Papergang Reviews

4.7 Rating 1,462 Reviews
94 %
of reviewers recommend Papergang
4.7
Based on 1,462 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat
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Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street

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Little confused, I received the same box like 4 times for the first 3 months...
Helpful Report
Hello Chelan, Thank you for your review! This doesn't sound right at all, and certainly something we will be able to get fixed for you! A member of our team will be in touch today to resolve this! Thank you The Papergang Team
I love the box but the international shipping is too long to arrive and quite expensive (shipping to France)
Helpful Report
Hello Anne-Sophie, Thank you for your review! We're so glad to hear that you love the boxes, despite the international shipping costs. The Papergang Team
Great quality items, I love these boxes
Helpful Report
Hello Rhian, Thank you so much for your lovely review and feedback :) The Papergang Team
I like the concept of receiving unique stationery, and the company mission. However, some products seems to be repetitive or not releted to stationery e.g. tattoos.
Helpful Report
Hello Iwona, Thank you for your review! We're so glad to hear that you enjoy the concept, the stationery and our company mission! Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you The Papergang Team
Fantastic subscription- I’m never disappointed. The quality of the items is excellent and superb value for money. I’ve been a subscriber for a year now and have noticed one or two repetitive items though!
Helpful Report
Hello Laura, Thank you for your review! It's wonderful to hear that you're never disappointed by the boxes :) Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you The Papergang Team
I love receiving my monthly box from Papergang. The most recent box was very varied in contents however it can be a bit repetitive - mostly planners/notebooks/diaries.
Helpful Report
Hello Emma, Thank you for your review! It's great to hear that you love receiving a new box each month. Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you The Papergang Team
This is such a fun subscription! I love receiving my boxes and often share the contents as gifts because it's all so great! Love the variety, the colours, the information, the cards.
Helpful Report
Hello Anne-Marie, Thank you for your review! It's so brilliant to hear how much you love everything about our subscription boxes! The Papergang Team
Love getting surprise stationary in the mail, it's my favourite part of the month!
Helpful Report
Hello Rebecca, Thank you for your review! We're so happy to hear that receiving your monthly Papergang surprise is your favourite part of the month :) The Papergang Team
The range of designs is absolutely fantastic - the art is beautiful. What I do think could be improved is the range of products - the notebooks are the same and often items get repeated after a few months. A bigger variety of products would be good.
Helpful Report
Hello Catherine, Thank you for this review! It's great to hear how highly you value the range of designs and beautiful art :) Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you The Papergang Team
I like most of the boxes. Sometimes the design is not for me but i apreciate the quality.
Helpful Report
Hello Gloria, Thank you for your review! It's great to hear that you feel so positively about the boxes, even when the design isn't for you! The Papergang Team
The boxes are one of my monthly highlights. The only thing which could be better would be less notebooks/notepads and more other stuff
Helpful Report
Hello Sebsatian, Thank you for your review! It's brilliant to hear that the monthly delivery is a highlight for you! Our customer service team is always happy to hear from subscribers regarding products they'd like to see less or more of, so please do feel free to contact them at anytime at help@papergang.com. Thank you The Papergang Team
I waited for some of the packages for a very long time, and some small items were missing a couple of times. Overall though, the box is super unique and beautiful, and I loved it most months. I keep about half of the items and give away the other half -- it's nice to always have some beautiful gifts for my friends, for various occasions :).
Helpful Report
Hello, Thank you so much for taking the time to share your honest review with us. We're very sorry to hear that some of your boxes have arrived with items missing and that you were also hit by the delays earlier in the year. Thankfully those delays do now seem to be behind us as the world has started to calm. With regards to the missing items we would always advise getting in touch with our team via help@papergang.com about this as they would be more than happy to get a replacement sent out for you. The Papergang team
Beautiful designs and items for a reasonable price!
Helpful Report
Hello Amy, Thank you for your review and for taking the time to share it with us. The Papergang Team
I love the concept but lately I feel some lack of variety, I mean, the exactly same notebook but with different illustration... I would like to receive always different kind of products, different material, different size, different details, and it is very very disappointing to receive always the same things, i love when you innovate! that's the secret, and I really feel that you should work on this, more innovation! it is not because you are changing the artist that you are innovating. Food for though.
