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PhoneConvert Reviews

4.2 Rating 912 Reviews
79 %
of reviewers recommend PhoneConvert
Company Reviews Questions Metrics
4.2
Based on 912 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Read PhoneConvert Reviews
Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 30th June 2023
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PhoneConvert 5 star review on 18th June 2023
George Barnes
PhoneConvert 5 star review on 9th June 2023
Gary H Dawson
PhoneConvert 5 star review on 21st April 2023
Gary C Graves
PhoneConvert 5 star review on 4th April 2023
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PhoneConvert 5 star review on 24th March 2023
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PhoneConvert 5 star review on 19th March 2023
Ralph T Forrester
10
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sharon
Verified Reviewer
“Hi I have not heard anything from Damon again whatsoever. I’m ringing the police this afternoon to put in a stolen complaint against the company Ive given Them a chance to reply back about returning my phone Or to not put the money in my bank, but nothing . I cannot believe how many people they have actually done this to including me by taking our phones and not paying up . I have all your emails which I will use as proof as you not paying me as it’s been a lie after lie. I have read all the peoples reviews and is very upsetting that you can do this to us . If I don’t get my money transferred or proof of return today I will file the report . I will be getting my phone blocked and reported this afternoon .”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Avoid avoid avoid sent two phones in both phones they then deducted the price of quotation which I accepted as it was only by about £10 that’s been about four weeks ago and I’m still waiting for the money I keep getting told it’s been paid in I keep getting told they’ve had a glitch on the computer looking through the reviews it seems the only person of contact is Damian and lots of people are having the same issues that I’ve had which obviously is incorrect I’ve sold phones in the past and have the money within 24 to 48 hours this is a matter I am going to take further I’m all for new business is starting out but they in my opinion they are frauds no payments been made to me and we have asked for proof of this I’m now getting ignored”
Helpful Report
Posted 4 years ago
Donna Bell
Unverified Reviewer
“I have sent 3 contact requests to Phone Convert to ask when my payment will be received for my Galaxy S8. The have had my phone for 10 days and no one has contacted me to advise. Never had such bad customer service where NO contact is made. If I hear nothing by this weekend I will be reporting as stolen which I don't want to do I just want my money.”
Helpful Report
Posted 4 years ago
Hannah Humphries
Verified Reviewer
“Sent my phone to sell. Have not received any payment. It’s been nearly 2 weeks. Will not recommend to anyone. Con artists.”
Helpful Report
Posted 4 years ago
Hi, We have been trying to contact you about your device but the email on your account keeps returning our messages. Please contact us at info@phoneconvert as we have not heard from you? Regards, Phone Convert
Posted 4 years ago
Zara Stacey
Verified Reviewer
“I had two old phones to sell. I done an online comparison and found a company who would offer me £140 for one device and £149.00 for the other. I sent the devices at my own expense (nearly £8) as the Royal Mail label the company sent me did not work . I sent the phones on 30/10 tracked to Phone Convert, 7 Bosinney Road, St. Austell,Cornwall,PL25 4UL. The Return Address listed was Damon Mulready, Phone Convert, The Old Bakery, Truro, TR11QH. A person named Damon Mulready assured me that I would have the cost of postage refunded. I then had no communication until 4/11 when I received an email to apologise for him not sending the trade in pack. I had already sent the parcels tracked and knew they had been delivered, so I contacted phone convert to ask what was happening. Damon then told me that he had emailed me regarding one of the devices being locked to a Google account. I removed the device from the Google account, and then was told that this wasn’t correct and it could be done by an "engineer" and he would be in touch once the phone had been reset. On the 13/11 I had to chase up communication again, further apologies and excuses were given. I then asked for my devices to be returned as it was clear to me this company can not be trusted. On 17/11 I still had not received any reply so I chased up again to be told the system was not working correctly and I should have received new quotes. My Iphone 7 has always had a case covering the front and back of the device and did not have a mark on it. The Samsung was also in excellent condition. I replied that no quote had been received and as mentioned in the previous email I wanted my devices returned immediately. I once again received no reply, I then emailed to say that I would be contacting the relevant authorities to report theft as I have evidence that my devices were received yet no payment has ever been made. I then received 10 emails within minutes with both devices stated as having a problem and therefore new quotes had been sent. Damon claims that my Iphone had a crack in the bottom and therefore was worth £35 less than quoted originally. Surprisingly the Samsung is also apparently "damaged" and therefore the quote is for £39 less than originally stated. I declined both new quotes immediately but I am just waiting for the next excuse/ lie about why the devices still have not been returned. I have sent multiple emails requesting my devices back and no response. I have reported to Trading Standards and Action Fraud.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Happy to use again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Lots of emails ☺️☺️☺️☺️☺️”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Welcome service and seen there has been some negative reviews but my experience was fine.”
Helpful Report
Posted 4 years ago
Bond
Verified Buyer
“I bought a phone and then smashed the screen and they replace it at cost couldn’t be happier at the service.”
Helpful Report
Posted 4 years ago
Gerry
Verified Buyer
“Tried to leave a review previously but it was removed, hopefully this will stay.”
Helpful Report
Posted 4 years ago
Lance
Verified Buyer
“Oh yeah all done.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Accepted the quote as it was decent.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Huawei is ace.”
Helpful Report
Posted 4 years ago
Bobby
Verified Buyer
“She led my Samsung galaxy ace 3 and received confirmation same day.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Sold a cheap received the same day.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I’m been meaning to leave a review for a while and promptly been reminded. It was communicated and explained payment would be delayed as they had a couple of issues and I was more than happy to help as they did not hide from it. I will use again as I always like to help small companies that are trying to grow. We have moment in life and sometimes we need help. I have recommended and as previously said I will use again.”
Helpful Report
Posted 4 years ago
Zoe
Verified Buyer
“I’m been meaning to leave a review for a while and promptly been reminded. It was communicated and explained payment would be delayed as they had a couple of issues and I was more than happy to help as they did not hide from it. I will use again as I always like to help small companies that are trying to grow. We have moment in life and sometimes we need help. I have recommended and as previously said I will use again.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Will use again and will recommend.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“All completed and sorted”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“All done and fine.”
Helpful Report
Posted 4 years ago
PhoneConvert is rated 4.2 based on 912 reviews
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