This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
Retail Merchant Services?
"Avoid this company at all cost they will charge and don't deliver any service and you can't get out of their contracts. The sales person and horrible because they are the ones conning people"
"AVOID AVOID AVOID This company has truly screwed me over. I am a business owner with two young children at home. Retail merchant services lied to me to get me to sign their contract and once I signed I phoned them to say what they had done and they did nothing to help me. They want so much money off me I am going to struggle to keep my business open to support my family."
We haven’t been able to locate your account with us and would still like to resolve the issue with you. Could you please call us on 01908 354500 with your Merchant ID number so that we can review your concerns.
Posted 2 months ago
"was missold this card reader ant stuck in a 3 year contract for a business that closes during winter was still left with huge monthly charges after the 3years i ended the contract now i get constant threats of court ccjs baillifs and a bill of over a £1000 for leaving when i ask for a break down no reply but still the threatening letters .
AVOID THIS COMPANY AT ALL COSTS"
"We were told by the rep that we were in a one year contract and that our contract with the company we were currently with would be sorted out. About 4 months later we found out that our old contract hadn't been cancelled and we were now owing cancellation fees to them! and this is when we found out we were (it appears) now stuck in a 3 year contract with RMS!!! They are now threatening to take us to court because we are refusing to pay a cancellation fee due! We tried to explain that their rep had lied not only to us but to other companies too but they are not interested.
Stay away from this company!"
"Lied to from start to finish.
Chad Cooney lied on so many things from charges to contract length. Never cancelled my old contract like he said so was left paying tied in with two.
Tried to cancel and been told I have to pay all the charges for the whole term which was 36 months and not 12.
Save yourself the stress and money and just avoid at all costs"
"Bad news company , avoid at all cost. We had trading standards on them to get away from a contract we never even signed .
Don't let the rep in , don't tell them your name or they may sign paperwork for you."
"Did all paper work gaurented that i would have my card machine within two weeks never recieved it two months later still no word tried ringing rep no luck wrang company no luck few weeks again i got fed up waiting thacompany had started taking money for use of machine wich i never got so i wrang company again told them i wanted tocancil this machine wich i never recieved and was put on hold i stayed on line for thirty five mins no one answererd me i rang the rep who filled out all details he was very nice and appologised for all the hassel he told me to email company and cancel that way which i did few weeks later again the card machine arrives i rang company no reply emailed them at this stage i was very angry and again they took money from my account then i noticed another direct debit from elevon more money taken out"