“Don’t use this company, placed order for next day delivery, it didn’t turn up till days later. So the workman I had arranged I had to cancel at short notice, who charged me for the privilege. I pleaded with safe fence for some kind of compensation for their error. But they could not care less. Not their problem, they use a courier company and it was their fault. Despite me even breaking down in tears down the phone , they would not compensate me . Ordering from their company cost me money and they could not care less. It cost me £100 for cancellation of the workman and safe fence are not prepared to even make a gesture towards it.. absolutely disgusting.”
“We ordered 8 galvanised crowd barriers . On delivery we noted as did the driver wet silver paint on the barriers ,he gave us wipes to remove this as we helped unload.
Whilst in situ the problem has become dire as our customers even brush against them they have silver marks on their clothing.
Having flagged the problem with photos to the company ,nothing!!
having bought the same from other companies in the past we have never encountered this problem before .The spars also are loose and rattle . Very poor product.”
“Great company to deal with, couldn't fault the customer service I received from the team! Delivered before the time scale I paid delivery for! Great price and product. Would definitely recommend and will be using for all of our requirements going forward. Thank you Safe Fence.”
“Ordered 20 barriers on next day deliver and they did not arrive, it cost me two guys @ 2 hours time & half waiting to off load, tried calling at 4.55pm no reply, I emailed asking for the delivery costs to be returned as they said it would be delivered yesterday, they said they would only refund the difference between 24 & 48 hrs, as we are currently on furlough and this would have meant bringing in two guys again at an additional cost this was unacceptable, they said their transport would not refund the cost of delivery even though they said it was their fault, the order was cancelled and still waiting in a refund. We are a motorcycle training school and had the DVSA coming out to authorise a new PAD and these were vital for this check test, disappointed is the nice word, it’s not the errors we make in business, it’s the way we correct them”