Scar Tissue Clothing Reviews

4.13 Rating 56 Reviews
77 %
of reviewers recommend Scar Tissue Clothing
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Read Scar Tissue Clothing Reviews
Anonymous
Anonymous  // 01/01/2019
I ordered from your site on May 19th and paid for delivery in up to 5 working days. It is now June 7th and I have heard nothing. I have sent 2 emails and only received an automated reply to one. Have tried ringing and can't get through. I am very disappointed with the customer service from this company. The payment was taken very promptly from my account, but that seems to be the only thing this company is efficient at. If I could give zero stars I would.
Posted 1 year ago
I didn't get my order, how do you expect me to write a review. This order was a Xmas present for my son. I have tried contacting your customer service but nobody gets back to me. You took £54 from my account. It feels like a rip off. If I can't get my order can your team kindly deposit my money back into my account. I will feel grateful if you contact me.
James Martin Mugwanya
07804270066
Posted 1 year ago
If I could give ZERO stars I would.
I’m reviewing the company not the clothing... because I still haven’t received the clothing I ordered on 24th December 2018... it hasn’t been dispatched, Royal Mail haven’t had it to deliver.
I have emailed this company (no response), I have rang this company (no answer/straight to voicemail)
Very unprofessional that I can’t get hold of anyone and that no one is willing to help me!! I am VERY disappointed sans intend to cancel the order!
Don’t waste your money with this company - shop elsewhere!!
Posted 1 year ago
Hi Kelly, sorry to hear you have not had your order. I've searched our emails and can't see any emails from you. We'll contact the email related to your order now but if you don't get this please can you email support@scartissueclothing.com
Posted 1 year ago
17 days have now passed since I made payment and I have still not received my order, nor a refund of which I requested yesterday after the seller finally emailed me telling me they've since sold out of two of the garments which I ordered and paid for on 3rd December. I do not understand why the seller is failing to act on their mistake and lack of communication. The seller seems to be unfairly withholding my money at this point.
Posted 1 year ago
Hi Sax, firstly apologies you had issues with your order. Our courier company lost a batch of orders, so we were unaware of the issue until customers contacted us. We attempted to re-send all of these, and in some instances we did not have the stock to fulfil these orders.

We adhere to distance selling regulations and every customer is entitled to cancel for a full refund at any time, especially in cases where we have failed to get their order to them.

As far as I am aware we have resolved all issues where orders were lost, but if you contact us on support@scartissueclothing.com we will happily resolve any issues.
Posted 1 year ago
Ordered nearly 2 weeks ago and nothing. Emailed numerous times and also phoned and no news on where my order is.
Posted 1 year ago
Hi, firstly apologies you had issues with your order. Our courier company lost a batch of orders, so we were unaware of the issue until customers contacted us. We attempted to re-send all of these, and in some instances we did not have the stock to fulfil these orders.

We adhere to distance selling regulations and every customer is entitled to cancel for a full refund at any time, especially in cases where we have failed to get their order to them.

As far as I am aware we have resolved all issues where orders were lost, but if you contact us on support@scartissueclothing.com we will happily resolve any issues.
Posted 1 year ago
I ordered on the 2nd December now 13th, I have emailed numerous times had 1 reply saying they will check with the warehouse, not good enough in my opinion as the products were for a birthday on the 10th
Posted 1 year ago
Hi Grant, firstly apologies you had issues with your order. Our courier company lost a batch of orders, so we were unaware of the issue until customers contacted us. We attempted to re-send all of these, and in some instances we did not have the stock to fulfil these orders.

We adhere to distance selling regulations and every customer is entitled to cancel for a full refund at any time, especially in cases where we have failed to get their order to them.

As far as I am aware we have resolved all issues where orders were lost, but if you contact us on support@scartissueclothing.com we will happily resolve any issues.
Posted 1 year ago
Ordered clothes 2 weeks ago from this website and still no sign of then arriving , I contacted them 2 days ago and haven’t recieved any feedback on my order , absolute disgrace.
Posted 1 year ago
Hi Grant, firstly apologies you had issues with your order. Our courier company lost a batch of orders, so we were unaware of the issue until customers contacted us. We attempted to re-send all of these, and in some instances we did not have the stock to fulfil these orders.

We adhere to distance selling regulations and every customer is entitled to cancel for a full refund at any time, especially in cases where we have failed to get their order to them.

As far as I am aware we have resolved all issues where orders were lost, but if you contact us on support@scartissueclothing.com we will happily resolve any issues.
Posted 1 year ago
Hi, firstly apologies you had issues with your order. Our courier company lost a batch of orders, so we were unaware of the issue until customers contacted us. We attempted to re-send all of these, and in some instances we did not have the stock to fulfil these orders.

We adhere to distance selling regulations and every customer is entitled to cancel for a full refund at any time, especially in cases where we have failed to get their order to them.

As far as I am aware we have resolved all issues where orders were lost, but if you contact us on support@scartissueclothing.com we will happily resolve any issues.
Posted 1 year ago
I ordered my clothing over 2 weeks ago and i still haven't received them. Scar tissue have a 3-5 day delivery period on their website. I contacted scar tissue and all i received was an invoice. No explanation, no confirmation that my goods were posted or not posted. I'm unhappy with this level of service.
Posted 1 year ago
Hi Paul, firstly apologies you had issues with your order. Our courier company lost a batch of orders, so we were unaware of the issue until customers contacted us. We attempted to re-send all of these, and in some instances we did not have the stock to fulfil these orders.

We adhere to distance selling regulations and every customer is entitled to cancel for a full refund at any time, especially in cases where we have failed to get their order to them.

As far as I am aware we have resolved all issues where orders were lost, but if you contact us on support@scartissueclothing.com we will happily resolve any issues.
Posted 1 year ago
I purchased a hat which the style is great and so is the material. The delivery was also excellent but the hat sizing is bigger than anything I’ve ever seen! I wear a lot of hats and buy them often, this one was a one size hat as most our but I have literally no idea who the hat would fit. It does mean your target audience is very small due to the hat being unsuitably sized for what I would say is about 95% of the population.
Posted 2 years ago
Hi,

Have you contacted us about this or taken advantage of our free returns policy?

Our hats are one size fit all, and ensure they are suitable for young adults as the smallest size. No-one has ever said they are too big before and we've sold thousands. I personally have a small head and wear them two notches up from the minimum setting. But as above, you and every customer are entitled to return the item for a full refund under The Consumer Contracts Regulations. All online stores should follow this directive.
Posted 2 years ago
Scar Tissue Clothing is rated 4.13 based on 56 reviews