“The on route trip to the airport was overall fine. However, the return trip was a nightmare. After arriving at the airport, we called ahead to notify them of our arrival. They said they'd be able to come at 11am, which wasn't too bad, we just had to wait 20-30 minutes (as we'd arrived at the meeting spot at like 10:30). However, come 11:20, they still haven't shown up. We call back several times in the course of the next two hours and get terrible responses from there is traffic, to having "issues" and many other excuses. Half of the time they were incredibly rude about it too, hanging up several times before we finish talking, thus making us having to repeat call again. Almost every call they say they are sending the driver or he is coming. They keep on saying they'll be right there so because of that, we decide to wait outside in the cold waiting for them when we have two people sick. They finally show up shortly after 1:00pm, resulting in an almost 3 hour wait time.
Upon talking to the other passengers, apparently the van they use to pick people up has made several trips and they themselves had to let one van go as It was full. Despite them saying they'll call us (which they never did) and us keeping our eyes peeled for the van (which took like 3 calls to get the van colour and model from them, it was wrong too), it still took 3 hours of waiting. But the biggest problem was how they kept on lying to us and making excuses about traffic or some other bullsh*t reason.”
“I use Onestopparking every time I travel by air. The cost is lower than parking at the airport and parking at the hotel is easy. The shuttle drivers are very friendly too.”
“The worst ever parking, they do not have real shuttle and want you to manage your bags with other travelers bags.. to the point they asked us to take one traveler and leave the other at the airport, then we come back to the airport to pick up the left waiting traveler....never book with them. Not to mention the awful discussion on phone with them.”
“Van driver refused to take us to airport due to overbooking. Was told it would be an additional hour until they could transfer us to airport! I can’t recommend.”
“Car was damaged - £600 worth - to front bumper and offside doors. It had been driven like a lunatic with a burning clutch on arrival!
No reply to communications afterwards. Do your homework, this is a scam! The cars are taken by jockeys”
“Bad experience! we followed the address that is on the internet and the parking was not at the address. We only discovered this when the attendant inside a trailer told us it was somewhere else. The coordinates didn't work and he refused any help. I asked to cancel and he was rude to say that he was not going to cancel and that it was our problem. We almost missed our flight because we had to hire another parking lot around the airport.”
“Would never use again, don't touch them. Disastrous service, three quarters of an hour wait for car to be brought back after collecting luggage. Numerous promises that car was on the way and would be arriving within 10 minutes, however... Avoid them like the plague!!!!”