“Worst company for power . My bill is always around $500-$600. Last one was $773 which is fine . This Bill is $930 because the last one was estimated so they put the extra on. It’s never ever been that high and nothing has changed . I called to ask what the ad on was and what was the bill before the ad on.
We can’t tell you that sorry . What do you mean you can’t tell me that . It’s a simple request. The second girl just kept talking over me and talking off topic and had no idea what she was doing . I added up my bill and deducted etc and the numbers don’t match the bill but apparently I’m wrong .
Who do I contact to complain about them and get this resolved ? Apparently I can do an internal complaint 😂 seriously ? Why would I trust you idiots to be impartial . I can’t stand being ripped off . Life is hard enough . Can anyone make sense of this bill?”
“Very poor loyalty and customer service. We moved home and was late in paying our old house account. They sent debt to collections even though partial payments had been made. They will also constantly send you text messages reminding you of payment upcoming even though we were on time every time for years.”
“Origin took an extra amount from my direct debit in December 2023 and I have been trying to get this amount refunded with no success. Changed to another broadband supplier in December. Since then they took two direct debit payments in January and February. In total they owe me £94.90 plus any overpayment for December because I left them in the middle of the month. Despite several telephone calls when they agree my figures, they will not send me a refund. I am 92years old and I wouldn't recommend them to anyone.”
“Not recommend Origin to anyone from now on. Just trying to seek options they have for payment extension. Very messy. With the back-and-forth emails having ‘underlying not nice and no-kindness’ cause anxiety and worst experience for financial hardship support I have ever received among other bill issuers. I felt like I sought out for help like ‘I am asking them for their favour to save me’. Poorest customer service I’ve experienced so far.”
“Needed assistance today re questions I had about power supply for life support equipment and Jamie was very supportive in response to my concerns and questions.
Have always had excellent assistance with telephone enquiries from Origin staff. Definitely recommend Origin as a company and any staff I have requested assistance from.”
“WARNING!!! Don’t use Origin. I have been a loyal customer for 8 years bills always paid on time but I accidentally overpaid by accident. It has been a nightmare trying to get a refund. They truly don’t care about their customers, AT ALL! Do yourself a favour and go with a provider who have enough money in their account to refund a customer! After A MONTH! I still haven’t received my refund. I feel embarrassed for the monkey running the origin circus. BEYOND! Terrible “service””
“They have no compassion for anyone I tried to explain I'm bankrupt sent them my bankruptcy details still they demand for me to pay a 1009 dollar bill upfront had to borrow the money the wouldn't even let me pay 500 the next day and 509 the very next week. I have young children who I need to have hot water for still they demanded the money and threatened me with disconnection shame on you origen you claim to care about families HAHAHAHA bull poo”
“I'm very happy to be Business with Origin energy and I definitely would recommend this power company to anyone that is looking for a excellent honest reliable service.”
“Was advised by Origin that our meter needed to be changed to a Smart Meter as it was "faulty" I objected, but was told it was going ahead. I then requested that all communications be switched off. So from then on all of my bills have been estimated as they're too lazy to send out a meter reader. I was constantly emailing them, they'd do adjustments/refunds and it got so confusing I couldn't make head nor tails of the bills. I decided to switch providers and a final read was supposed to be done by Origin but when I received my final bill it was ESTIMATED again. It's always OVER estimated. I've asked them to please give a reason for not performing an actual read on a final bill and depending on their response, I may be making a call to the Energy and Water Ombudsman. Glad to be giving them the flick, who knows how much I've been tipped off over the years? The bill got emailed to me this morning and so far I have had 6 missed calls from them probably trying to get my business back.......not happening. Would not recommend doing business with them.”
“Horrible experience. Moved into a new property, applied for power connection. On the connection day, got no power. Called them to fix the issue, and as it's after hours, it's a $100+ fee. The operator didn't communicate clearly that the switch should be turned off, so that resulted in another late call and another $100 fee. I was stressed and upset about the situation. The operator didn't ask me to confirm these requests and fees. (I'd move that to the next morning if I knew that I'd need to pay $200 to get power connected). Will move to a different provider. Not recommend dealing with their company and their customer support.”
