“A big box of plants arrived at my door in Edinburgh.
There were clear instructions on the outside saying there were plants inside and to keep the box a certain way up. Those were completely ignored and left the wrong way up and if it hadn't been for excellent packing by the garden company I would have lost many of the plants.”
“Couriers are the ultimate downfall of e-commerce.
I booked with Parcelforce because I thought they had a good reputation, and I used Trustpilot to conclude that—mistake number one.
Ultimately, the order I shipped to an eBay customer in Wales using a 24-hour Parcelforce label was not delivered because the driver couldn't find the address. A postcode with ten houses, which he apparently couldn't find, now deemed as the incorrect address for an eBay customer who has over a 1000 buying feedback score. The driver couldn't be bothered to locate the correct house, and now, four days late, the order sits in the Parcelforce sorting office with "error" on the tracking.
I contacted Parcelforce, and they wouldn't hold the driver accountable nor contact the buyer to confirm the location. I'm informed that Parcelforce drivers do not have work mobile phones but are allowed personal mobile phones.
My advice, avoid Parcelfarce.”
“Never, never again ! I sent a letter with the Global express option on 21/02 for £47 and after 1 week, it's still not arrived! And when I want to raise a claim, I am asked evidences that I can't provide (such as invoices), while inside were important legal documents that do not come with invoices! Terrible service. Never again!”
“Would give 0 stars if I could. Worst delivery service and drivers are just a bunch of lazy liars. Drivers don't even attempt to deliver the parcels, they just mark that "noone is home". Complaining to the depot they admit that driver was 3 miles from my address ( according to GPS) marking that I was not home!!! No card left - (obviously!). Regardless this evidence nothing can be done about that - "sorry we'll try again tomorrow". All three 'failed' attempts look the same, I was at home waiting for parcel each time. Complaining to live chat or customer services on the phone they just hung up during conversation or give misleading information. Complaint resolved with some ridiculous excuse - apparently I live on "unaccesible hill". Wow! Lost for words... where is that hill I never even noticed?! Finally give me option to either pick up from "local" depot which is 20 miles from my house or pick up point for a charge! What a joke!! Using them will make your blood boil!!! Avoid like a plague!!!
Worst thing is they deliver parcels for post office - why on earth would they use this awful company. Just use anyone but them.”
“My package from the USA was helld pending customs at Heathrow then Coventry by Parcel Farce as I call them. Somehow, they take control on occasion between unloading the aircraft and delivery. This particular parcel was held for a couple of weeks in their warehouse before I was notified of charges which included £12 to them for service (what) of which I was not happy. Thousands of packages arrive at Heathrow but being held up and charged for for unreasonable time periods? - no, they’re not! Those picked up by PF don’t go directly to customs but are intercepted by P Farce and taken to their warehouse BEFORE customs inspection - fair or honest??? I am now being subjected to this same nonsence for another package from the US, and probanly another £12, which reached Heathrow on 23 Feb (today is 26th). Other companies ie Fedex, JBL etc., usually get packages to MY HOME in a couple of days from Heathrow WITH NO HANDLING CHARGE.
We’re all well aware by this time of the highjinks of P Farce and this is another ploy to relieve some customers of their cash. Requested explanations have proved futile. PF needs investigating on this game too and hopefully put out of business…….after refunding my £24..”
“Waited all day for a £480 parcel tracking driver around the town. Eventually tracking said attempted delivery with note through door. Nobody had turned up at all. Contacted company sending who found he had tried to deliver to the wrong address. Wrong on two counts . He delivered to …Grove instead of … Hill and postcode 7HU instead of 7HY. The latter takes you to our house. Driver is plainly either illiterate or blind. Still awaiting delivery next day (today) but with no tracking number (I have asked the company to get one so I can follow him around town all day again. This is fifth time Parcelforce have failed in three different addresses all over England - from delivering to a neighbouring village to slipping a note through letterbox (twice on same delivery but caught red handed the second time in Sussex and the same in Lincolnshire fir inv me to drive 15 miles to the depot to collect) Parcelforce is without doubt the worst delivery group in the Uk and I sincerely hope that it loses all custom and goes bankrupt.”
“They keep saying delivery attempts failed but I was at home each time, even if they did show up, why didn't they leave the parcel? every other courier leaves parcels in the porch”
“Said the attempted to deliver my parcel when I have CCTV footage times and dates and no one has come to my address. I then phone them which was no help and they sent the parcel back to America, nightmare company.”
“This company has been disappointing. I sent a package to the US, and it's been over three weeks without delivery. Adding to the frustration, their support is non-existent as there is no available support number. This company is unreliable. Save yourself time and mental stress; avoid sending packages with them.”
