Rattan Direct Reviews

3.43 Rating 7 Reviews
71% of reviewers recommend Rattan Direct
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"Nice furniture, but terrible customer service. The furniture covers they sell with their rattan sets are not waterproof and I have been trying to buy new cushion covers for 9 months. Every time I call, I am told they will be in stock in 7 weeks and that has been going on for nine months."
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Posted 1 month ago
Are you Rattan Direct? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback Rattan Direct receives and that when things do go wrong, you do your best to put things right. Reply Free
"Purchased a 7 piece cube set just over 2 years ago and now find that the synthetic weave is breaking up quite badly. Referred problem to Rattan Direct who replied quoting out of guarantee (2years). The furniture was not cheap and would have expected it to survive longer than this - very disappointed with their dismissive response."
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Posted 2 months ago
"rattan direct are very informative and their prices are very good an excellent choice for quality goods"
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Posted 1 year ago
"Large 2 seater wicker sofa. Easy to use web site, customer services efficient, excellent delivery time with plenty of text , email and phone calls regarding tracking and delivery times. Product not quite as robust as it looks on web site hence 4 Stars, but pleased with the look and is comfortable"
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Posted 1 year ago
"I have purchased garden furniture from Rattan Direct three times now and find the quality of the furniture to be very good and the delivery fast and efficient. We did experience a problem with our table and also a missing outdoor cover for one item but on both occasions the customer service team handled the issues very well and sorted things out quickly."
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Posted 1 year ago
"I have purchased garden furniture from Rattan Direct three times now and find the quality of the furniture to be very good and the delivery fast and efficient. We did experience a problem with our table and also a missing outdoor cover for one item but on both occasions the customer service team handled the issues very well and sorted things out quickly."
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Posted 1 year ago
"Really fast delivery, excellent products and good prices"
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Posted 1 year ago
Rattan Direct is rated 3.43 based on 7 reviews

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