Papergang Reviews

4.7 Rating 1,462 Reviews
94 %
of reviewers recommend Papergang
4.7
Based on 1,462 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat
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Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street

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I've loved almost every box!
Helpful Report
Hello Shannon Thank you for your feedback. We're really happy to hear that you have loved most of the boxes. However, we're sorry to hear that some of them might not have been the best fit. A member of our team is going to be in touch via help@papergang .com as we'd love to hear what we could improve about the boxes that weren't a good fit. The Papergang Team
It is very Nice things in the boxes. I like it very much. Hopefully no problem with taxes and Brexit.
Helpful Report
Hello Lone Thank you for your review, we're delighted to hear that you are enjoying the boxes so far. I'm happy to confirm that we are working on getting the customs charges for all of the Papergang boxes pre-paid before they are sent out so there shouldn't be any repercussions or changes to the payment structure because of Brexit. The Papergang Team
I love it! I just wish there was more diversity in the items. There is more to stationary than note pads and enveloppes! Think quills, sealing wax, seals, ink, various types of paper, there is so much more to it than just.. printer paper and inkgel pens
Helpful Report
I’m enjoying my subscription with papergang. The boxes are creative and fun. Although sometimes the contents came be a repetition, but with different design. Still a favorite from a UK subscription!
Helpful Report
Hello Thank you for taking the time to leave your review and also for the great feedback. We're sorry to hear that you feel some of the items can be repetitive. We are always looking for insight from our subscribers as to what is and isn't working. We'd love to hear what you'd like to see included in the boxes in the future if you wanted to drop us an email via help@papergang.com? The Papergang Team
I really like the Papergang experience overall, with the small caveat that it's the second time in a row that the pens arrive with their caps broken.
Helpful Report
Hello Marta Thank you for taking the time to write your review and for the feedback :). I'm very sorry to hear that your pens have arrived with the caps broken twice in a row now. We'd always advise our customers to get in touch with us about any damages once the products arrive as we want to ensure all of the items in your box are of the highest quality each month. A member of our customer service team is going to be in touch via help@papergang.com to look into these damages. The Papergang Team
I love my Papergang subscription. I have 4 stars because I didn't recieve my May and April box. I inquired about them and they were sent to me again. However, they were sent together and I was required to pay another 20€ in taxes. I was having problems with my VISA card and couldn't pay online. Therefor the boxes were sent back. I still don't have my May and April boxes.
Helpful Report
Hello Malorie Thank you for taking the time to leave your review. I'm very sorry to hear that your replacement boxes are now being returned due to the customs charges. It sounds like the boxes may have been sent with the incorrect courier as these charges should have been covered. A member of our team has now been in touch via email to look into this issue and get the boxes re-sent for you. The Papergang Team
I absolutely love getting my papergang box in the post, stationary to your door - what is not to love!? The contents is always very well made and I find it a great way to support new and rising artists. Sometimes the items have not been completely to my taste but that is always going to happen at some point, you cant love everything 100% of the time - and I am always able to find them a loved home (usually as a little pick me up to a friend). It has definitely been one of the highlight finds of lockdown - thank you papergang!
Helpful Report
Hello Caroline Thank you for taking the time to send over your review and for the lovely feedback. We're so happy to hear that you have been enjoying the boxes, even if all of the products included haven't always been to your taste. We'd love to hear what you feel could be added to the boxes to improve them, if you wanted to drop our team an email via help@papergang.com? The Papergang Team
I like Papergang boxes and I like now how I/we have been able to have sneak previews of the months up coming box. Sometimes some of the items I have not liked, like the paper clips, and the planners as I have never really used either. I prefer stables to paper clips. But I pass those of to friends/family on those occasions.
Helpful Report
Hello Alex Thank you for taking the time to leave your review and for the great feedback. It's good to hear that you are a fan of the new preview feature. The Papergang Team
I really enjoy the monthly packages. Even the wrapping paper and the box itself are fun. Fills my stationary craving perfectly. A small minus is that the pens don’t write all that well. Now that you are shipping links with tracking they come quickly too.
Helpful Report
Hello Stephanie Thank you so much for your lovely feedback and for taking the time to leave a review with us. We're sorry to hear that some of your pens haven't been of the best quality. We would always our subscribers to get in touch via help@papergang.com if any items aren't working to the best of their ability as it's like you may have been sent a faulty pen. The Papergang Team
I love the designs, and the artists are incredible, but sometimes I feel like the boxes are a bit repetitive. Pencils paper clips and a note pad for example. And I’ve received the same kind of organising notebook twice. I plain notebook for journaling would be more practical, stickers, stamps, letter sets. More of these would be lovely
Helpful Report
Hello Natalie Thank you for your feedback and for taking the time to leave your review. I'm sorry to hear that at times you have felt the products aren't as varied as you would have wanted. I have made sure to pass this on to our creative team who design the boxes. With regards to the organiser notebook, as each individual one of these fits 4 months, we are including 3 this year so you can have a full years worth :). The Papergang Team
The box are amazing and it’s really exciting to receive it every single time. The downside of the membership, is that unfortunately being an international customer (living in Italy) I find myself many times reaching assistance team to locate my box and twice they had to send me a new one… I would recommend to evaluate the international shipping company. Other than that I love it!