“I received a letter 5/2/24 (dated 23/1/24) stating that I owed Import Duty. I paid that import duty immediately only to receive a letter today, 14/2/24 (dated 7/2/24) saying that, as I haven't paid the import duty the parcel is being returned to sender. The duty was paid by credit card (logged 6/2/24), so I have supporting evidence. If they actually delivered their own correspondence in a timely manner it would have saved this huge inconvenience. Not good.”
“I awaited my parcel delivery only to find that the driver had been to the wrong house and put my card in another letterbox not mine. I then rang customer services and the lady I spoke to was so helpful she arranged next day delivery for me. Then after the call a neighbour from 7 doors down the street bought the card round to me to say it would be taken to a local post office. My door number is huge and could not be missed, this caused some frustration for me as parcel clearly addressed.”
“The worst delivery company ever.
But most of all we have the worst delivery driver. I paid for next day as it was urgently required. Because he wouldn't leave it in my safe place that's also covered by CCTV. It took 4 days to come and then we had to collect from the local village. We live in Skirlaugh but work in Hull. The driver won't leave with neighbours let alone try them. Knocks on the door instead of using ring doorbell. Even though I've seen him and called to him he has totally blanked me.
This is the only company I've ever had issues with. All others deliver to our safe place or neighbours without issue. They get 5* rating. If I know my supplier is sending by Parcelforce I ask them to use another courier as this guy who regularly delivers to HU11 is ignorant and unhelpful and as we pay for the service it should be drastically improved.
DO NOT USE PARCELFORCE!!”
“Just genuinely blood terrible service. Absolutely atrocious.
I ordered second hand goods off someone on Friday evening, they dropped it off first thing on Saturday morning and paid for ParcelForce Express 48 service, meant to be trackable and delivered within two working days.
Parcel wasn't picked up Saturday evening or all day Sunday. Fair enough, I thought, it's the weekend, and it did say two working days.
Monday, nothing. Bear in mind as well that the tracking number the seller had provided me with (which was correct) wasn't working this entire time.
Tuesday, they had finally collected the parcel. I had rung PF multiple times but was continuously put through to their bloody stupid automated service. I emailed and they said it should be delivered by Thursday 7pm.
Nope. Not even at the delivery hub on Thursday evening.
It had been sorted at the hub and sent to the delivery depot at 08:56 on Thursday morning. How the hell it wasn't at the delivery depot nearly 12 hours later, beggar's belief.
Now delivery is meant to be Friday. At this point, I don't care if it's late anymore, so long as it gets bloody delivered.
Terrible. Absolutely terrible. Seller has been a star throughout this entire thing but I can not recommend avoiding ParcelForce enough.”
“I had a problem when a parcel was going to be delivered, the driver tried to deliver it to the wrong house and no one was in so a card was put through the door , I rang parcel force and they said sorry it was delivered to wrong house and the parcel was now at local post office ,I was told it would be re delivered but no luck rang again and spoke to a lady called Melanie from Newport office and she arranged to sort it out for me,she was so helpful.x”
“Crappy service all round. I was sent a package from Holland with the Dutch postal service. ParcelForce never informed me they had it and when I tried the tracking number it said delivery had been attempted twice when I was AT HOME both those times! It's now been a week and it was supposed to be here 2 days ago. I spoke to a "customer care" person on their chat app who was just ignorant and rude.”
“Seen so many bad reviews about ParcelForce and how many people haven’t received parcels or their parcel has turned up but contents missing and that is what happened to me today, parcel arrived but when I went to open the box I saw that the seal had been broken and the contents of my parcel had been taken, £300 worth of jewellery stolen. I am absolutely disgusted that these people think it’s okay to steal peoples parcels, luckily I have been refunded by the company who will also be reporting this and investigating further but I highly advise people NOT to use this company and if you are ordering something online, if this is the delivery service used then I really wouldn’t bother as your item may not turn up. Do not trust this company to deliver your parcel.”
“I'll not be using Parcelforce again most unhelpful company. A parcel was delivered to the house but no one was here to receive it has most people have jobs! to go to. The time estimated was between 7am to 6pm. When I tried going online to re-arrange an option for a Saturday delivery I was unable to.
These drivers are clueless if there isn't anyone at the house for god sake leave it with the neighbors who can sign for it.
For this reason I will not be using them again. No wonder the company is such a mess.”
“Parcelforce have, so far, failed to deliver every single parcel entrusted to them at least once. They have also failed to leave a card every single time, across multiple addresses in multiple cities. They claim to be unable to deliver to the local post office as they claim there are no post offices close to where I live; there are two within a mile of my home.”
