Scotby Cycles Reviews

4.90 Rating 1,046 Reviews
98 %
of reviewers recommend Scotby Cycles
Merchant Metrics
Customer Service
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Phone:

01228 546 931

Email:

support@scotbycycles.co.uk

Location:

Church Street, Caldewgate

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Customer Service
Hopefully this review is for internal use otherwise I'll delete it. I love the shop. This is based purely on last visit. I returned a defective rear light. Cost £30. Turned itself off while in use. VERY DANGEROUS. Just over 12 months old. Was going to hear if warranty would cover and SILENCE. A quick 'Sorry we can't help, out if warranty. And sorry manufacturer nearly killed you' would be better. I'll still use shop though!.
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Posted 2 weeks ago
I had .to pay to send it back?
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Posted 7 months ago
Hi Keith,

Sorry to read your 2-star review.

We do offer free Royal Mail Tracked 48 returns labels for applicable orders (clothing, accessories etc..) which you can use to return your item(s) via any Post Office branch free of charge.

Best regards
Simon
Scotby Cycles
Posted 6 months ago
Communication
Speed of Delivery
i ordered a top via e bay, but received the wrong top. Currently waiting for a refund
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Posted 3 years ago
Hello,
Sorry to hear about this, I can see that we have received your top today and as requested asked eBay to refund you in full.
Sorry for any inconvenience.
Best regards
Simon
Posted 3 years ago
Scotby Cycles is rated 4.90 based on 1,046 reviews