Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Roman Originals Reviews

1.9 Rating 745 Reviews

20 %

of reviewers recommend Roman Originals

Company Reviews

1.9

Based on 745 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Roman Originals Reviews

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

Write Your review

Tell us how Roman Originals made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roman Originals 1 star review on 17th August 2023

Roman Originals 1 star review on 7th June 2023

Roman Originals 1 star review on 15th August 2022

Roman Originals 1 star review on 15th August 2022

Roman Originals 1 star review on 9th August 2022

Catherine Harris

Roman Originals 1 star review on 16th June 2022

Roman Originals 1 star review on 16th June 2022

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t buy from this company because if you have to send something back you have a hopeless case of getting a refund. They have a huge queue on the phone and you get cut off. I have sent an email and received confirmation of ticket but since then nothing .”

Posted 8 months ago

“Ordered dress in a size 14 for a wedding. Zipped up but very tight so ordered size 16 and zip wouldn’t go up!l- smaller than the 14!!!! Roman used to be quality and true to size, not any more”

Roman Originals 1 star review on 17th August 2023

Posted 8 months ago

“As the other review no refund!!! So I’m putting a complaint into trading standard because there doing it to a huge amount of people-is that theft?!!!! So it looks like I’ve lost my money to a bunch of crooks!!”

Posted 8 months ago

“As the other review no refund!!! So I’m putting a complaint into trading standard because there doing it to a huge amount of people-is that theft?!!!! So it looks like I’ve lost my money to a bunch of crooks!!”

Posted 8 months ago

“Beware do not make a purchase unless you are sure you won’t send it back. Been waiting for a refund since 6/7/23. Sent emails and today received the reply that ticket closed, even though I have not received a refund. Shocking customer service. Don’t hold out any hope of a refund. Annoying as they are very quick to take the money.”

Posted 8 months ago

“Terrible customer service. All I wanted was another return label as I had lost the original one. No one bothered to answer my message for weeks. Then all I received was a standard template message and no return label or even acknowledgment that my message had even been read or actioned. I replied as my query had not been solved and my ticket was then closed? This happened 4 times. If online items are returned to store a refund is not given just a credit note which is not what I wanted. I sold the item on Terrible terrible service. Most disappointed in the lack of customer care”

Posted 8 months ago

“Sent products back in May 2023. Not happy with refund as they did not refund me in full. Have sent various emails but only had a response to say that they are in process in looking into it. However I then had an email obviously generated by a "bot" to advise that my case is closed. I have responded to inform that it is not so,as I haven't received my full refund. I have just read another review to read that the same that has happened to them. Well this is one way the company can increase their profits by swindling customers from part of their refunds. Will think again about ordering from ROMAN. Such a shame as some of the clothes are very nice.”

Posted 8 months ago

“Sent products back in May 2023. Not happy with refund as they did not refund me in full. Have sent various emails but only had a response to say that they are in process in looking into it. However I then had an email obviously generated by a "bot" to advise that my case is closed. I have responded to inform that it is not so,as I haven't received my full refund. I have just read another review to read that the same that has happened to them. Well this is one way the company can increase their profits by swindling customers from part of their refunds. Will think again about ordering from ROMAN. Such a shame as some of the clothes are very nice.”

Posted 8 months ago

“Worst company I have ever had the misfortune to purchase from, absolutely no customer service response. I returned a pair of jeans for a larger size as the ones delivered, although the same size as I have always purchased was much smaller than previous trousers. I requested an exchange but they just refunded the money minus £3 which is totally unacceptable as I didn't ask for a refund. They don't respond to emails and when I tried calling I was 27th in the queue, so gave up hanging on.”

