“Really enjoyed being a customer of Revolut, until some compliance cretin decided to conduct a “review” of my account, I was locked out of the account (and still am) subject to this “review”, unacceptable! I have no idea when I’ll be able to access those funds again, and have requested the account be closed and monies transferred to alternate account, this will inevitably also take 400 years for said cretin to action. Avoid, avoid, and avoid, letter of claim issued to recover the funds I hasten to add...”
I'm using Revolut for around a year now, on business account basis. My account is disabled for over 10 days now, as a business account using only Revout for daily bank usage im now unable to send any payments to all my service providers and I can not receive any payments from my customers.
Revolut are criminals, hurting business working with them, I already filled a compliant with the FCA and hope to see it solved soon.
Until now everything was smooth, incoming and outgoing, and still - I will never recommend anyone to use their services, do it only if you wish to loos all the money on the account at some point.
On one end they try to show themselves as a regulated EMI and on the other end they treat their customers as last priority, doing what every they want, wild west style. not giving any time frame, not asking any question, just telling me that it can take as much as needed (years even).
“The experience with Revolut Customer Service is the most painful experience i have every had with a bank - only in-app messages to communicate with them, no notification of your phone that they have responded, no contact number, no email address......and they only communicate through the app.
What financial institition does not have a contact number? Dont use Revolut, you will regret it if you need to communicate with anyone......i had a request to provide 'source of funds' for an incoming GBP transaction and they wanted all kinds of ridiculous proof of funds, any other Bank picks up the phone and speaks to their client to resolve the issue, not these guys, they use the app to frustrate their client. No other bank in the UK works like them, and i would be surprised if they are still around in a years time. Deleted the app and will never use them again”
“DO NOT USE REVOLUT FOR BUSINESS UNDER ANY CIRCUMSTANCES. THIS IS THE SECOND REVIEW I AM WRITING ABOUT THIS ABSOLUTE JOKE OF A PLATFORM. 7 DAYS AGO WE WERE PAID FUNDS FROM A CLIENT FOR PAYMENT OF INVOICES. HOWEVER REVOLUT WILL NOT CLEAR THE PAYMENTS 7 DAYS ON WITH NO REASON AND NO TIME FRAME FOR RESOLVE. WE HAVE AS SUCH HAD TO DEFER PAYMENTS TO SUPPLIERS AND STAFF AND HAVE WASTED OVER 5 HOURS OF ENDLESS LIVE CHATS WITH REVOLUT REPS JUST REPEATING THEMSELVES DAY IN DAY OUT. AGAIN DO NOT OPEN A REVOLUT ACCOUNT. YOUR MONEY MAY BE HELD FOR DAYS ON END AND THERE IS ABSOLUTELY NOTHING YOU CAN DO ABOUT IT.”
“DO NOT SIGN UP FOR A REVOLUT BUSINESS ACCOUNT. IT IS A COMPLETE JOKE HOW BAD THE SYSTEM IS AND IS LIKE GOING BACK 20 YEARS IN BANKING. I HAVE HAD 5 OCCASIONS WHERE FUNDS EITHER LEAVING OUR ACCOUNT OR INBOUND TRANSFERS NOT CLEARING AND JUST SHOW AS PENDING. REVOLUT THEN JUST SAY THEY WILL LOOK IN TO IT BUT THE TURNAROUND TIMES ARE A JOKE AND ARE NOT ACCEPTABLE WHEN RUNNING A BUSINESS THAT IS DEPENDANT ON CASH FLOW.”
“Terrible (non-existent) customer service... unlike conventional banks, Revolut will freeze a customer's account with, it seems, very little reason. Whilst Revolut claims that these are just "routine reviews" they can stretch for weeks or months with little or no information to the customer. Ask yourself a question - would you deposit money in a bank account where the money could be frozen and kept from you for months with no reason given, no SLA or timescale for resolution? Avoid Revolut at all costs... no email, no telephone, just "live" chat that frequently takes DAYS to get a reply”
“its impossible to speak to a real person and the in App support is a joke. They've blocked my account for the fourth time requesting the same documents I've provided three times already despite having told them in advance that I was building up euros to fund a house purchase. I love the functionality but their customer service when something goes wrong is appalling”
“Revolut will limit your account meaning that no money can be transferred in or out. No payments can be made. They will do this on even small sums of money eg 5000 pounds. So far I have been waiting over a day. But i read others waiting 6 days! It means you cannot transfer anything substantial sums into your account without huge disruption and no one to tell you when it will be approved. I will no longer use Revolut for large transactions. Its not worth the hassle. Moneycorp you can speak to an account manager at any time. On line chat service is a farce. No one has replied to my app requests.”
“the agents take an age to respond. Not sure if there are with other customers simultaneously.
I changed my handset and the app keeps telling me to try again later!
If I hadn't already transferred a large sum of money - which Revolut requires validation I would have closed the account
really sloppy service..2 agents in less than 20 mins!”
“5 hours online with support staff. They were really slow at responding and gave no solution. They have my money and I cannot access it. I complained but they said they would not take my complaint on board. So now I cannot get my money back. Don't go with this company.”
“The worst customer service you will ever face. Company blocks accounts, without reason or communication. Their app support is pointless, just fob you off after waiting days. They’ll block you on Twitter, Facebook, community forum. Leave negative feedback on a Trustpilot and they’ll report it. They keep your money even after closing your account. Do not touch this company. A flash app does not make a good company. They don’t even have a phone to speak to them.”
“I loved this online bank from the very first moment. I received the card just few days after my application and I could download the app straight away. The app allows to check credit, exchange currency, block the card in case it gets stolen or lost, access to other services, transfer money and many other things! Since I travel abroad very often and I usually had to incur in expensive currency exchanges, it completely change my life.”
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