2.16 Rating 56 Reviews
30% of reviewers recommend
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
average delivery time
Within 5 Days
on-time delivery
Greater than 77%
accurate and undamaged orders
Greater than 84%
Customer Service
communication channels
Telephone, Email, Live Chat
"Thier customer service is the worst I’ve ever experienced. Items returned on the 10th Jan, been emailing and calling since the 22nd Jan, was told a manager would contact me since the 4th Feb and still I’ve had to call them. If you value your time over saving a fiver don’t order from here!"
Posted 6 months ago
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"They missed an item I have ordered. They asked me for pictures of the box and said they'd check their warehouse. After that, no response to my emails. Only after writing on Trustpilot they answered I have delayed my claim so, they couldn' t investigate I they wouldn't send a new pair nor make a refund. I have made many orders before without a single problem. I couldn't imagine their customer service was terrible. After reading other opinions, I agree with other customers. I will never buy again. Keep out of shoeaholics o kurtgeiger websites (it is the same brand... and the same customer service). Thanks to"
Posted 6 months ago
"Boots came with dirty soles and my other order was cancelled two days later due to being out of stock leaving me with a pending transaction for 5 days. Cheap prices but also cheap customer service. AVOID!!"
Posted 7 months ago
"Terrible customer service, do not use! I bought a pair of boots just after christmas that were sadly too big so I had to return. The delivery was pretty quick, 2 workings days for it to get to me. It then only took 2 days for it to reach their warehouse from the day I handed it over at the post office for the return. I called to chase up my refund and despite receiving an email confirming they received my return, I was told that actually it could take up to 14 days for me to receive a refund. I explained that I needed my refund to be processed their end before my paypal pay after delivery transaction gets processed otherwise it will delay my refund even further and the woman on the phone couldn't care less!!! When I stressed my situation to her she didn't so much as offer to investigate if there was anything she could do, it was a simple no you have to wait up to 14 days and theres nothing I can do, not to mention her disgusting unfriendly tone!! I came off the phone fuming that I had no boots, no money and absolutely no help. I decided that I would call back and ask to speak with a manager, I was told some bull by the person who answered my call "I am a manager, how can I help". I explained what had just happened and she was a little patronising but not as rude as the other lady, she then told me she would speak with accounts and give me a call. "I will do my best to help but I can't promise anything, I will call you back within the hour". SHOCK, no call back in an hour or at all!! DO NOT USE THEM! I have shopped with these 4 times now over the past year and will NEVER use them again!!!"
Posted 7 months ago
"I almost didn’t buy the trainers that I wanted reading this rewiews but I’m so pleased with my order! On time delivery, extra discount for new buyers, great quality! Totally recommend!"
Posted 7 months ago
"Placed an order for next day delivery, never got delivered on time and Customer service couldn't care less.Not even offered to refund the delivery charges..... Horrible service and definately not buying again from there..."
Posted 7 months ago
"Tried to call shoeaholics find out where my order is but no a nswer"
Posted 7 months ago
"Returned an item in November. They cant tell me if the item has been received or if the refund is being processed. I have to wait until 26th December to raise a claim. These things happen but the customer service is what gives such a low mark, total couldnt care less attitude, calls are not recorded which explains why they say anything then backtrack. Refund nowhere in sight AVOID AVOID AVOID"
Posted 8 months ago
"Shoes turned up in a box looking like it had been kicked around a warehouse for a month. No answer at customer services and no one responds to DM’s. Joke."
Posted 8 months ago
"Shoeaholics were great - my payment for yet another pair of shoes, failed to go through and I emailed customer service. I immediately got a reply and help to cancel and re-order with the correct codes etc. Billie in Customer Services was a great help. I'm also delighted with my new shoes!"
Posted 8 months ago
"I ordered 2 items on 1 order and received notification that my order had been despatched. Collected my parcel from Doddle but found only 1 item in the parcel. Rang shoeaholics to find that the second item was out of stock when they went to pack and that they had cancelled that part of the order and refunded - but they didn't bother to tell me! No email, text - nothing!"
Posted 9 months ago
"Brilliant. Good delivery info, delibered on time and great items. Highly recommended."
Posted 9 months ago
"Ordered last week and they're still not dispatched"
Posted 10 months ago
"I have never had a problem with this company,anything I have ordered has came and in the timeframe given"
Posted 10 months ago
"I love this website and have managed to get so many bargains. Especially when the shoes are still full price on other websites. I would say that their only downfall is how long they take to process returns. I wouldn't request an exchange of an item because you can wait weeks for the replacement to get to you. You're better off putting another order in and sending the original back as a return. Otherwise I would have given 5 stars."
Posted 11 months ago
"POSITIVE : Cheap delivery of using Doodle. Quick delivery. Items looks well packaged, too early to comment on quality. NEGATIVE : I bought 2 pairs of shoes which were on offer, when they delivered they made a mistake and only sent one, and refunded the pair they didn't send. No contact made to apologize, just a PayPal partial refund, so I called them up, the CS agent said item out of stock, while I can see the stock available online. I was not convinced they were out of stock, so I did another order a day after, and a couple of days later I got my item through post. So I was out of pocket for the 2nd delivery charge, although contacted them with the information they just said "it's how it is", no apology for selling when no stock, or refund or even offer of refund for postage."
Posted 11 months ago
"Placed a order on Monday for click collect at my local Debenhams store for today, after receiving no email I rang shoeholics The lady was rude and talked to me like I was a 5 year old and when I requested to speak to her manager she hung up After ringing back and getting through to the manager I was told that due to a busy sale period my items would arrive next week instead of today as promised on the order, my daughter year 8 prom is ruined as the matching shoes and clutch bag will not arrive in time Will never use shoeholics Again"
Posted 1 year ago
"I received my order on time, previously announced by a courier. I bought a pair of Kurt Geiger office women shoes and they look great. I will order again. Thank you!"
Posted 1 year ago
"I ordered a pair of Kurt Geiger sliders the item came faulty. Contacted the courier who should have collected the parcel. they didn't. I contacted them and had to wait 48hours to be told take them to a parcel shop. I contacted yourselves about the situation. staff were rude and uninterested and couldn't even find the order for ages. From this I waited over a wk and the item still said on the way back to merchant. Again spoke to courier who said it had been returned. Spoke to yourselves. again rude and uninterested staff. Who eventually after me kicking up a fuss told me that they would mark it as urgent and find out where the item was and once they had located it would refund me. 24 hours later i find out via email the item has been returned with no mentuon of my return and still as of today's date I have not received a refund for the item.Both companies and staff are a disgrace. Today I will be demanding an immediate refund. It is now 3 weeks since to item was returned. Dreadful service. If i could have given a 0 for the score I would have"
Posted 1 year ago
"It has many promotion codes which makes customers pretty cheerful, and also limited time for certain codes that makes us even more shoeaholic lol."
Posted 1 year ago is rated 2.16 based on 56 reviews