Helpful Report
Hello Ofek Thank you for taking the time to leave your review with us. I'm happy to confirm that we are now sending all boxes going to Europe on an improved service with regularly updated tracking so this should mean the instances that boxes aren't delivered are drastically reduced. The Papergang Team
Receiving a monthly parcel with some of the loveliest creations is my little piece of heaven. Customer service is very good. In one instance I did not receive my parcel and the solution was very good. It is not the cheapest goodiebox, but most of the items are very well sought out.
Helpful Report
Hello Elsa Thank you for sharing your feedback with us. Our goal is customer satisfaction and we’re so happy to hear you experienced this. We will pass this great feedback on to our team. The Papergang Team
It is always a pleasure to open my papergang box. Some boxes are less furnished than others but overall I’ve been satisfied with everything. I haven’t used all the stuff I’ve received so far and I’m not sure if i will (some things are very specific, or some pens don’t always work smoothly). Sometimes I thinks the materials seem cheaper than what I paid for it but after all it is part of the experience. I’m happy with my boxes so far. I’m keeping my subscription as long as I enjoy the content of the boxes.
Helpful Report
Hello Margaux Thank you for taking the time to leave your review with us, and also for your detailed feedback. We're sorry to hear that some of the products included in the boxes haven't always been a great fit for you and also that some of the pens haven't worked smoothly. If you ever have any problems with the items not working smoothly we'd always encourage you to get in touch with our team via help@papergang.com so they can look into this. The Papergang Team
When I am having a stressful day at work there is nothing better than using a beautiful post it or notepad. It brings a bit of sunshine to a cloudy day.
Helpful Report
What great feedback! We appreciate you taking the time to share your comments with us. It's great to hear that the boxes can help bring sunshine to a cloudy day. The Papergang Team
I want the preview back!
Helpful Report
Hello Evelina Thank you for taking the time to leave your review. I can confirm that we are still doing the preview every month. We have now just moved this into an email that is sent out around the end of each month as opposed to having it on our social media accounts - for the subscribers who want the boxes to remain a surprise. You should have been sent an opt-in/opt-out email. However, if this hasn't come through to you could you drop our team an email via help@papergang.com so they can get you added to the list. The Papergang Team
Love that we can now have a sneak peek and skip some boxes because as much as you try to diversify, sometimes we don't have time to use the items before more of the same come. Perfect choices!
Helpful Report
Hello Susan Thank you for your feedback, we're happy to hear that you are enjoying the new preview feature we have set up :). If there was anything you feel could be added to the boxes, product wise, to improve them we would love to hear it. We always encourage our subscribers to get in touch with anything they'd like to see included via help@papergang.com The Papergang Team
I have liked most of your boxes, but am also glad that there's a chance to preview as there may be a month where that particular box isn't to my taste. Everyone is incredibly helpful and I'm really glad I finally discovered Papergang - better late than never!
Helpful Report
Hello Rosalyn Thank you for taking the time to leave a review and for your feedback :). We're happy to hear you are enjoying the new preview feature. The Papergang Team
very well done, I only hoped on more variation in the boxes this year. maybe it will come .....
Helpful Report
Hello Veronique Thank you for your feedback and for taking the time to leave a review with us. We'd love to hear what you like to see included in the box which would help improve the variation for you :). You can reach our team via help@papergang.com The Papergang Team
Absolute love papergang. I love the variety every month and honestly can't wait for my delivery to arrive. My only thought is that once my first 3 month subscription was finished, I wasn't notified that is had ended so I believe I went a month or two with out receiving a box before I realised I needed to renew my subscription. Now I feel out of sync of when the boxes are arriving. I know the dates are listed on our account, but it would be ideal if we got an email notification letting us know when the next box is arriving or if we have to renew. But love what you guys do. Thanks
Helpful Report
Hello Charlotte Thank you for taking the time to leave your review and for your great feedback. I'm sorry to hear that you don't feel the renewal process is as clear as it could be. Currently, all our subscriptions automatically renew when they end. However, it sounds like you might have signed up for our gift sub which automatically expires once the last pre-purchased box is sent out. This is listed on our website when signing up. However, I have mentioned the idea of an email informing you when your next box is due with the marketing team. The Papergang Team
I always really enjoy the items I receive and everything is great quality. The only downside is that it takes a LONG time to be delivered to me most months, and the tracking info can be sketchy!
Helpful Report
Hello Carla Thank you for taking the time to leave your review and for your feedback. We're really happy to hear that you enjoy the boxes every month. However, it's sad to hear that the shipping has been difficult at times. Rest assured we are always working hard to improve our shipping methods to try and ensure boxes arrived quickly and in the best condition possible. As we move out of the tricky period at the start of the year, with Brexit and Covid slowing down the mail services, we are hoping the shipping times should improve massively :). The Papergang Team
Papergang is rated 4.7 based on 1,462 reviews