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Opodo Reviews

1.0 Rating 1,597 Reviews

1 %

of reviewers recommend Opodo

Company Reviews

1.0

Based on 1,597 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Opodo Reviews

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 9th April 2024

Athanasios Ragias

Opodo 1 star review on 7th April 2024

Opodo 1 star review on 4th April 2024

Opodo 1 star review on 30th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

78

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Opodo is a total scam Don’t book through them Even when they offer deals you end up paying more cause some of the deals are fake I had a return flight from Marrakesh to Munich which turned out to be fake. They just take your money and run”

Posted 2 days ago

“I booked a flight to France with 'Flexibility' package that stated I could change the date of the flight. However, after trying to change the time, they just say that there was an issue with the change, and that they tried to contact me via phone (which they certainly didn't do) and there's nothing I can do about it. I fear the tickets are not even real. I will likely try to claim something back through consumer centre.”

Posted 2 days ago

“AVOID OPODO!!! I FEEL ROBBED because after I purchased my flight ticket on 11/04/2024 for 170.64 which so far was reasonable but on the very next day 12/04/2024 from my bank account has been taken ANOTHER 69.99 (from OPODO again, for "some reason") and WITHOUT MY AWARENESS.. (otherwise I would not purchase the above ticket) I AM NEVER GOING TO OPODO AGAIN! VERY DISAPPOINTING!”

Posted 2 days ago

“Fraud company Stay away”

Posted 2 days ago

“Waiting 55 days for a refund which was promised after 30 days. Will never use opodo again”

Posted 3 days ago

“I had booked a flight from Prague to Manchester with Opodo. Flight was confirmed and informed that boarding passes would be sent 8 to 24 hrs before departure. A day before departure email to say that they are unable to send boarding pass and to go directly to airline. Unable to obtain this. Opodo had used a different email to mine to make this booking and a different reference number. We called Opodo. Opodo was unable to help us and said we would just have to go to the check in desk more than 2 hrs before the flight and pay for our boarding pass. This cost us 1650.00 CZK. £57.14 sterling. When I contacted Opodo again about this they said they don't do refunds and couldn't help us. First and last time wirh Opodo.”

Posted 3 days ago

“Booked through opodo prime, they showed a big saving , priced with airline direct, found same price !. kept with prime trial as free 30 days, but auto checking was not working through their system for some reason. Airline could not find booking, bounced between the two to get sorted, after 2 hours of chat box and logins and cache clearing, airline customer service on phone sorted eventually their end. Opodo Prime no help or benefit this time, just made it more complicated, so thought to cancel, using the app... it wouldn't cancel for me, had to use website and pass through all the sales pitches before cancelling trial. Phew ! didn't want auto direct debit to pay for more hassle.”

Posted 4 days ago

“Opodo is a big Scammer. I've paid for a £90 voucher and I've called customer support more than 30 times regarding my vourchar and now 25 days have passed but still I didn't receive it. They always told me you'll receive it within 24 hour but they're lying.”

Posted 1 week ago

“You have taken my money fraudulently without permission. Keeping my financial details without consent for a service I never requested for. Customer care make life difficult unnecessarily. After answering their questions, they begins to negotiate part of the fund illegally deducted due”

Posted 1 week ago

“Opodo is a fraudulent traveling agent. They keep data of cards without consent. Took money from my account without permission. Use customers data for personal gains and deduct money from my account without my consent. Opodo is operating in gross violation of GDPR.”

Posted 1 week ago

“They take money out of your account without telling you. We cancelled our account with them last year but they still took money from us this year. They said that they had sent me an email earlier this year to give me a chance to cancel even though we cancelled last year. I found the email in junk and the date had expired. The agent on the phone insists that we hadn't cancelled and that we couldn't have our money back. I am going to seek more advise because this company is a scam. If I could give no stars I would.”

Posted 1 week ago

“OMG why I have not checked these reviews before downloading the app, seriously this app is fraud. no one is taking care of my concern either,”

Posted 1 week ago

“Be aware of this unprofessional app Beaware of this unprofessional app. They sell you a ticket and then on the day of the flight you get denied boarding because the airline didn’t get the correct instruction from this people and sold your ticket to someone else and your holiday will ruined as it did happened to me and you end up paying thousand of euros more. Don't recommend please think twice before paying them”

Posted 2 weeks ago

“Notre vol a été annulé et OPODO nous a remis sur un autre 2 jours plus tard sans demander notre avis. Ils ont validé d’eux mêmes ce voyage. La compagnie aérienne n’a donc pas pu gratuitement nous basculer sur un vol qui nous convenait. Passer par ce site de voyage nous aura fait perdre énormément d’argent. Impossible d’avoir un numéro de téléphone pour les joindre. Honteux.”

Posted 2 weeks ago

“Worst experience ever !!!!! I call Opodo and it says that it hasn't received any money, reimbursed by Vueling, I call Vueling and it says that they sent the money on March 30 (today, April 22). I call Opodo again and they finally confirm that they have the money but I have to wait another 10 working days but not all the money paid , they will keep so service used.”

Posted 2 weeks ago

“Charged for £69 for a prime membership that I never consented to”

Posted 3 weeks ago

“Terrible service at all”

Posted 3 weeks ago

“Save your money! It’s cheaper to book direct and the opodo app will book the wrong thing and if you don’t notice in time you’re not getting a refund!”

Posted 1 month ago

“Hi Opodo is a scam and we’re unable to handle a booking change and deliberately let me run into a non refundable booking situation with the airline. Never book Opodo again…”

Posted 1 month ago

“Charged my bank account for a membership I never gave consent.”

Opodo 1 star review on 9th April 2024

Posted 1 month ago

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Opodo is rated 1.0 based on 1,597 reviews