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Opodo Reviews

1.0 Rating 1,597 Reviews

1 %

of reviewers recommend Opodo

Company Reviews

1.0

Based on 1,597 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Opodo Reviews

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 9th April 2024

Athanasios Ragias

Opodo 1 star review on 7th April 2024

Opodo 1 star review on 4th April 2024

Opodo 1 star review on 30th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

78

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling Experience with Opodo – Endless Waiting and Poor Communication I am utterly disgusted with the abysmal service provided by Opodo. Since September, I have been waiting for a refund without any proactive communication from their end. It is infuriating that I am consistently the one reaching out for updates, and each time I do, I am met with the same excuse that they are waiting for the airline to respond. The sheer lack of effort on Opodo's part to chase the airline for my refund is mind-boggling. It appears that they are content with sitting on their hands, leaving me in the dark and frustrated. I expected a travel company to take responsibility and actively pursue resolution, but Opodo has fallen far short of that standard. This experience has been a complete letdown, and I will not tolerate such negligence. If you value your time, money, and sanity, steer clear of Opodo. Their customer service is a sham, and I would strongly advise against using their services.”

Opodo 1 star review on 25th January 2024

Opodo 1 star review on 25th January 2024

Opodo 1 star review on 25th January 2024

Opodo 1 star review on 25th January 2024

Posted 3 months ago

“Why can't we give Zero stars. I booked a flight to China with them for around 800 Euros. I had to change it and this was done online pretty smoothly. Then I had to change again and the problems started .. First of all if you dont subscribe to Prime you have to deal with the stupid computer help which does not understand that you cannot change your flight online ... After fighting with it I finally was able to get someone to help ... or try. I gave the dates which I wanted to change to .. and then I got told I would receive a call back ... What travel agent is not able to help on the spot ??? A day later I received a call at 9 PM ... Finally I got another call and I agreed to a change . Opodo Sent me a link and none of my debit cards worked ( i tried 6 of them ! ). It is very strange since I could make all kinds of payments with them. A day before the flight I tried to contact Opodo again .. and I got the answer : you need to contact the airline. I contacted Lufthansa ... and they told me : Only opodo can change the flights. So I contacted Opodo again ... And they told me : sorry we cannot change within 25 hours .. Please write to customer complaint. I did .. And a week later I got the answer .. Sorry but we did all we could. So basically they pocketed my 770 Euros and told me to get stuffed. So I will put it simply : DO NOT USE OPODO. This company is rubbish. They are scammers. They dont care about customers ... They are excellent for lip service .. It is probably computer generated ...”

Posted 3 months ago

“Terrible. It's incredibly difficult to cancel Prime and the call centres struggle to deal with anything. AVOID!!!!!!”

Posted 3 months ago

“OPLICHTERIJ BIJ OPODO!!! Ongevraagd een lidmaatschap afgesloten bij Opodo Prime. Ik heb nog nooit van Opodo gehoord en zeker geen abonnement afgesloten. Toch is er al twee jaar op een rij €64,99 afgeschreven van mijn rekening. Ik heb per mail en telefonisch geprobeerd contact op te nemen, niets is mogelijk. Bij alle contact manieren vragen ze om een boekingsnummer, anders krijg je geen contact. Ik heb geen boekingsnummer dus kan onmogelijk het abonnement opzeggen. Hierom heb ik mijn creditcard moeten vervangen. Belachelijk, nooit iets boeken bij Opodo. Je zit ongevraagd ergens aan vast en er is geen contact te krijgen met de klantenservice.”

Posted 3 months ago

“Having a recurring annual charge hidden in the terms and conditions feels like a scam. Trying to cancel my inadvertent membership of Opodo Prime took four months, despite their assurances of how easy it is. I urge you to avoid them. It may be legal, but it's dishonest.”

