FakroGB Reviews

3.63 Rating 8 Reviews
50% of reviewers recommend FakroGB
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"BEWARE! FAKRO windows may not come as per photographic image. I bought a roof window which arrived to me with two essential parts missing, which on the photo was included. I was told by FAKRO representative, that an image next to the quote is only for illustrative purposes and is not what you will eventually get. Therefore, don't be surprised if the window you are looking at, has the glazing or the handle but when delivered to you has missed a part or two. FAKRO representative wrote to me: "the image you’re referring to is an example image of what the window would look like when installed into a roof" Right now I am puzzled what to do because I received window different to the one I choose. I have an option of returning the goods but for the cost of 25% of the value of the purchase."
Helpful Report
Posted 1 month ago
Hi Mr Malak.

We're sorry to hear about your dissatisfaction, and we have tried to explain that the image you're referring to is to illustrate how the window looks when installed with the correct flashing. The first and main image for our products show uninstalled components and represent accurately what will be delivered. We believe its quite clear on our websites when flashings are required to complete an installation, and that flashings are required in order to validate any warranty. Please feel free to contact us directly is you have any more concerns or questions and we will do our very best to assist wherever we can.

Digital Manager - FakroGB
Posted 1 month ago
"Placing my order was fine. Logging on to my account after palcing the order was problematic."
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Posted 2 months ago
"Original telephone enquiry handled extremely well. Order placed with a reference to 3-5 working days, arrived within 48 hrs, excellent service, well packed with clear instructions on unpacking. Although pictorial fitting instructions took a while to get my head round, it fitted well, with a bit of a struggle for one person, but manageable safely. Only criticism is the fixing of the initial screws through the brackets, it's very awkward if you use a modest sized drill/driver. All in all a first class product, with excellent service. Looking forward to safe, easy loft access."
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Posted 2 months ago
"Easy to order and my purchase arrived promptly"
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Posted 2 months ago
"A good window but I would have hoped for a faster order to delivery time. Pre-sale support was very good. Fitting instructions were a little ambiguous and didn't match the actual structure of my roof."
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Posted 2 months ago
"Very poor delivery experience and quality of blind not at all worth the money. Barely fit properly"
Helpful Report
Posted 2 months ago
Hi Emma.

Really sorry to hear you had problems with your blind. Please feel free to call us if we can help on 01283 554755 or you can email directly to sales@fakrogb.com any time.

Fakro GB Digital Team
Posted 2 months ago
"The blinds fit perfectly and are easy to fit. Loved the colour - an acid green which goes well with our black grey and white bathroom!"
Helpful Report
Posted 2 months ago
"Excellent"
Helpful Report
Posted 2 months ago
FakroGB is rated 3.63 based on 8 reviews

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