Rachel Simpson Ltd Reviews

3.80 Rating 5 Reviews
60 %
of reviewers recommend Rachel Simpson Ltd
Anonymous  // 01/01/2019
The most beautiful shoes, soft leather and really comfortable as soon as you put them on. I ended up buying 3 pairs and not just for my wedding We visited the showroom and were looked after so well, the team are so helpful. Everyone needs these shoes!
Posted 2 weeks ago
Everything went smoothly. The shoes arrived in a lovely box and it all felt special. Can't wait for my wedding :-)
Posted 2 weeks ago
Sadly the shoes were in poor condition then replaced with another pair. They seem comfty but not very well made. Very expensive for what they are, but do love the design. Just a shame they are creased badly.
Posted 2 weeks ago
I absolutely love my wedding shoes and the online service and help I received was outstanding. I just can’t wait to wear my gorgeous shoes on my wedding day.
Posted 3 weeks ago
The shoes are gorgeous, but I am very unhappy with the service I received. First, I used the conversion chart to order and since I am ALWAYS a US size 7, ordered the 36 as per the chart. The shoes were way too big. I reached out to several ways (the form on their site, an email of an individual that I had of someone in the company when I had to reach out to earlier to find out why I never received a receipt and had no clue when my shoes were arriving, and their instagram account) with questions on the best way to return these items and advice on what size to order. Literally no help. The only response was from instagram, telling me to fill out the form and basically just saying "sorry we're busy". The person I emailed was apparently on vacation. I did re-order the shoes in the next size down, however I have paid almost $700 out of pocket at this point for these shoes. I had to pay to ship them here (twice) and ship back the return. Plus I have yet to be refunded for the return and there has been no email or information in regard to wether or not it has been received. These shoes have cost me almost as much as my wedding dress. Considering this is supposed to be a quality product, I really expected quality service. I also NEVER take the time to write a bad review and usually I let things go, but I am very upset about the lack of help and the cost out of pocket for 1 pair of shoes :(
Posted 1 month ago
Rachel Simpson Ltd is rated 3.80 based on 5 reviews