Posted 3 months ago

“Absolute scammers booked a flight via opodo unknown that I had ticked for an ‘opodo prime free trial’ I have rang around 3 times to cancel- the first time I was persuaded to stay and pay a promotional yearly fee which I did, for a month they consistently keep attempting to withdraw £69.99 from my bank account, even though I have rang back since and cancelled the account- I Recieved an email to confirm cancellation but they keep trying to take the £69.99. Thieves”

Posted 3 months ago

“Dont book with opodo. Theyvare criminals. They emailed me to say that my flight had been cancelled. I contacted the airline who told me that it hadnt. I took the flight and had no problems. Their plan is to pressure you into cancelling your booking with them and apply for a refund which you will have to fight for. Some people never recieve it. If this happens tonyou then check with the airline. Better still, dont use opodo and just book direct with the airline, it will save you money and a headache”

Posted 3 months ago

“The most unhelpful bunch of scammers. Booked a car. Called them regarding my deposit I had to pay 1500 euro and didn't receive it yet. Got zero satisfaction after calling them My advise is stay clear of them”

Posted 3 months ago

“NEVER GO WITH THEM!!! Even if you are DESPERATE! Lie about prices, instantly inflate prices, impossible to speak to a representative without at least a 20 minute wait. NO REFUNDS even if they promise these. Please AVOID at ALL COSTS !!!”

Posted 3 months ago

“A scam. Terrible service. I paid for a rental car and the rental company was located miles from the airport, their service was a shambles at best, but seemed more like a scam. I paid Opodo for a rental car I never got They didn’t care”

Posted 3 months ago

“Opodo is a company of scammers. Got the Prime deal added for free and couldn't cancel it. they are thieves”

Posted 3 months ago

“SCAM! FRAUD! I booked a hotel in Rome using Opodo - when we arrived at the address we discovered that the hotel had been closed and no longer exists. However, Opodo let us book and pay for the hotel for several nights. We were left with no place to stay overnight and with financial damage. The service hotline (even for us Prime members!!) did not respond to our concern! We were kept connected for several hours and left helplessly there, with no support or booking of a new hotel, and we never got a refund. There was simply no response to several subsequent inquiries. Fraud, terrible customer service and an absolute rip off. NEVER AGAIN!”

Opodo 1 star review on 16th January 2024

Opodo 1 star review on 16th January 2024

Opodo 1 star review on 16th January 2024

Opodo 1 star review on 16th January 2024

Posted 3 months ago

“Terrible,never more. Our flight was cancelled,no refund,we have been trying for 5 months to get our money back,gave it up. Be carefull,never book via Opodo! Renata”

Posted 3 months ago

“DO NOT USE THIS COMPANY TO BOOK YOUR FLIGHTS! They will trick you into subscribing to their Prime service and then when you wise up and try to cancel it, they make it nigh on impossible: you end up phoning a call centre in a far-off land, who will transfer you between several operatives, who try to persuade you to stick with it, before reluctantly agreeing to comply. They insist you've had a 'special' price for your flight, then when I checked later with the actual airline, it would have been£2 cheaper with no strings attached! Even when you try to 'manage your booking' they make it very difficult and attempt to get you back into 'Prime'. I will NEVER, EVER use this company again and will urge others not to, as well.”

Posted 3 months ago

“Same experience as other people below. Got charged the 55€ prime fee without wanting it + being able to cancel it”

Posted 3 months ago

“These people are Scams, the complany is a scam. Simply thieves. I called them they told me a rrfund will arrive within 15 days, when incall i hear lies lies. It's done, and then a technical problem etc... keep away.”

Posted 3 months ago

“Opodo is a scam service who deal with Surprise Car Rental company a scam Service who pretend to be at Turin airport but are not. They have to be found 10 minute drive away. They give poor directions and explanations, eroiberstcause delay, treat you rudely and then refuse you the car you had paid for through Opodo unless you pay a huge extra charge for being late which would double the price of the car rental. Avoid Opodo and Surprice Car rental Opodo Customer service are difficult to reach and do not care SCAM I lost €230”

Posted 3 months ago

“Scamming people. Got the Prime deal added for free and couldn't cancel it except via phone and was in another country so only way to cancel is calliing for 5€ a minute and no other contact form, no other way and just a dumb chatbot that doesnt give answers. Stay away from these scammers!”

Posted 3 months ago

“Display constant wrong prices and when you try to pay, prices increase by 100%. It’s ridiculous that Kayak supports these practices”

Posted 4 months ago

“Don’t book flight when you see edreams and opodo company they will charge you membership fee without consent and you have no way to cancel them . I was try to call to the bank and they ask me to unsubscribe but I even have a account how can I do it .Fk this scam website”

Posted 4 months ago

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Opodo is rated 1.0 based on 1,597 reviews