Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality just attractive to look at my second item purchased from you highly delighted”

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Posted 1 year ago

“Better than expected”

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Posted 1 year ago

“Was really disappointed with the quality. Anything you cannot see is worst quality we have ever bought. Thought we were buying oak.”

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Posted 1 year ago

Hello Graham Day, Thank you for your feedback, we are sorry you are disappointed with your item, the description on the website is Oak/ Oak veneer & solid wood internals. We do not state that the item is made completely of solid Oak. If there are any issues with the item please contact us at info@roselandfurniture.com where our customer service team will be happy to help resolve this for you. Kind regards

Posted 1 year ago

“Each piece of furniture that we buy from Roseland is beautifully crafted . The price is always very reasonable compared to others, and the quality exceptional.”

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Posted 1 year ago

“Well made furniture and delivered carefully”

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Posted 1 year ago

“I ordered 3 small London oak mini sideboards from Roseland Furniture, they were superb, better than what we expected. The delivery and customer service were first-class from start to finish. The two delivery drivers were so polite and a credit to the company. I will at some point order from this company again. Very impressed. Being in the Highlands we are often ripped off by delivery charges but our delivery charge was great.”

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Posted 1 year ago

“Amazing quality and super quick delivery. Will definitely be ordering again!”

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Posted 1 year ago

“Very poor. I ordered two six drawer oak chests of drawers. They are very cheaply put together. The drawers don't fit properly, there are big gaps round the sides and the drawers don't push back in fully so they are not flush with the front of the chests. The stain on one of the drawers is patchy, and on the other chest different colours of wood have been used. I have been in touch with the company who say these can be returned for a refund, but I have to send them photographic proof of the problems before they can arrange this and the service seemed deliberately unhelpful. Delivery wasn't good, so I can't imagine returning is going to be easy. The delivery van couldn't come down our drive, and the driver said he wasn't allowed to trolley the furniture to the front door. We had to do it ourselves - good job we own a porters trolley. We took photos of the badly damaged packaging, but fortunately the furniture underneath had not been damaged. Communication with Roseland has been difficult, as quite often the given phone number either rings out or cuts off. It doesn't fill me with confidence and I won't be using this company again.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are having issues with your item, to help us resolve this for you please contact us at info@roselandfurniture.com where our customer service team will be able to help. We are also sorry you seemed to have trouble getting through on our phone lines. Our lines are open 9am -5pm and 4pm on Saturdays & Sundays, they can get quite busy but your call should be answered fairly quickly. Our number is 01872 672111 or please email on the above. Kin dregards Roseland

Posted 1 year ago

“Excellent product and excellent service......delivered on time so no hanging about.”

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Posted 1 year ago

“I love Roseland Furniture, I have bought a few items from them now, they are very well made and the customer service are so helpful”

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Posted 1 year ago

“I ordered this sofa and was totally knocked back by the quality. Total value for money!!!”

Roseland Furniture 5 star review on 20th July 2022

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Posted 1 year ago

Hello Michaela, Well, how awesome does this look, we are delighted you like it. It's so nice to see our items in their new home. Kind regards

Posted 1 year ago

“Lovely piece of furniture delivered on time. Fast service, well packed and worth five stars plus.”

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Posted 1 year ago

“Had a few items in the past. This last one quite good but not the finish and standard off my other items”

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Posted 1 year ago

Hello Jennifer Brown Thank you for your feedback, we are sorry to hear there is an issue with your new item. Please contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards

Posted 1 year ago

“Placed my order 15 days ago (was told 2-5 business days for delivery) and still not received anything at all.”

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Posted 1 year ago

“The delivery guys did a Super Super job and were nice!!!!!!”

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Posted 1 year ago

“Beautiful well made furniture. Very pleased with my purchases”

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Posted 1 year ago

“Very pleased with the quality of our recent purchase. It was delivered within the time slot that was confirmed. Good experience all round.”

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Posted 1 year ago

“Excellent service. Item is well made, well packaged and delivered with care. Would recommend Thankyou”

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Posted 1 year ago

“The products were very well packed and we’re of very good quality. Would purchase from them again”

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Posted 1 year ago

“We ordered a TV cabinet and are very pleased with it. It looks good in our newly decorated lounge. It was difficult to find a unit that would fit in our alcove so were happy with the size and quality.”

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Posted 1 year ago

Roseland Furniture is rated 4.5 based on 22,917 reviews