“The telephone number does not work; the email does not work. Ordered shoes on 3rd September and despite email confirmation and money taken from bank...I have received nothing. I believe this is a FALSE website and I also believe that the 'positive' reviews are in fact fraudulent. If I hear nothing within the next 10 days, I will report this to Trading Standards and Companies House. It is worth noting that those companies who they claim to be affiliated (sister sites) have in fact never heard of them.”
“Very Efficient service - first over the phone when placing the order, and then prompt delivery with e/mail notification . Thrilled with the shoes - will be back again !!”
“I was told by a friend to choose one size smaller than I would usually expect to fit, so I sent for a pair of size 5 and I found she was right; they fit me very well.
This time I did the same again, but the shoes, though they are also size 5, are too small.
Jane”
“They mixed up my order, I ended up with one pair of the wrong shoes, and they took more then 2 weeks to send out my second pair of the same order, not very impressed with them”
“I HAD AN ALTOGETHER PLEASUREABLE EXPERIENCE DEALING WITH THE COMPANY. UNFORTUNATELY I HAD TO RETURN THE SHOES AS THEY DIDN'T FIT BUT I WAS ABLE TO FOLLOW THEIR INSTRUCTIONS TO PRINT OUT A RETURNS LABEL, AND HAVE BEEN INFORMED BY E.MAIL THAT A FULL REFUND HAS BEEN RAISED.”
Dear Sir,
Thank you for the review that you left regarding your recent order with Shoes.co.uk. I am very sorry that you were disappointed with the service you received from our customer service team.
As stated on our website delivery can take between 5-10 working days from the date of ordering, on checking the tracking information I can see that the parcel was received well within this time frame so I am sorry for any confusion caused.
I have passed your comments onto the customer service manager to be discussed with the team.
Kind regards
The Website Team
