“Delivery service not very good despite 3 phone calls before my purchase. ordered 55 inch Samsung 4k TV, the TV is brilliant although it is a European model which is obvious due to the two pin plug that is supplied in the unopened box so a late night dash to buy a cable was required. Would I buy again, probably not as my trust is lost but ignoring the supply side of it the TV is fab.”
“The required product was in stock and delivered within 24 hours. No need to wait in at home, the delivery driver phoned me 30 minutes prior to delivery. Excellent service and price.”
“1st Class Customer Service. TV arrived next day as promised...at no extra cost. Take note Currys, AO and the rest of you more well known distributors....this is how it should be done. Well done RLR.”
“The delivery guys tried to deliver the wrong TV. The bracket I ordered didnt come with it. I emailed the office and have no response other than this give us feedback form....”
“Well, I am very happy with my recent acquisition, this TV was delivered on time, I had been informed before about it by phone. In other words, I am absolutely confident recommending this company!”
“Ordered TV at 16.00 had phone call about three hours later would I take delivery the next morning. Superb service, Well packaged. Will definitely use again.”
“I am extremely please with my new TV, they also let me know when the delivery was so I could plan as I work long hours and the TV was a very good price, Thank you very much.”
“The overall shopping experience was very good. I ordered a TV on Sunday and it was delivered 2 days later on Tuesday. All went very smoothly.
A couple of things which could be improved though are the following:
- I don't think the website mentioned how quickly they would deliver the item. So I did not know what to expect and if the items was actually in stock.
- Furthermore I received an order acknowledgement rather than an order confirmation which stated "This e-mail is an acknowledgement of receipt of your order and your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been dispatched to you." I find this practice not very good. If I order an item and pay for it the company should be able to confirm this order and do not keep their options open until they have actually dispatched the item. This is why I only gave 4 stars instead of 5.”
“Delivery was fast and efficient. And Free !!
The Tv is excellent for the price I paid. Other retailers were far more expensive.
Would recommend to anyone.”
“No problem with the merchant not enough information contact from the deliverers left waiting 2 days for delivery I had to call them so cancelled order full and quick refund no problems. Rlr distribution sort your deliverers out should be no more problems”
“very quick dispatch, good delivery to my living room, friendly service, very recommended.
two issues:
- system does not allow dispatching to an address different than the card address so I had to do the bank transfer, annoying but I understand the point
- it took a bit to get the invoice emailed
But overall, very happy with the service and the price, recommended.”
