“Extremely disappointed with my recent experience with Party Pieces. I've been a loyal customer for 16 years, consistently relying on them for my daughters' birthdays. However, this time around, the quality was shockingly poor. It appears there may have been a change in management, and it's had a detrimental effect on their products.
I purchased the balloon arch, a staple for our celebrations, only to find that the tape provided had been substituted with flimsy paper that kept tearing. Despite resorting to using Scotch tape to reinforce it, the nightmare continued when the balloons began deflating almost immediately.
I promptly lodged a complaint with Party Pieces, but it's been a month with no response. The lack of acknowledgment or resolution is unacceptable. Sadly, this experience has tarnished my trust in their brand, and I will not be purchasing from them again.”
“The cake for my daughters 40th birthday was lovely , arrived on time and tasted excellent ...
The downside was a lack of communication especially on the tracking , it was stressful not knowing if and when the cake would arrive .
No email no tracking on order , Ieven though I patriciahad called the day before to check it would be delivered .”
“I tried to get a refund of something that i ordered that was £17.95. No they didn’t give me a refund (baring in mind it hadn’t even been shipped yet), no they charge me twice, so all together £38.88. Dont order from here😒😒”
“My banners has just come packed brilliant they are excellent,quality is fantastic our photos look so personal they are fabulous i am so so pleased with these,will definitely use this company again and recommend them to all my friends and family excellent quality thank you so much.”
“The variety and quality of the products is fantastic and the site lacks the usual rubbish found on other party supplies websites. The prices are fair, but I am not keen on the cakes having ordered before and the topper was stuck to the wrapping and there was a lot of icing. But the other non-perishable products are good quality.”