Helpful Report
Hello Rita, Thank you for taking the time to send over such a detailed review. We're very sorry to hear that you feel the products included each month could have more varity. I can assure you that we are always looking for ways to keep the boxes fresh and include new products we haven't done before. Our Creative team are currenlty working on next years boxes so I have made sure to pass on this feedback to them. The Papergang Team
delay in sending to me is not good but love what you send
Helpful Report
Hello Dagmar, We're very sorry about the delay with your box. I'm happy to say that the issues we had with our supplier that lead to this delay have now been resolved and the boxes are once again being sent out in the normal time frame. The Papergang Team
The first few boxes for me came about a month too late, but I'm told that problem has been solved now! :) Mostly love the content of the boxes so far!! One thing for me though, as an avid bullet journaler, is that the planner isn't really functional. Would rather get it in a notebook form, so I can decide the purpose of it myself. Because I'd love to use it instead of having it sit in a drawer unused. Otherwise love all the work that's visibly put in to the boxes!!
Helpful Report
Hello Maxime, Thank you for taking the time to send over such a detailed review. That's very interesting feedback and something I'm sure our creative team would be interesting in taking a closer look at. I have made sure to pass this on to them. The Papergang Team
Even when they have problems with supplies they keep you Informed as to what problem they might be having as well as when it should be sorted out by. If it is an exceptionally long delay in being able to send the boxes out they explain and throw in a few freebies to compensate for the delay and being patient. When things are running smoothly for them quite often I receive my package before I am notified it has been dispatched, but even if after then no more than a few days later.
Helpful Report
Hello Ellen, Thank you so much for the lovely review and your patience and understanding durring the tricky time we had back in August. We're very happy that you found the information we provided to be helpful. Thankfully we now appears to be out of the delays, The Papergang Team
Not always here on time Products getting very similar each box
Helpful Report
Hello Paula, Thank you for taking the time to send over your review. We're very sorry to hear that some of your boxes haven't arrived on time. Sadly, we have seen some delays this year due to a mixture of Brexit and the COVID-19 epidemic affecting the lead times for items arriving in the UK. However, we do now seem to be on the other side of this so lead times should return to normal going forward. Like the last couple of months. It's sad to hear you feel the products in the boxes aren't diverse enough. If you had the time we'd love to hear from you to find out what products you would like to see included in the boxes going forward. You can reach our team via help@papergang.com. The Papergang Team
I really like when the package is original and it includes different types of stationary. You designs are usually very nice and I like it. I am not big fan of having that many journals and note books, so it would be nice to receive this kind of stationary less then basically in every second or third box. I have so many journals/notepads and don't know what to do with it. I think your boxes should be more original within each month. There are so many different kind of stationaries (scissors, pens, pencils, sharpeners, markers, gell pens, sticky notes, stickers, stamps, ink pads..). I would really appreciate to have more variability in each box.
Helpful Report
Hello Julie, Thank you for taking the time to share such a detailed review with us. We really appreciate you sending over the list of products you'd like to see included in the boxes going forward. We have done all of these products within the last year so I imagine we will look at doing them again. Along with a host of brand new product types as well :). The Papergang Team
Some of the boxes are amazing and have great useful goodies in them. The designs are beautiful and these boxes are worth the money. Some months the boxes are not so good. They are not worth the money and the designer has made the minimal amount of effort.
Helpful Report
Hello Lou, Thank you for sharing your review with us. We're very sorry to hear that you feel some of your boxes haven't been the same quality as the others you really liked. We understand that with the themes changing every month there is always the possibility a box design might not be a good fit for some of our subscribers, and I can assure you that all our designers work extremely hard to create the best possible boxes/experience each month. Nevertheless, it's very sorry to hear that you found some of your boxes disappointing. If you had the time we'd love to hear which boxes you didn't enjoy? You can reach our team via help@papergang.com The Papergang Team
Papergang is rated 4.7 based on 1,462 reviews