Very happy to have spent a bit extra for the low-profile of the recessed flashing kit.
The only debate we had which prevents giving it full marks is the excessive skirt below the windows. It extends over several courses of tiles so is quite prominent.
We would have trimmed it down but we're concerned over warranty
FAKRO windows may not come as per photographic image.
I bought a roof window which arrived to me with two essential parts missing, which on the photo was included.
I was told by FAKRO representative, that an image next to the quote is only for illustrative purposes and is not what you will eventually get.
Therefore, don't be surprised if the window you are looking at, has the glazing or the handle but when delivered to you has missed a part or two.
FAKRO representative wrote to me: "the image you’re referring to is an example image of what the window would look like when installed into a roof"
Right now I am puzzled what to do because I received window different to the one I choose.
I have an option of returning the goods but for the cost of 25% of the value of the purchase.”
Posted 1 year ago
Hi Mr Malak.
We're sorry to hear about your dissatisfaction, and we have tried to explain that the image you're referring to is to illustrate how the window looks when installed with the correct flashing. The first and main image for our products show uninstalled components and represent accurately what will be delivered. We believe its quite clear on our websites when flashings are required to complete an installation, and that flashings are required in order to validate any warranty. Please feel free to contact us directly is you have any more concerns or questions and we will do our very best to assist wherever we can.
“Original telephone enquiry handled extremely well. Order placed with a reference to 3-5 working days, arrived within 48 hrs, excellent service, well packed with clear instructions on unpacking. Although pictorial fitting instructions took a while to get my head round, it fitted well, with a bit of a struggle for one person, but manageable safely. Only criticism is the fixing of the initial screws through the brackets, it's very awkward if you use a modest sized drill/driver. All in all a first class product, with excellent service. Looking forward to safe, easy loft access.”
“A good window but I would have hoped for a faster order to delivery time. Pre-sale support was very good. Fitting instructions were a little ambiguous and didn't match the actual structure of my roof.”