip needs to step it up or step out.
Helpful Report
Posted 3 days ago
My family and I use skip the dishes frequently, but on an ongoing bases we have items that are missing, incorrectly made, and sometimes very long delays. Most recently, my order was missing a cappuccino and expresso. When contacting the support team, I was advised that my “it appears we’ve been unable to meet your expectations do to a high number of refund requests I’m unable to offer reimbursements going forward” and continued to say the decision was final. Not only was the service I paid for not fulfilled, I was essentially being put at fault because of the poor service that SkipTheDishes was providing. I reached out multiple times, and was refused to speak to a manager and having the chat abruptly ended with the same canned statement. My family, and business will no longer be using this service, logging a report with the competition bureau and BBB, and possibly other agencies were needed.
Helpful Report
Posted 1 week ago
On skip the dishes online order there is a history were you can re-order your past order I hit re-order as I have the past three orders two in March and one last week all three orders came the correct address (great) but this time I hit re-order and they delivered to another address When I explained and tried to get services I was told they were dropping the food at the address they went to and not redirecting the food There customer service online basically said to bad and I need to check the delivery address which I was not done on the 3 past orders which arrived correctly so why would I double check They were not helpful & basically cut me off When I spoke with the restaurant they also agreed that Skip the dishes has terrible customer service I myself is a small business owner & I would never treat my customers in this manner I have now put a dispute in with my credit card hopefully I will get some resolve
Helpful Report
Posted 1 week ago
I just ordered from skip the dishes and my order was completely wrong. They told me I could never be refunded for an order again given I had too many refund requests in the past. I was unable to find any refund requests in my history and when asked if they could provide me with that information they said that the decision was final and left the chat. I logged back on to see if there was an error and the next person wrote the exact same thing and just left the conversation. I will obviously be deleting the app. Uber eats have way better customer service
SkipTheDishes 1 star review on 29th April 2024 SkipTheDishes 1 star review on 29th April 2024
Helpful Report
Posted 1 week ago
if i could give zero stars i would... don't even try to get a refund when you have missing items. there is no one to hold accountable and this is something that needs to change.
Helpful Report
Posted 2 weeks ago
Wanted to relax and watch hockey game like most do - so ordered food and specific delivery instructions to bring to apartment- get a text saying was delivered - no buzzer nothing outside my apt door. Reviewed order picture shows was left outside my building in an area heavy in homeless and addict traffic so went to see if there found nothing, tried dealing with Skip chat and get disconnected several times - no customer service !!
Helpful Report
Posted 3 weeks ago
your driver stole a large order of food restaurant confirmed he picked it all up you said huh sorry you got robbed we cant refund you not sure of the date i deleted your app but it was in moncton NB
Helpful Report
Posted 3 weeks ago
Terrible service. The company fails to see that their delivery service is terrible! They fail to hire locals and this is the main cause of slow and inaccurate delivery service. I would not recommend using this company at all!
Helpful Report
Posted 3 weeks ago
So Discovered that they changed the rules with Rewards. Now you have to complete Challenges to start getting them. The Challenges are Use Skip Express. Basically that means ordering groceries, which as a perfectly fit Human being is ludicrous and just makes Food expensive (as if its not overpriced anyway) and 2nd is to order from Starbucks, which is never ever going to happen, Overprice and there company ethics just suck so No rewards for me, which as a regular customer is just crazy. The rules are made to just deny us any rewards. The competition is just as bad so not sure what I will do now
Helpful Report
Posted 3 weeks ago
Why does skip the dishes cap their tops so it limits you
Helpful Report
Posted 3 weeks ago
WHEN MY ORDER GOT HERE I CHECKED IT AND IT HAD EGG IN IT, I KNOW IT IS NOT SKIP'S FAULT BUT WHEN I CALLED THE RESTAURANT THEY SAID I HAVE TO CONTACT SKIP TO GET A CREDIT AND THEY SAID NO... NEVER AGAIN...
Helpful Report
Posted 1 month ago
Driver stole my order! Support was no help said “to bad” we have no record of your order after I sent them screenshots of the confirmation, driver going the opposition direction then it saying “order cancelled” when I didn’t cancel it! I WILL NEVER USE SKIP THE DISHES AGAIN THEY ARE RUDE AND STEAL YOUR MONEY AND FOOD!
Helpful Report
Posted 1 month ago
I placed an order and the illiterate driver delivered it to the completely wrong building, skip tried to tell me that that was the address I used which it clearly was not, even after I sent them pictures of my hallway which was different from where the illiterate driver dropped the order at, they would not hear me out and the customer service people are just as illiterate as the driver, then they only refunded back some of my money that they withdrew from my account, so the tip that I had posted was not given back to me, then they had the nerves to apply it as a credit in the app, as if I would even consider using them again, crazy people!!
Helpful Report
Posted 1 month ago
For every restaurant on Skip the Dishes should be a feedback section for the CEO's to review and make changes. Like, since when does a customer have to ASK for napkins??
Helpful Report
Posted 1 month ago
Ordered a meal and never heard back. I waited 2 hours!!!! Not a good company!!! Boo to skip for leaving an elder woman with out food.
Helpful Report
Posted 1 month ago
Wish I could rate at -5 this not a delivery service it's a rip off. My first order with this company location in Moncton NB did not arrive when their navigation app said it was being delivered. Never got my order, when I complained I got the run around .never got my supper never got a refund. Stay away from this company save your 50.00
Helpful Report
Posted 1 month ago
Title : Skip The Customer Service kind of company?!!- Do Not order from them Super Shocked at the customer service-this is the most frustrating situation and unbelievable claim that we have requested refunds and can not be provided service for our order delivered to incorrect location?. Completely incorrect information as we have never requested a refund ever!!. How can a order be delivered to the wrong location and refused a refund or skip credit, the customer service rep would not even take the time to chat with me? Plus we do not have a history of refunds with your organization ? This is the most ridiculous response from a customer service person and company such a skip the dishes- are you guys now a skip the customer service kind of company? Order # 609921663- Order delivered to wrong facility and left on outside table?
Helpful Report
Posted 1 month ago
Ordered food waited 2 hours never arrived. This not the first or second time this has happened. Never again will find another way. I am Done with them.
Helpful Report
Posted 1 month ago
Received numerous orders where my drink would be spilled in the bag, bags would be ripped open, received the wrong order from a different delivery company, drivers who wouldnt leave my house after delivering, the WORST company ever
Helpful Report
Posted 1 month ago
SkipTheDishes is rated 1.1 based on 365 reviews