Once Had Roots Reviews

4.12 Rating 49 Reviews
80 %
of reviewers recommend Once Had Roots
Read Once Had Roots Reviews
Visit Website


0845 1 22 44 22

Write Your review

Tell us how Once Had Roots made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
The flowers dead the next day not happy
Helpful Report
Posted 1 year ago
We’re very sorry to hear about this, Buckley. We take all feedback very seriously and will be looking into this closely to find out what might have happened to your flowers.

As a goodwill gesture, we would like to offer you a discount on your next order with us. Please contact us on myorder@oncehadroots.com with your order number to arrange this.

Prolonging the lifespan of freshly cut flowers is something we can offer help and guidance with; you can find our guide to keeping them alive and healthy for longer here: https://oncehadroots.com/content/64/flower-care
Posted 1 year ago
I placed an order for flowers and they came yesterday and I can’t say much more than I’m disappointed the roses all look dead the heads of the roses are falling off some of them what an absolute waste of £30 don’t buy these
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave a review and for speaking to me earlier today.

Once again, apologies that the flowers you received didn't live up to the high expectations we have for our flowers.

As discussed, we will issue you a refund which will be returned to you in the next 24 hours.
Posted 1 year ago
Not happy at all. Expected a lot more for the price I paid.
Helpful Report
Posted 2 years ago
Very idsppointed It was delivered very late
Helpful Report
Posted 2 years ago
Once Had Roots is rated 4.12 based on 49 reviews