Review and raise up to £2.00
We order a bathroom suit online after checking that the delivery times 2/3 days to Scotland were as on the website. After the delivery date came and went I phoned to ask to be told it would be longer as its Scotland. Then the second and third delivery times came and went. I phoned to complain and was informed by a very unhelpful customer services man that the suite had not left the warehouse (2 weeks after ordering) who said 'well you can cancel' so I did and emailed it through. 3 emails and no confirmation of receipt I phone again to then receive an email stating I would be charged as the goods had left the warehouse. Explaining that I was informed that they hadn't I asked for a delivery receipt. This has never appeared and no one emails nor phones you back. So £100 pounds out of pocket lessons have been massively learnt. One phone call to Plumb Centre bathroom suite delivered to store within a day and they couldn't have been more helpful.