Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

Write Your review

Tell us how Pen & Paper made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely company, would definitely use again.”

Helpful Report

Posted 4 years ago

“Lovely service and fast delivery.”

Helpful Report

Posted 4 years ago

“Mine was a small order, but it was dealt with efficiently and my purchases arrived very quickly.”

Helpful Report

Posted 4 years ago

“Hi thanks for sending the ballpoint pen ordered from your website. The quality of the pen is excellent and the delivery was very fast. Here's to many happy nights writing.......”

Helpful Report

Posted 4 years ago

“Quick service”

Helpful Report

Posted 4 years ago

“Extremely happy with my purchase and the prompt receipt of the parcel.”

Helpful Report

Posted 4 years ago

“My order arrived in 24 hours ,the pen fitted with a left-hand nib as requested thank you very much Jay”

Helpful Report

Posted 4 years ago

“Very helpful staff and very good communication. I have no hesitation to recommend this company.”

Helpful Report

Posted 4 years ago

“Prompt delivery. The item was exactly as I expected and hoped. I will use The Pen & Paper company again. Thank you.”

Helpful Report

Posted 4 years ago

“Very quick service. My Lamy pen and ink were well wrapped and quickly delivered.”

Helpful Report

Posted 4 years ago

“Fabulous service, hassle free, exactly what was required. I ordered a LAMY fountain pen as a gift. My lovely friend is in the UK and I’m in Australia. Thank you for delivering the goods. Much appreciated.”

Helpful Report

Posted 4 years ago

“Excellent service and quick delivery .I will order from you again .Thank you”

Helpful Report

Posted 4 years ago

“Wonderful ink! Gorgeous colours! Speedy service! Nice Jiffy bag with a friendly note... what more could one ask?”

Helpful Report

Posted 4 years ago

“Wide selection of products, I was able to order my purchase to be collected from the store and it is usually next day. Sometimes it may take longer depending on the order. But overall a pleasant experience and friendly staff.”

Helpful Report

Posted 4 years ago

“Great personalised and efficient service, love this shop!”

Helpful Report

Posted 4 years ago

“Once again, great service from The Pen & Paper. Fast and efficient delivery.”

Helpful Report

Posted 4 years ago

“Visited Pen & Paper Cardiff October 2019. Without a shadow of doubt, this is one of the best stationery shops in the UK. As a watercolour artist from Kent I buy my colours from Cornelissen London, but have always found it difficult to source a high quality sketchbook that's strong enough to carry around for my prep-work. I stumbled across the "hand book" sketch book range, what a great find! Absolutely delighted with the square version, great quality, excellent weight of paper and no buckling using my no. 8 and no 2 round sable Kolinsky brushes. Also nice to see a store that has a good loose stock of Staedtler Mars Lumograph 2B's. Will definitely be back when I'm next in Wales. Highly recommend this store.”

Helpful Report

Posted 4 years ago

“Excellent service; web site easy to navigate and place order which arrived 2 days later; prices are competitive too”

Helpful Report

Posted 4 years ago

“I have used Lamy Safari as my everyday work pen for years but the nib had become distorted I therefore purchased a replacement nib (which arrived very speedily) and watched the short instructional video on your website.....now my pen is as good as new....very many thanks.”

Helpful Report

Posted 4 years ago

“Great product and service. Just about to make the same purchase :)”

Helpful Report

Posted 4 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews