Pyramid Wifi Reviews

4.1 Rating 37 Reviews
81 %
of reviewers recommend Pyramid Wifi
Based on 37 reviews
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Anonymous  // 01/01/2019
Doesn't work with TV subscriptions!! Apparently maybe you can switch vpn for each TV service. But I don't even know if that works. I doubt it! Even if it does, it sounds like you need to switch setting each time you switch between streaming services for a VPN specific for each service. No thanks!! But to mention, no where in their instructions or guides suggest this. They say it's "TV ready," but that is 100% a lie. All your streaming serives will detect you are using a VPN, if you're using Pyramid, and not let you watch. This was the reason I got this, and bottom line it doesn't work.
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We have support for all major streaming services including Hulu and Netflix, we also have stream optimised servers specifically for this - it doesn't need to be switched each time for example there is 'US TV & Movies' (this works with US streaming services) or 'UK TV & Movies' for the UK - it can be kept on these servers with no need to switch. It works on any device including Xbox, Roku, Smart TV, Apple TV, PS4, Fire Stick and more - it is TV-ready if a streaming service detects (as above) select a TV & Movies server.
I don't have a pyramid WiFi yet I get charged for it out of my bank.thy have got my details from somewhere quite annoying as stop been put on my card now awaiting new one thanks pyramid not
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Hi Sharon, sorry for the lack of reply on this. is not where we provide customer support - you can reach us 7 days a week at, email, twitter, facebook or our helpdesk. Renewal could have been turned off at any time by signing into your account at or popping us a message at any of the support methods detailed above. Happy to help if you reach out!
According to Quick Start Guide you can download Pyramid app but I couldn't find any.
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Hi, you can find it in the App Store under Pyramid WiFi
We purchased this but unfortunately it keeps dropping connection and paid 12 months subscription .Waste of time and would love my money back
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Hi Sandra, as advertised we have a money-back guarantee, if you reach out to us rather than writing multiple negative reviews, we could have provided this.
I knew this was a more expensive option, but was willing to pay extra for what appeared to be easy setup and use. Unfortunately this has not been the case as it refuses to connect to their servers. Never mind, you live and learn. Last time I purchase from a Facebook advert!
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Thanks for all your help after all the trouble I give you the 5star after you went out of your way it fantastic jim🥰😧
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constantly drops the connection. Now it will not connect to my MacBook. cannot access my account. Useless. First week of use was fine, then it decided to stop working. Very disappointed.
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Hi Ian, sorry to hear you are having a technical problem, more than happy to help fix for you. The first thing I'd try is sliding the switch on the side of Pyramid then reconnecting - if that doesn't fix for you please pop us a message and we'll be more than happy to fix for you!
can't connect to servers
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The OS2 update is a nice improvement, but it was already a very good product. Enjoying having an iPhone app which is a lot more convenient and TV support is a welcomed addition. Overall, I highly recommend it.
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Got it for PS4 lag, iptv and us Netflix . My PS4 still lags if not worse and speeds from test dropped to 11mbps from a normal 70mbps my iptv still freezes and can’t get us Netflix so pointless had it few month its wits in the draw doing Notting
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Hi, please feel free to pop us a message at so that our team can look at any issues you are experiencing. When you say you got it for PS4 lag, if you had a 70mbps connection it's unlikely that the cause of the lag was your internet connection. We also support US Netflix, so if you pop us a message we'll be happy to resolve this for you!
Fast delivery and easy to setup. Highly recommend.
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Great product! Simple to set up and lets me enjoy the footie on IPTV!!
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Love the product, works very well in Spain and great customer service.
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Overall a good service.
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its easy to use and works very well
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Good service and reliable speeds.
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I purchased this product based on the recommendation of a colleague, I also got the 1 year subscription. Setup is easy, no restricted websites, speed is good in most areas of my home. It works on my MAG box, I've had it drop connection twice in a week or so but its not a major deal to reconnect. The VPN package is impressive, a lot of servers and supports Netflix. There is a hit on internet speed but not too slow.
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Good product, very reasonably priced.
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Didn't arrive next day as ordered, but got a refund on postage. Good communication by seller.
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Early days, only been a customer a week but so far so good.
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Pyramid Wifi is rated 4.11 based on 37 reviews