“You have been caughtThese people have no scruples and are thieves. They have robbed me for years with pricing increase many times. The moment I decided to go to Red Energy, after I moved away, phones calls started and I never picked up. Then they sent me an email with pricing better that Red Energy. What a face !!!!!!! Robbing till the last minute. I never answered and do not care if they are cheaper than Red Energy. Total shame of incredible robbers.
I am ultra surprised that their rating in Product Review was 1.9 out of 5 and now lots of reviews have vanished and they end up with 4 stars. I should have taken screen prints 4 months ago. Something smells very fishy.”
“Origin energy is a thug!!! I moved to Brisbane in July 2022, my apartment has integrated supply for hot water and gas with Origin. I don't have a choice to move to other supplier.
Feb 2024, I received a bill for $400, shock of my life. The adjustments range from Jan 2023 till Oct 2023.As an immigrant I have been dealing with cost of living, child care etc..all of a sudden this is a bomb on my wallet. my regular bill never crossed $100. I was furious and rang up Origin. They said these are adjustments, supplier recently sent us correct readings. They stuck to the same story. I asked are you going to send me another adjustment in few months? she says she's not sure. so the current bill is not final, they will not take correct readings. she says IT glitch, I said I work in IT what is the IT glitch? you cannot get away with regular reason as IT glitch. she says I'm not trained to check that so you find our since you work in IT. she started telling me she can't hear me and the call was dropped. I receive a message telling me that my meter was broken!! how long was the meter broken? why no one checked if it is broken? so how do I know this is an honest and correct bill?? on top of all other issues I'm fighting with one more was added by Origin. I have raised a complaint with Fair trade office, they have accepted my complaint. waiting how it goes!!”
“Yes we have Solar on our roof and guess Origin sent us a letter and text and email that they are coming out on the 23rd February 2024 to change the meter. We are not to approach the servicemen while doing the job.
Ok they changed it but disconnected our solar system.
I have rang 3 times, call centre in New Zealand, have to email technician it will take a couple of days, is the inverter switched on, these are the feed back.
All I want is our solar system connected it is a lemon on the roof.
I cannot prove it but I think they have done this on purpose.
Anyway rang AGL transferring to them in 5 days, there solar technician will come out and fix our solar free of charge.
Feel sorry for many others out there that this origin company is doing the same thing to.
What is this world come to.”
“anyone looking at going with these Rip off Monkey, think again
I got a shock of my life on my last bill almost triple the average, the only thing they can say was" we can put you on a better plan" nothing to fix the over rated charge on my account, then after switching over to someone else, the harasment started 3 phone calls aday message after message about final bill payment
by far the worst experiance”
“overcharging. pretends accounts wernt monthly billed then charges you 3 months on top of the monthly anyway. stacks late fees onto all further billing. absolute scammers should be outlawed as a company. zionist thugs rule this corporate backwater.”
“Lived in my house 2.5 years bill always $300-600 per quarter . Recieved a $1,200 bill and questioned it as I also have solar they put me on a better rate so they said, I reduced dryer use by half and stopped fish tank and water fountain filter and now just received a $2425 dollar quarter bill. Wtf ??”
“Terrible customer service and zero loyalty to a customer after 17 years. Will over charge, will apply the worst rates unless you constantly ring them, customer service reps have zero f's to give.”
“I have used origin for 25 years business and home the service is the worst I have ever had to deal with tried to resolve the problem for 12 months phone call after phone call
I wish they would use the recordings for training and coaching like it said
Thank goodness I am never using this company again
And advice anyone do to use them”
“Choice says "one of the worst performers in the market" Boy is that right! I cant get them to send me a regular bill, sometimes its quarterly sometimes its every 6 months, i cant see my usage since April 2023 and no matter how many times i call to beg for a bill or at least an amount or even a vague idea of usage so i can budget for their high prices i get nothing but some parrot saying "technical issue that has unfortunately impacted the billing cycle" but this has been going on for over 12 months, if you are thinking of going with origin....don't, they are the most inept company you will ever deal with”
