Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.64

4.6 Rating 201 Reviews

94 %

of reviewers recommend Quay Holidays

4.6

Based on 201 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01202683333

Write Your review

Tell us how Quay Holidays made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straightforward to book, quick responses to questions and very helpful at the Poole office. I would however suggest that the 24 hr timeline for changing one’s mind is too short - it was not enough to check with all participants.”

Helpful Report

Posted 4 years ago

“The apartment was exactly as advertised. All instructions were very clear and comprehensive.All staff were professional, helpful and friendly.”

Helpful Report

Posted 4 years ago

“Very friendly and professional.”

Helpful Report

Posted 4 years ago

“Excellent!!!”

Helpful Report

Posted 4 years ago

“Very helpful and polite person made booking break very easy.”

Helpful Report

Posted 4 years ago

“Accommodation is next to an industrial area over 1 mile from shops & restaurants. Bed unacceptably firm and small. Our view was of a car park, nothing like the open sea view as depicted when booking. We only stayed one night instead of the 3 we booked. Quay staff were sympathetic and did try alternatives but very limited choice this time of year.”

Helpful Report

Posted 4 years ago

Thank you for your feedback and I am sorry that the accommodation was not as you expected. The apartment overlooks Poole Yacht Club and has views to the harbour beyond, with Rockley Beach and Poole Harbour close by. I am sorry that we were not able to find you alternative accommodation at this busy time, but do hope that you will visit the area again soon. With best wishes The Quay Team.

Posted 4 years ago

“I have booked my holiday with you for 11 years, I have always been happy with the service, everyone is so helpful and friendly. I love coming to Poole and always stay at Orchard Plaza.”

Helpful Report

Posted 4 years ago

Thank you Janet for your positive review! With best wishes The Quay Team.

Posted 4 years ago

“Without exception, everyone was very pleasant and always helpful and made booking in and out very easy.”

Helpful Report

Posted 4 years ago

“Good service clean apartment”

Helpful Report

Posted 4 years ago

“Have been using Quay Holidays for many years and the properties have always been excellent.Staff are helpful and always available to answer any queries.”

Helpful Report

Posted 4 years ago

“Good choice of properties, but we haven't actually been away yet so can only comment on experience to date which has been fine.”

Helpful Report

Posted 4 years ago

“Pleased that I’ve been kept updated with my booking.”

Helpful Report

Posted 4 years ago

“I rang Quay Holidays with a question and the lady was very helpful and invited me to make a booking which would be held for 24 hours. I called back the next day to pay my deposit. I had previously booked with this company so it made it easy as they had all my details. I wish they offered a repeat business discount!”

Helpful Report

Posted 4 years ago

“The flat is as lovely as the pictures said. Everything clean and quiet and everything we needed as essentials. The lady in the office was polite and helpful. 2 criticisms. There was nothing to put toiletries on in the room with a shower and nowhere to hang clothes. Maybe the car space numbers could be painted as we had difficulty finding our space. Otherwise excellent.”

Helpful Report

Posted 4 years ago

Hi, Do let us know which property you stayed in and we will certainly pass the suggestions to the property owner. We're always happy to receive comments and share with owners to improve properties. We hope to welcome you back again soon. Best wishes, The Quay Hols Team.

Posted 4 years ago

“Always friendly and helpful”

Helpful Report

Posted 4 years ago

“Websites a lil more confusing than before but was booked up alright”

Helpful Report

Posted 4 years ago

Hi Sam, Thanks for your feedback. I'm glad to hear your booking was ok for you. If you would like to call us next time, we would be happy to help with your booking over the phone if you prefer. We hope to welcome you again to Poole. Best wishes The Quay Team

Posted 4 years ago

“Arrangements for sorting my shirt term let were excellent. Particular thanks to Alyson, Grace and Molly. Best wishes”

Helpful Report

Posted 4 years ago

“Organised, good communication, welcoming staff. Holiday home was great, we thought it was a little expensive but when we arrived we knew we had got what we'd paid for. The property was first rate and we'll worth the money.”

Helpful Report

Posted 4 years ago

“Great apartment, very clean and tidy. We didn't really need to use Quay Holidays for any issues over our stay but the check in and checkout process was very easy.”

Helpful Report

Posted 4 years ago

“Fully equipped and tastefully furnished holiday apartment.”

Helpful Report

Posted 4 years ago

Quay Holidays is rated 4.6 based on 201 reviews