Owners Direct Reviews

1.17 Rating 6 Reviews
0% of reviewers recommend Owners Direct

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6 reviews
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Nessie
I own a holiday home in France. I let it through Owners Direct for five years with no problems.Then Expedia bought Owners Direct and put barriers up to stop owners and their potential customers apart. They insist on payment through OD, keep it for months until the guest checks in, won't let owners make direct contact with owners, and allow last minute cancellation without penalty. They also won't promote your property unless you have online booking activated. Most owners are leaving, having seen their bookings drop dramatically. There is a Facebook page Anti-Owners Direct.Worth reading.

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"I own a holiday home in France. I let it through Owners Direct for five years with no problems.Then Expedia bought Owners Direct and put barriers up to stop owners and their potential customers apart. They insist on payment through OD, keep it for months until the guest checks in, won't let owners make direct contact with owners, and allow last minute cancellation without penalty. They also won't promote your property unless you have online booking activated. Most owners are leaving, having seen their bookings drop dramatically. There is a Facebook page Anti-Owners Direct.Worth reading."
1 Helpful Report
Posted 7 months ago
"Just about to take them to court for negligence, fraud, deception, miss sale of services and the list goes on. Wont refund money as on owners side and class as a budget rental. We have photo evidence of wires hanging out the walls, electric tripping, dirty and in poor repair. But no one will listen. So time to give them a run in court as they state its not their problems but the owners. However the owners hide behind Homeaway which is the name behind Owners Direct. John Kim the owner must ride a horse as these guys are real life Cowboys"
1 Helpful Report
Posted 8 months ago
"Just about to take them to court for negligence, fraud, deception, miss sale of services and the list goes on. Wont refund money as on owners side and class as a budget rental. We have photo evidence of wires hanging out the walls, electric tripping, dirty and in poor repair. But no one will listen. So time to give them a run in court as they state its not their problems but the owners. However the owners hide behind Homeaway which is the name behind Owners Direct. John Kim the owner must ride a horse as these guys are real life Cowboys"
Helpful Report
Posted 8 months ago
"Owners Direct used to have very good staff. An invaluable sense of customer support and were professional, knowledgeable and helpful. They now have very little interest in their clients, poor customer serv yet have introduced a service fee for those making bookings which cannot be justified. I shall not use them again."
2 Helpful Report
Posted 1 year ago
"WARNING - Use owersdirect with caution - there are many advertisers on here, that do not own the properties. You maybe sending your money to somebody else (this website does not appear to authenticate that that people advertising are the owners / or have permission to advertise the property). Research this company via google, there are many cases of people losing their money - You have been warned!"
Helpful Report
Posted 2 years ago
Anonymous User
Verified Buyer
"The website is fine but could classify the properties better into categories. The property in Mallorca we recently rented was very disappointing. The room and particularly the bedding was damp. The heating system was far too complex. The crockery was mostly chipped and the kitchen and bathroom floor, surfaces and old equipment were grubby. Could easily be improved. Richard Moon. 01455291738 if you need more feedback."
Helpful Report
Posted 4 years ago
Owners Direct is rated 1.17 based on 6 reviews