Samuel Windsor Reviews

3.41 Rating 29 Reviews
59 %
of reviewers recommend Samuel Windsor
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
Customer Service
communication channels
Telephone
Read Samuel Windsor Reviews
Visit Website

Phone:

0871 911 7044

Email:

customerservice@samuel-windsor.co.uk

Location:

Unit 6, Industrial Estate

Write Your review

Tell us how Samuel Windsor made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Terrible, terrible quality fabric used in moleskin trousers. Its going bald after 3 days ordinary use. They look 3 years old. If you pinch the fabric bits come off. The returns department are very difficult to deal with too. You have been warned!
Helpful Report
Posted 1 month ago
Paid the extra money to get my shoes delivered but was not going to arrive in time, so i cancelled the order as the customer service is ridiculous, they all sound like they are depressed and dont want to be there (its not our fault its hermes fault
Helpful Report
Posted 2 months ago
Returned goods that were not suitable Waited for refund but did not receive it after 10 days very disappointed will never use Samuel Windsor again Other customers take note
Helpful Report
Posted 3 months ago
Poor service item not dispatched for next day delivery when extra was charged, staff that just say it’s not my fault
Helpful Report
Posted 4 months ago
Okay if you don't have a problem, but their Customer Service is very very poor!
Helpful Report
Posted 1 year ago
My order was for two pairs of shoes for two persons one pair size 8.5 and one pair size 9 When the order arrived both pairs were 9 but only one was correct the tan deck shoes the other pair size 9 instead of size 8.5 were black loafers The loafers are not even shown in the sale catalogue Very disappointing
Helpful Report
Posted 1 year ago
I loved this company, high quality services, standard products the best. Delivery excellent. Happy customer Michalina
Helpful Report
Posted 1 year ago
Poor Service, shoes were worn out in a matter of days, returned under the 30day policy and they refunded me less than what I had originally paid. Another rip off company please be aware!!!
Helpful Report
Posted 4 years ago
I have bought items from Samuel Windsor on a number of occasions, and been happy with the service and quality of the products. However I placed an order in early November which has not been delivered. I live in Portugal and have not had any non-deliveries before. Samuel Windsor have refused a refund for non-delivery, and I will not use them again!
Helpful Report
Posted 4 years ago
Samuel Windsor is rated 3.41 based on 29 reviews