Posted 8 months ago

“I have not been refunded for items sent back. This has been ongoing since May it is now August ! Looking at other reviews I am not the only customer that has returned items and never refunded. After countless phone calls, being cut off after waiting to get through for an hour each time. Sending complaint E Mails and messages that get closed with no action. I contacted Citizens Advice who have advised me what to do and also they opened a Trading Standards complaint. I have now also raised a dispute with my bank who has now raised a case in order for me to receive my refund. I would advise all others in this situation to do the same. This is a shocking company with awful customer service and I will never shop with them again. At some stage they will be held to account but it needs all customers who have experienced the same to contact Trading Standards or they will continue to carry on ripping customers off and with holding their money. If I COULD GIVE 0 I WOULD HAVE...........I have had to put the date of experience as May but this has been ongoing since May and it is now August.....”

Posted 8 months ago

“Buyer beware! I returned a jacket to this company, and have not received a refund. I've emailed many times - never to receive a reply. Made numerous 'phone calls but never have managed to get to speak to anyone. Absolute nightmare company, 😫, don't waste your money. Check out reviews on Trustpilot too - so many people all saying the same as me - I wish I'd checked out the reviews first!”

Posted 8 months ago

“Sent a dress back at the beginning of July. Not received refund. Tried several times to call customer service but was cut off. No luck with email either. Will not use Roman originals again.”

Posted 8 months ago

“Bought a dress online. Realised emediately it wasn't what I thought, so no good. Didn't take it out of its inner packaging. Tried taking it to a roaming shop for a gift card but when they took inner packaging off they found it had no labels on it. Tried ringing twice but couldn't get through. Sent 2 emails and neither were answered! Shocking customer service. I'm left with a dress I don't want and no one to help me! I'm trough with this useless company.”

Posted 8 months ago

“I went to the store at Clarks village for something dressy for a wedding, the lady shop assistant was so helpful, the 1st dress she bought was perfect in colour, style, not my size. I ordered online, it had been reduced in price, arrived Fri, perfect. Thank you.”

Posted 8 months ago

“I returned 3 items on the 5th May, received a refund for 1 of the items 3 weeks later. I have contacted them 3 times since to try to get the rest of the refund back. After about 2 weeks after each one I get an email saying my case has been closed, without having received a response or the refund. I tried phoning the number provided numerous times and it just goes to voicemail, I don't even get put into a queue. I think Roman have got rid of all of their human customer support staff and are simply using chatbots to respond and send out generic replies. Either that or they are acting very fraudulently and are actively keeping people's money that is due, until people get fed up of chasing or time runs out. Absolutely not good enough. It was the first time I ordered from Roman online and would never do so again. I also would have given zero rating if it had been an option. If I don't get the money back soon I will do a charge back and get my money back that way. If everyone did a charge-back for what they are owed, the company might start to take notice...”

Posted 8 months ago

“If you have paid by credit card contact the dispute team at your back. They will help fight your case to get your refund. It looks like Roman just keep sending out the same letter’s until you are out of refunds time. Is this a type of fraud?? My bank have temporary refunded my money, they are contacting Roman to get my refund giving them so many days to refund before taking action against them. The more people do this the better, I have also written to Trading Standards. PLEASE LADIES START FIGHTING BACK!!!! against rouge traders.”

Posted 9 months ago

“This really does seem to be a theme for Roman!! Returned whole order but only refunded for one item. This has been going on 26th May, sent several emails but no answer and there are always at least 30 calls in there queue. I will never buy from them again and would have given a zero if it was an option!”

Posted 9 months ago

“Returned an item, No response but an automated reply telling me it could take up to 14 days for my refund, Disgusting, Will not be shopping there again”

Posted 9 months ago

“Like many other customers recently, I have returned an item bought online. Received by Roman on 27 May, but only automated reply to contact on website; no answer to phonecalls. Occasionally an email that says they will close my ticket unless I reply to the email. No notification of a refund, and no refund in sight.”

Posted 9 months ago

“The Roman Sales service is excellent but their after sales service is extremely poor. I emailed them three times about a faulty garment but received no response. I have tried phoning them but you either get cut off or are at least 25th in the queue. I have now returned the item with a covering letter and am waiting to hear from them.”

Posted 9 months ago

«
1
2
3
4
5
»

Roman Originals is rated 1.9 based on 745 reviews