Hello Artur. Its Samantha here from Quote A. Thank you for your feedback it is very helpful. I do appreciate that on occasions there does appear to be a little too much paper work and we aim to request as little as possible only asking for what is necessary as required by our insurers.
“Great service on the phone when I called to purchase car insurance with yourselves. However I never received my documents through the post and was told I need to return sed documents to ensure my policy wasn't cancelled. When I phoned they said they were sent the day before I called which is still a week after I paid my deposit. I still have not received my documents through the post but did by email. Although I can send photos using my smart phone of certain documents, I still have to print the consumer credit notice myself to take a photo and then send back to you. Which is very inconvenient as I do not have access to a printer at home. I believe it is being done on purpose so that you get extra money out of me which I cant afford. I will be very disappointed if I have to pay a higher premium due to a mistake made by your company themselves.”
Hi Leanne, Jonathan here from QuoteA. Thanks for your feedback. Glad to hear that you got your documents by email - we would not usually send them by email and post. Sorry about the confusion over the CCIN document. This really isn't a ploy to 'get extra money' and is a requirement of the Consumer Credit Act by which we are regulated when arranging finance for our customers. I will ask one of my Service Agents to call you and arrange for collection of the document via another method. Thanks again. Jonathan
Hello Melusi
It's Samantha here from Quote A. Thank you for your feedback it's important to us. I have asked a member of our complaints department to contact you.
“When I initially made the call . I did not receive the call back from you:this was very frustrating as I wanted to insure my car immediately. The next day I had to call and arrange this again. I waited in 2 hours and still no call after being told half an hour. Please improve your call handling.”
Hello Stephen
Thank you for your comments these are very helpful in assisting our customer journeys. We do have periods where our phone lines are very busy but our customer expectations are key. Your comments are important to us and have been forwarded to the department manager to look into. Samantha Quote A
“The customer service lady was very helpful managed to get me a better price however once I got my covernote had no further communication for over a week”
Hello Shauna
Thank you for your feedback. We deal with a range of insurance companies and on some occasions within the validation process, initially the insurers will issue a temporary cover note and then finalise the full documentation. I have requested a senior member of our team to contact you to resolve your concerns. Regards Samantha Quote A.
“Spoke to a customer service representative after they they took a £1700 premium from my account, which included a £250 commission, and was one day after the 14 day contractual cooling off period, and he was condescending, un-helpful, did not listen or cared, spoke over me and quite frankly behaved like I needed him.”
