One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was very quick got. Me going quick)”

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Posted 5 months ago

“First brake down company assigned didn't arrive for 6 hours. Second company had to be assigned and were more prompt and helpful.”

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Posted 5 months ago

“Quick efficient service thank you”

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Posted 5 months ago

“Charlie was prompt, helpful and courteous. He also identified and explained what the issue was while promptly taking me home”

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Posted 5 months ago

“Person I spoke to on phone was unsympathetic. I was told it was more that 12 miles from home so had to pay over £300. I was also told only after I’d paid the money that I may be waiting 4 hours. I said I was worried and online I filled out when asked any relevant circumstances that I suffer from anxiety. I told man on the phone that I was worried there were no toilets or bushes nearby and I was on a busy slip road. They did not care. When breakdown vehicle came the driver was very kind though but the phone experience made things much worse.”

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Posted 5 months ago

“Quick call out time. Very professional breakdown service by the call out company.”

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Posted 5 months ago

“Excellent..empathic, prompt and reliable.”

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Posted 5 months ago

“The recovery driver damaged the front of the Vehicle when he was driving the car off the van. He ripped off the front bumper. We have CCTV evidence. He is denied it and tried to hide it. Unacceptable!”

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Posted 5 months ago

“Had an issue with a flat tyre. Gave on call a call after filling in t my problem on the “one call portal” shortly after spoke to Jamie @onecall he put my mind at ease and said hold tight we are on our way. All sorted and no stress at all.”

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Posted 5 months ago

“My car broke down and I only waited just over an hour for a recovery vehicle. The man diagnosed the issue and then towed to local garage as requested . I could track the location of the recovery vehicle on the portal. The recovery driver called me to let me know when he would arrive. Onecall called me also with an update. Very good service”

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Posted 5 months ago

“The phone line was so bad that I couldn’t hear what the lady was saying and it cost so much that I kept running out of credit and got cut off several times, each time getting a different person and having to keep giving all my details over and over again, thus using more credit. The breakdown truck arrived after 2hours,couldn’t fix the problem and I had to have a relay of 3 different breakdown trucks to get home, finally arriving there 10 hours after I broke down. I also had to pay £200 to do this, I thought the gold cover covered me but was told the reason for this was that it was over 100 miles. The policy wording mentions territorial limits but doesn’t explain what they are. Would the platinum policy have covered me, I can’t seem to find out.”

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Posted 6 months ago

“Joel was very helpful and gave excellent service. Thank you 5 star rating”

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Posted 6 months ago

“I so impressed from the lady who took my call to the young man who turned up to do the repair, I have never used this service before although I have been a customer of Onecall for years . Love you guys 💘”

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Posted 6 months ago

“Tony arrived in good time, earlier than anticipated and was enormously helpful; beyond expectations. Not only was he very affable but extremely professional and efficient, recognising the problem immediately and dealing with it promptly. He was a delight to meet and I am very assured by his work. Couldn't be better.”

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Posted 6 months ago

“Very helpful on the phone, understood the situation and gave straight forward advice/info. Hopefully get picked up when they say 🤞”

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Posted 7 months ago

“I spoke to Leanne she was amazing sorting the breakdown recovery out for me”

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Posted 7 months ago

“My replacement windscreen was booked in at a time & place that suited my circumstances. Leanne was very helpful.”

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Posted 7 months ago

“When we called for assistance it was really easy to sort out. All of the staff especially Leanne were really helpful, the only negative was that the actually company that were coming to collect our car were running late and we did not receive an update from them but I called one call and Leanne quickly gave us an update😊😊”

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Posted 7 months ago

“I wasn't hopeful on phone call & recovery going well. Everything went spot on Local lad knew he's stuff advised where to take my car for a Quick repair”

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Posted 7 months ago

“Great service exceeded expectations !”

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Posted 8 months ago

One Call Rescue is rated 4.6 based on 1,512 reviews