“DO NOT USE THIS COMPANY.
terrible customer service, rang 4 times and promised call-back each time, emails all ignored. Our order was placed on the 22nd April and still waiting! I'm a little surprised the reviews range from 1 to 5 star?”
“Ordered crane forks that turned up sealed and damaged. Signed for on delivery and not opened until Monday… so sent the photos of the damage.
took a month of me contacting them to get some answer.
Terrible customer service and they don’t want to hear anything about it.
Would not recommend or purchase off this company again.”
“Do not order with this company.
I placed an order on 16th July 2021 for speed bump kits, they never arrived (seemed to have gone missing) I called and they arranged for another set to be delivered. Once again these never arrived. I called the company again and they advised the original order had been returned and was issued to another customer, and the second delivery never left as they had none in stock.
At no point did the company contact me, I had to chase them all the time for information.
I went through another company and received the products without any issue. I asked for a refund on 9th August, and am still waiting on this. I have sent 3 emails since and called twice, but still no refund.
I will be contacting trading standards tomorrow.”
“Don’t use this company, placed order for next day delivery, it didn’t turn up till days later. So the workman I had arranged I had to cancel at short notice, who charged me for the privilege. I pleaded with safe fence for some kind of compensation for their error. But they could not care less. Not their problem, they use a courier company and it was their fault. Despite me even breaking down in tears down the phone , they would not compensate me . Ordering from their company cost me money and they could not care less. It cost me £100 for cancellation of the workman and safe fence are not prepared to even make a gesture towards it.. absolutely disgusting.”
“We ordered 8 galvanised crowd barriers . On delivery we noted as did the driver wet silver paint on the barriers ,he gave us wipes to remove this as we helped unload.
Whilst in situ the problem has become dire as our customers even brush against them they have silver marks on their clothing.
Having flagged the problem with photos to the company ,nothing!!
having bought the same from other companies in the past we have never encountered this problem before .The spars also are loose and rattle . Very poor product.”
“Great company to deal with, couldn't fault the customer service I received from the team! Delivered before the time scale I paid delivery for! Great price and product. Would definitely recommend and will be using for all of our requirements going forward. Thank you Safe Fence.”