“Shocking company. Would never use them again. They firstly put the wrong date. Then the documents were not posted despite 2 further requests. I was told on my 3rd phone call 11 days after paying for the policy that there was a £10 charge for documents. Why wasn't I told that before???
Still had no documentation, they said it was emailed 2 days ago!
I am so disgusted that I want to cancel (within the 14 day cooling off period) But they say it will cost over £100! All for nothing. Shocking!!”
Hello Dennis. Thank you for your feedback it's important to us. I've highlighted your comments to our complaints team. They've advised me you've been contacted direct and your issue has now been resolved. Regards Samantha Quote A
Hello Ion. Thank you for your feedback its important to us. I have highlighted your comments to the department manager. I trust you have now been contacted and your issue has been resolved. Regards Samantha Quote A
Hello Thank you for your feedback. Within our validation process we ask our customers to clarify their information to ensure we offer the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different. Our agents are trained to fully explain any differences to the customer before they purchase. Regards Samantha Quote A