“Ordered 20 barriers on next day deliver and they did not arrive, it cost me two guys @ 2 hours time & half waiting to off load, tried calling at 4.55pm no reply, I emailed asking for the delivery costs to be returned as they said it would be delivered yesterday, they said they would only refund the difference between 24 & 48 hrs, as we are currently on furlough and this would have meant bringing in two guys again at an additional cost this was unacceptable, they said their transport would not refund the cost of delivery even though they said it was their fault, the order was cancelled and still waiting in a refund. We are a motorcycle training school and had the DVSA coming out to authorise a new PAD and these were vital for this check test, disappointed is the nice word, it’s not the errors we make in business, it’s the way we correct them”
“For a company that asks on invoices to 'please get in touch about the quality of our service and how we can improve.' They really don't care much.
I was informed by your people on Monday the 12th that my delivery would be made yesterday the 13th and that I should be available to receive it 8am to 5pm. I said to please give my mobile number to the delivery people if there are any issues. As I am a motorcycle instructor I brought in labour to be my office to take collection yesterday from 8am onward. When I had to ring yesterday afternoon at 16:30 I was informed firstly by your “Lea” she could not get through to the transport people and when she rang back that there would be no delivery. It has cost me money. I stated that I have paid for next day, she said you would amend the invoice to a lower delivery charge. I see from the invoice this is not the case.
My first delivery with you went really well that is why I ordered again but the second one was pathetic. Poor service and Lea of ever she was had a could not care less attitude.
I asked them in a email to look into how you can make this right! Nothing on the second day of delivery.
I now have to invest more to go to office to wait for this delivery today as it was said it would be a PM delivery on my insistence. The second day of delivery no - delivery. I then had to deal with Charlotte - who is the customer services manager. Who seem to know very little of service and less of customers. It was more important for her to blame their delivery subcontractor. She could get through and then gave me the hollow assurance that she would ring be back by 5 pm to inform me. How wonderfully kind.
I asked them to have your management contact me to discuss the performance on this delivery.
If you are small company - dont use these - your are wasting your time and your money. Use people that can actually deliver”
“The 1st delivery was made with no date or time given, when the fencing arrived on site a call was made to come to site, unfortunately I was in a meeting and did not receive the call, the fencing was taken away. I rebooked (and paid again) for another delivery, the date was given as Friday 12th March, I took a day off work and sat on site until the afternoon, I telephoned late Friday afternoon to ask if the delivery would be made only to be told 'no it will be Monday now'... I was given a time slot of between 12 and 2pm on Monday 15th March, they arrived at 10:20am....”