Peet's Coffee Reviews

Name: Peet's Coffee
Rating: 2.21

2.2 Rating 70 Reviews

24 %

of reviewers recommend Peet's Coffee

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2.2

Based on 70 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Peet's Coffee 2 star review on 13th June 2022

Anonymous

Peet's Coffee 2 star review on 8th February 2022

Lea Smith

Anonymous

Anonymous // 01/01/2019

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“In Marin county Peets coffee charge 25 cents to the cup that they serve your coffee in . Why other areas that not rich county don’t charge extra for your cup when you buy coffee . This is questionable for me .”

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Posted 1 week ago

“I am so so so tired of opening bags of Peets with absolutely no oil on the beans. Tired of the bag weight becoming less and less with an increasing price per pound. We started at 12 oz bags, now they sell 10 oz. Peets needs to get its distribution channel issues in order and deliver a high end product for the price/oz. I'm looking for alternatives. Their quality is just not adequate and I could snap a pic of the beans but just not worth my time.”

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Posted 2 weeks ago

“The test of the coffee changed the price went a lot higher on top of that now they are charging for your cup25 cents too . Didn’t they charge for everything before ?”

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Posted 2 weeks ago

“Sneaky Peet ! We have been a Peets Coffee customer for many years. We like the taste. However, not only have they been increasing the price, we recently learned that Peets is putting less coffee in the bag. We know this because my wife always puts the coffee in a clear plastic container to keep in fresh, and there is a vislibly smaller amount going into the container. Shrinkflation is setting in with Peets!”

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Posted 2 months ago

“I've been a Peets subscriber for over a decade. The coffee was good, the delivery was fast (2-3 days), the customer service was excellent. Since Benckiser acquired the company, it has been a straight downhill run. The coffee is still good, but delivery of orders takes at least 10 days (CA to OR), and the customer service, now coming from Pakistan or India, is atrocious. I have cancelled my subscription.”

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Posted 2 months ago

“Tragic!!! Agree with others here that report that Peets cannot deliver on their subscription Peetniks orders. Why pay for fresh roast if it gets delivered in 10 days to 2 weeks to NEVER? New owners have sadly destroyed this company and its customer service. I was a loyal subscriber for 15 years but eventually couldn't rely on anything from them. Thought maybe it got better but I cancelled in July 2023 -- again.”

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Posted 3 months ago

“only time i tried it was when i got a cup in the airport- was terrible! never again!”

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Posted 3 months ago

“Seasonal offering $23 per lb.?! Just not that special and very over priced.”

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Posted 4 months ago

“I drank this coffee while I can tolerate pretty much any coffee this coffee gave me horrible anxiety all day feel like I’m over dosing on caffeine…feel sick headache nauseous something is wrong with this coffee. Sticking to Dunkin.”

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Posted 4 months ago

“This is my first try with it I could have used more coffee in there but I'm using whole bean and The taste is very good I'll definitely give it a four maybe a five if I get it down on how to make it properly”

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Posted 4 months ago

“I'm not a fan of the known filter type coffee in America but Peets coffee was amazing when I tried it. So much so our next day plans were adapted to start with Peets. Staff are great and they also offer a selection of muffins, savouries and other things to start you out. Give it a try.”

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Posted 5 months ago

“There is absolutely NO peppermint flavor in the Peppermint Mocha kcups”

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Posted 6 months ago

“Just threw a pound of whole bean away/ must have been at least 2 years old. The soap taste was so powerful it may me nauseous. Bought Rosauers Spokane Valley 13OCT23. The sale price should be a warning of notice. Highly suggest buying direct online from a REPUTABLE coffee roaster. I can see no reason to ever risk Peets again. Hopefully my Rocket will forgive me from such insult. Complained to Rosauers manager who was absolutely clueless. Can’t blame them unless they knowingly knew they were peddling discounted Peet’s due to old inventory purge. Coffee is not wine it simply does not age well.”

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Posted 7 months ago

“I ordered my coffee 25 days ago and Pete’s coffee. Customer service Hass to be the worst ever. They keep promising that they will escalate and find out what is going on create a reimbursement package and still the problem kept existing lie after the other. It’s a shame because I really do love this coffee, that management does not care about their customers. Their customer service seems to be handled from people out of this country because nothing gets resolved. One lie after the other stay away they just don’t care. I know it’s only one customer but they lost this one.”

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Posted 7 months ago

“I was completely impressed of Waleed professionalism and customer service at iDulles airport.”

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Posted 7 months ago

“I will never buy this Coffee. I has the most racist commercials I have ever seen.”

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Posted 7 months ago

“Good coffee. Abysmal delivery. Customer service could care less. No effort to cure the delivery issues. Consistently late and Peets does not honor Its commitment to subscription deliveries.”

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Posted 8 months ago

“Tried dark roast and like it. So I ordered (2) 1-lb pkgs. delivery took so long once the order was processed, that I hade to go buy locally. So I found the same coffee at Wegmans in 18oz packages and it was $3.00 cheaper per bag.”

Helpful Report

Posted 8 months ago

“Good coffee. Slow delivery, Shipping unreasonable. Clumsy website. Buying good coffee from you folks is not as simple as it should be.”

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Posted 8 months ago

“Drank Peet's twice/day for years until I learned of the company's blood money from continuing to operate in Russia. I'm sure there's lots of justifications for blood money buts it always distills down to blood money. Went over to San Francisco Bay Coffee french roast and it works just fine.”

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Posted 8 months ago

Peet's Coffee is rated 2.2 based on 70 reviews