“Sent an email to their support and it took them several days to reply.
This was before I activated the device.
Having now activated and handed over my credit card details, a solid hour of trying and googling and YouTube videoing and I STILL can't connect. Not impressed!
(By the way, I've got a degree in Physics, and I'm struggling! so if you're looking for a simple, straightforward, setup, in my opinion this little box ISN'T the friendliest! And the 'live' chat isn't live at all.
And while I'm on, the next question in the review is how quick (which should of course be quickLY) did the company reply : there are 4 choices for less than 12 hours (dream on!) and the next choice is "over a week"?? What happened to 2 days, 3 days, 5 days..etc
Is it me?”
“We purchased this but unfortunately it keeps dropping connection and paid 12 months subscription .Waste of time and would love my money back”
Hi Sandra, as advertised we have a money-back guarantee, if you reach out to us rather than writing multiple negative reviews, we could have provided this.
“I knew this was a more expensive option, but was willing to pay extra for what appeared to be easy setup and use. Unfortunately this has not been the case as it refuses to connect to their servers. Never mind, you live and learn. Last time I purchase from a Facebook advert!”
“constantly drops the connection. Now it will not connect to my MacBook. cannot access my account. Useless. First week of use was fine, then it decided to stop working. Very disappointed.”
Hi Ian, sorry to hear you are having a technical problem, more than happy to help fix for you. The first thing I'd try is sliding the switch on the side of Pyramid then reconnecting - if that doesn't fix for you please pop us a message and we'll be more than happy to fix for you!
“The OS2 update is a nice improvement, but it was already a very good product. Enjoying having an iPhone app which is a lot more convenient and TV support is a welcomed addition. Overall, I highly recommend it.”
“Got it for PS4 lag, iptv and us Netflix . My PS4 still lags if not worse and speeds from test dropped to 11mbps from a normal 70mbps my iptv still freezes and can’t get us Netflix so pointless had it few month its wits in the draw doing Notting”
Hi, please feel free to pop us a message at pyramidwifi.com so that our team can look at any issues you are experiencing. When you say you got it for PS4 lag, if you had a 70mbps connection it's unlikely that the cause of the lag was your internet connection. We also support US Netflix, so if you pop us a message we'll be happy to resolve this for you!
“I purchased this product based on the recommendation of a colleague, I also got the 1 year subscription. Setup is easy, no restricted websites, speed is good in most areas of my home. It works on my MAG box, I've had it drop connection twice in a week or so but its not a major deal to reconnect. The VPN package is impressive, a lot of servers and supports Netflix. There is a hit on internet speed but not too slow.”
